First Ever! "Jalan Rental Car Review Ranking 2025" Announces East Japan Area Winners for Rental Car Stores Supported by Many Users

Recruit Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and Representative Director: Keiichi Ushida, hereinafter Recruit), which operates the travel information site "Jalan net," is holding the "Jalan Rental Car Review Ranking" for the first time. This ranking will honor rental car stores that have been supported by users based on their review ratings for fiscal year 2025 (April 2025 - March 2026), targeting rental car companies registered on the site. The results will be announced on a special website, and this article will introduce the results for the East Japan area.

What is the "Jalan Rental Car Review Ranking"?

"Jalan Rental Car" has offered a review posting function for rental car experiences since January 2025. Many real voices from users have been gathered in the submitted reviews, including not only customer service at the stores but also local tourism information and regional attractions through their rental car experiences.

Therefore, "Jalan Rental Car" is now announcing the "Jalan Rental Car Review Ranking" with the desire to honor rental car stores that have garnered significant support in the form of user reviews, thereby introducing those stores, as well as regional tourism information and attractions, to a wider audience, and contributing to the evolution and further development of the rental car industry.

"Jalan Rental Car Review Ranking 2025" (East Japan Area) Award-Winning Stores

Overall trend of reviews posted on "Jalan Rental Car" for fiscal year 2025

For fiscal year 2025, the average overall satisfaction score for all reviews received by "Jalan Rental Car" was 4.29 points, and the average staff interaction score was 4.30 points.

Furthermore, an analysis of the review content revealed a tendency for positive reviews to be submitted when the shuttle service to the store, the explanation process from arrival at the store to car pickup, were smooth, kind, and polite.

In addition, approximately 29% of the posts included keywords indicating repeat usage intent, such as "I want to use it again," "I always use it," and "I've used it several times." Among these, positive comments regarding services were often seen alongside posts related to repeat usage intent and experience.

[East Japan Area] Award-Winning Store Information

Reviews <Overall Satisfaction Category>

1st Place: Budget Rent a Car Sendai Airport Branch

https://www.jalan.net/rentacar/search/040000/LRG_040200/SML_040208/SHOP_4778/

2nd Place: ORIX Rent-A-Car Aomori Station Front Branch

https://www.jalan.net/rentacar/search/020000/LRG_020200/SML_020202/SHOP_3965/

3rd Place: Nippon Rent-A-Car Hachinohe Station East Exit

https://www.jalan.net/rentacar/search/020000/LRG_020900/SML_020902/SHOP_930/

Reviews <Staff Interaction Category>

1st Place: Budget Rent a Car Sendai Airport Branch

https://www.jalan.net/rentacar/search/040000/LRG_040200/SML_040208/SHOP_4778/

2nd Place: Nippon Rent-A-Car Hachinohe Station East Exit

https://www.jalan.net/rentacar/search/020000/LRG_020900/SML_020902/SHOP_930/

3rd Place: ORIX Rent-A-Car Aomori Station Front Branch

https://www.jalan.net/rentacar/search/020000/LRG_020200/SML_020202/SHOP_3965/

Jalan Rental Car Review Ranking Overview

[Judging Criteria]

Awards will be presented to rental car company stores that ranked high in the average review score for fiscal year 2025 (target period: April 2025 - March 2026) posted on "Jalan Rental Car."

There are two categories: "Overall Satisfaction" and "Staff Interaction." Considering the fairness based on the number of stores registered on "Jalan Rental Car," awards will be given to the top stores in each of the following six areas.

[Target Areas]

[Award Categories]

- Overall Satisfaction Category - Staff Interaction Category

About "Jalan Rental Car"

"Jalan Rental Car" is a service that allows users to compare and search for rental car companies nationwide and make online reservations from PCs and smartphones. Users can select the optimal plan based on their departure location, desired car type, price, and usage conditions. There are also advantageous coupons and points available for use at the time of booking. It can be used regardless of whether a hotel reservation has been made, and after booking, users can simply pick up the car at the store, making it easy and convenient for travel and business trips. "Jalan Rental Car" aims to create travel demand and revitalize regions through providing information and facilitating reservations and usage of rental cars.

"Jalan Rental Car": https://www.jalan.net/rentacar/

"Jalan Rental Car Review Ranking 2025" Special Site:

https://www.jalan.net/rentacar/themes/kuchikomi_ranking/

Inquiries about Participation: https://www.jalan.net/activity/inquiry/

▼About Recruit

https://www.recruit.co.jp/

▼Contact for Inquiries Regarding This Matter

https://www.recruit.co.jp/support/form/