Elevating 'Omotenashi' to Global Standards: Tsubame Anshin Net Group's 'Global English Training' and Advanced Tourism Talent Development

Tsubame Anshin Net Group (Headquarters: 1-21-17 Sakae, Naka-ku, Nagoya City, Aichi Prefecture; Representative: Asayuki Amano) is enhancing its service infrastructure to ensure international customers can use its services with confidence, driven by the expanding inbound tourism market and rising demand for VIP transfers.

As part of this initiative, the company has newly introduced 'Global English Training'.

This program strengthens the development of advanced tourism talent capable of delivering not only English communication skills but also the unique 'Tsubame-style hospitality' to customers worldwide.

Hospitality Beyond Transportation

Tsubame Anshin Net Group strives every day to improve service quality, aiming to become 'the workplace most thanked in Japan'.

A taxi is not merely a means of transportation, but a vital space where customers can feel safe and comfortable on their journey to their destination.

In recent years, there has been a growing number of international visitors to Japan and increasing demand for VIP and guest transfers, raising expectations for higher-quality customer service and hospitality.

The newly launched Global English Training is not just a language course.

It is an initiative designed to realize services where:

'Customers can use the service with peace of mind, even if they speak different languages' 'Customers can experience the refined, Japanese-style hospitality'

Advanced Practical English for Hotel-Level Service

This Global English Training is conducted as an 'Advanced Practical English' program, designed for handling hotel guests and inbound tourism scenarios.

Participants must have English proficiency equivalent to JLPT N2, TOEIC 550–, or TOEFL iBT 42– (B1 level), along with at least one year of taxi operation experience.

The training includes learning communication techniques and response methods for international customers through simulated real-life service scenarios.

Additionally, senior concierges within Tsubame Anshin Net Group serve as mentors, supporting trainees with practical hospitality skills that can be applied directly in the field.

The goal is not merely to teach English, but to cultivate talent capable of delivering world-class hospitality.

Enhancing Capabilities for Inbound and VIP Transfers

Currently, Tsubame Anshin Net Group also provides VIP transfer services using premium vehicles such as the Alphard and Maybach.

Furthermore, the Chita Centrair branch plans to introduce Uber Premium, strengthening high-quality transfer services for both domestic and international customers.

For such services, flexible communication and thoughtful attention tailored to each individual customer are as important as driving skills.

Therefore, the company is intensifying efforts to develop personnel who possess both language proficiency and hospitality expertise.

Developing 'Advanced Tourism Talent' and 'Tourism Concierges'

Through this Global English Training, Tsubame Anshin Net Group is also looking ahead to developing 'advanced tourism talent' and 'tourism concierges', with potential expansion into foreign-affiliated chauffeur services.

The goal is not just transportation, but to make customers' entire time in Japan safe and comfortable.

To achieve this, the company is committed to creating new services and cultivating talent that meet the demands of the modern era.

Delivering 'Peace of Mind' to Customers Worldwide

What Tsubame Anshin Net Group values most is ensuring customers can 'use our services with peace of mind'.

This principle applies not only to Japanese customers but equally to international visitors.

To provide services that customers will want to use again, regardless of cultural or language differences, the company will continue its efforts in talent development and service quality improvement.

Moving forward, Tsubame Anshin Net Group will continue pursuing services that earn 'thank you' messages, aiming to deliver new forms of hospitality suited to the times.

Tsubame Anshin Net Group

Headquarters: 1-21-17 Sakae, Naka-ku, Nagoya City, Aichi Prefecture; Representative: Asayuki Amano Business Activities Taxi services, regional transportation, home care services, etc. URL https://www.tsubame-recruit.com/

Inquiries Regarding This Announcement

Tsubame Anshin Net Recruitment Desk

TEL: 0120-151-340

Email: info@tsubame-recruit.com