Corporate Success in the AI Era is Determined Not by 'Volume of AI Usage,' but by the 'Number of Personnel Capable of Making Judgments' (Organizational Behavioral Science®)

Request Co., Ltd. (Headquarters: Shinjuku, Tokyo; Representative Director: Tomoyasu Kabata), a provider of Organizational Behavioral Science®, has released a report based on the practices and analysis of 338,000 individuals across 980 companies. Building on previously released insights regarding 'jobs that remain for humans in the AI era,' 'cultivating personnel capable of making judgments,' 'designing judgment experiences,' 'designing judgment structures,' and 'judgment processing capacity,' the report concludes that the essence of corporate growth in the AI era lies not in how much AI is introduced, but in whether the organization has a structure that fosters 'personnel capable of making judgments.' Report Download Download Report (PDF)In the AI Era, the Value Lies Not in 'Correct Processing,' but in 'Judging According to the Situation' With the spread of generative AI, tasks previously handled by humans—such as document creation, information organization, routine correspondence, and processing based on existing rules or past precedents—will increasingly be replaced or supplemented by AI. However, tasks that AI cannot fully cover will remain in the workplace: ・What is different for each customer? ・What should be paid attention to in each specific situation? ・Why is a subordinate stalling? ・To what extent can precedents be used, and where should we rethink? These are tasks that require discernment. In other words, what determines the difference between companies in the AI era is not the number of people with knowledge, but the number of personnel capable of making judgments based on the situation. Yet, Experiences That Foster 'Judgment' Are Decreasing Within Companies There is a problem that many companies have not yet fully realized: Even though judgment is becoming increasingly important in the AI era, the experiences that foster such judgment are decreasing within companies. Research conducted by Request Co., Ltd., based on 338,000 individuals and 980 companies, confirms that judgment-based experiences in work have decreased in 82% of companies. What is happening now is not merely a shortage of talent; it is the spread of a work structure that makes it difficult for personnel capable of making judgments to grow. Improvements Made with Good Intentions Are Creating a 'Structure Where Judgment Is Hard to Develop' Why is this happening? Many companies have been promoting efficiency, standardization, manualization, systemization, and strengthened progress management. While these were intended to stabilize quality and allow anyone to perform work at a certain level...