[Accommodation Facility Management Actual Condition Survey] Labor Shortages and Cost Hikes Directly Hit Management

Relo Hotel Solutions Co., Ltd. (Location: Shinjuku, Shinjuku-ku, Tokyo, President: Kohei Shimada), a subsidiary established in March 2024 by Relo Vacations Co., Ltd., which handles membership resort business and hotel/inn management revitalization business, conducted an 'Accommodation Facility Management Actual Condition Survey' targeting accommodation facility operators. The survey aimed to grasp the actual conditions of field issues such as performance trends, human resources, costs, and customer attraction in the accommodation industry, and to utilize the findings for future operational improvement and marketing support. This release discloses a portion of the results.
Relo Hotel Solutions Co., Ltd.: https://relohotel-solutions.com/

Top 5 Trends in Accommodation Facility Management for FY2025
- Bipolarization of performance trends
- Cost hikes directly hit management
- Manpower crisis is common across all business formats
- DX investment remains stagnant
- Cautious optimism for 2026

Survey Results *Partial

■ Changes in Inbound and Domestic Demand
Performance trends are bipolarized. Facilities with an inbound ratio exceeding 50% are performing well, widening the gap with facilities dependent on domestic demand.

■ Actual Conditions of Cost Hikes
A triple hardship of labor costs, food costs, and OTA fees. Complex cost hikes are progressing simultaneously.

■ 2026 Forecast
A trend of cautious optimism. Concerns are concentrated on 'human resources', 'costs', and 'aging facilities'.

■ Actual Conditions of the Manpower Crisis
67% reported a securing difficulty level of '4 to 5'*. Many facilities have been forced to restrict operations. It has become entrenched as a serious structural problem. *Out of a 5-level scale.

■ Current Status of DX Investment and External Support
While '0 yen' DX investment accounts for the majority, the introduction of cashless payments and automatic payment machines is steadily progressing.

While positive trends such as expected revenue increases and steady maintenance are seen for 2026, it is evident that soaring costs and labor shortages remain challenges across all business formats.
Based on these survey results, Relo Hotel Solutions Co., Ltd. will provide concrete measure proposals for strategic design support to maximize profits on the premise of manpower shortages and rising costs, as well as the optimization of customer attraction channels and DX utilization.
Although this release introduces only a portion of the results, we also have a detailed report available that includes full cross-tabulations of performance and sales data, customer attraction channels, and OTA dependency data.

◇ Requests and Inquiries for Full Data / Detailed Report
Email: rv-contact@relo.jp
A simplified version is available on our website: https://relohotel-solutions.com/

[Survey Overview]
Survey Period: December 2025 - March 2026
Survey Method: Online questionnaire survey
Number of Respondents: 43 accommodation facility operators (City hotels / Business hotels / Resort hotels / Hot spring inns)
Survey Organization: Relo Hotel Solutions Co., Ltd.

Relo Hotel Solutions Co., Ltd.
Location: 5-17-9 Shinjuku, Shinjuku-ku, Tokyo
Established: March 1, 2024
Capital: 30 million yen
Representative: Kohei Shimada, President and Representative Director
Business details: BPO business for hotels and inns (including customer attraction consulting and manager dispatch business)
Website: https://relohotel-solutions.com/

While the global tourism market, including domestic tourism, is currently expected to grow significantly, the situations faced by regional areas are very severe, with issues such as the aging of management, population decline, and the outflow of youth to urban areas becoming more serious year by year. To solve these problems, the 'Regional Revitalization Solution Unit', which had been active within Relo Vacations Co., Ltd., was incorporated as 'Relo Hotel Solutions Co., Ltd.' in March 2024.

Relo Vacations Co., Ltd. - Enriching people and regions - Sparkling journeys for life!
Location: 5-17-9 Shinjuku, Shinjuku-ku, Tokyo 160-0022
TEL: 03-6630-7970 FAX: 03-6630-7971
Official Website: https://relovacations.com/
Established: October 2004
Capital: 50 million yen
Representative: Yoshikatsu Tamura, President and Representative Director
Business details: Membership business / Hotel and inn operations business / Hotel comprehensive support service business / Condominium management business

Media Inquiries Regarding This Matter
Relo Hotel Solutions Co., Ltd.
E-mail: rv-contact@relo.jp
Official website: https://relohotel-