Recustomer to Host Webinar on 'E-commerce Purchase Experience Reform' with TSI's Apparel Platform 'mix.tokyo' on June 9 (Tue)
Recustomer Inc. will hold a free webinar on June 9, 2026, in collaboration with TSI Inc.'s apparel e-commerce platform 'mix.tokyo' to discuss improving the post-purchase experience.
📋 Article Processing Timeline
- 📰 Published: May 27, 2026 at 11:00
- 🔍 Collected: May 31, 2026 at 23:07 (108h 7m after Published)
- 🤖 AI Analyzed: June 2, 2026 at 01:28 (26h 20m after Collected)
Recustomer Inc. (Headquarters: Chuo-ku, Tokyo; Representatives: Yasuhiro Shibata, Shodai Tsujino), provider of the e-commerce purchase experience platform 'Recustomer,' will host a free online webinar titled 'mix.tokyo's E-commerce Purchase Experience Reform: How Does Post-Purchase Experience Change Brand Trust?' on June 9, 2026 (Tue) at 12:00 PM, in collaboration with TSI Inc. (Headquarters: Minato-ku, Tokyo; Representative: Takeshi Shimoji), which operates the apparel e-commerce platform 'mix.tokyo'.
With the expansion of the e-commerce market, companies have refined the 'pre-purchase' experience, including product pages, advertising, and payment. However, as businesses scale, many e-commerce operators face the common challenge of customer service teams being overwhelmed by returns, cancellations, and inquiries, leaving little time for essential improvement activities.
'mix.tokyo,' an apparel e-commerce platform spanning over 50 brands, also faced challenges such as operational complexity following the integration of 12 brands, a high volume of return and cancellation tasks, and delays in responding to customers via phone and email.
In this webinar, we will invite two CS managers from TSI's 'mix.tokyo' who led the reform on the front lines. They will discuss, with actual data, why investing in 'ease of return'—beyond mere efficiency—led to increased brand trust and higher LTV. This 60-minute session offers practical insights for e-commerce operators aiming to shift from 'defensive CS' to 'proactive LTV improvement.'
With the expansion of the e-commerce market, companies have refined the 'pre-purchase' experience, including product pages, advertising, and payment. However, as businesses scale, many e-commerce operators face the common challenge of customer service teams being overwhelmed by returns, cancellations, and inquiries, leaving little time for essential improvement activities.
'mix.tokyo,' an apparel e-commerce platform spanning over 50 brands, also faced challenges such as operational complexity following the integration of 12 brands, a high volume of return and cancellation tasks, and delays in responding to customers via phone and email.
In this webinar, we will invite two CS managers from TSI's 'mix.tokyo' who led the reform on the front lines. They will discuss, with actual data, why investing in 'ease of return'—beyond mere efficiency—led to increased brand trust and higher LTV. This 60-minute session offers practical insights for e-commerce operators aiming to shift from 'defensive CS' to 'proactive LTV improvement.'
FAQ
Why is return management critical for Japanese apparel e-commerce?
It reduces customer anxiety and builds brand trust, which ultimately leads to higher Lifetime Value (LTV).