Randstad to Open "Hybrid BPO" Hub in Sendai on August 1st to Revolutionize Municipal Business, Eliminate Initial Delays, and Support Regional Revitalization

Randstad K.K. (Headquarters: Chiyoda-ku, Tokyo; Chairman & CEO: Jyunnosuke Michigami; President: Tetsuya Sarutani), a provider of comprehensive human resource services, will open its first dedicated rapid response human resource service hub for municipal business, the "Sendai BPO Center," on August 1, 2026. This center will be located in a space adjacent to the Randstad Sendai Branch and will offer a new "Hybrid BPO" model, providing ample workspace while also deploying personnel to client government buildings (on-site) as needed, depending on the nature of the work.

Background of Opening and Offering "Hybrid BPO"

For administrative and municipal projects, the preparation period from public tender to commencement of operations is extremely short. Traditional project-based operations, which require securing office space and personnel from scratch after contract award, have presented significant initial setup burdens and risks. Furthermore, there is a dilemma between security requirements that prohibit personal information from leaving the premises and physical constraints such as a lack of sufficient workspace within government buildings. To address these challenges, Randstad proposes "Hybrid BPO," which handles core operations that cannot involve taking personal information off-site (on-site) within government buildings, while large-volume document reviews and 24/7 call center operations are conducted at the Sendai BPO Center (off-site) equipped with robust infrastructure.

Randstad's Unique System and Strengths

1. Permanent Hub to Eliminate Initial Delays

This is a permanent hub that can start operations with pre-established "advanced security," "latest IT," and "skilled personnel." Equipped with a dedicated space for 28 seats and a 24/7 operational system, it leverages Randstad's extensive and broad human resource network to immediately secure necessary resources and commence operations without any time lag.

2. "Three-in-One Support" for Instant Collaboration

The center is located in a space immediately adjacent to the Randstad Sendai Branch 1. By having the sales and recruitment departments and the center's operations and management teams physically within "seconds of collaboration" distance, a solid backup system is realized, enabling swift and timely responses to sudden client requests or changes in circumstances.

3. "Talent Pool" for Nurturing Next-Generation Leaders and Regional Revitalization

This facility functions not merely as an outsourcing hub but as a strategic "talent pool hub" that actively hires local inexperienced individuals and trains them in practical skills through unique training programs. This initiative directly contributes to stable employment creation (e.g., hiring high school graduates, employing individuals with disabilities) and the promotion of diverse working styles in the Tohoku region, embodying contributions to regional revitalization and SDGs.

Comment from Shuta Matsumoto, Branch Manager of Randstad Sendai Branch 1

In August 2026, Randstad will open a new BPO center in Sendai. This center will maximize the high-level outsourcing expertise cultivated on-site to the off-site environment. We have established a solid training system that enables individuals to acquire specialized skills even from an inexperienced background, and we will foster excellent leader talent who will eventually lead multiple outsourced workplaces and dispatch destinations. With this opening in Sendai as a firm foothold, we plan to expand similar centers to various locations across the country in the future. We will respond quickly and flexibly to the changing business environment, provide high-quality services in more regions, and contribute to the creation of sustainable local employment and the business growth of our clients.

Randstad will serve as a partner that responds with the best possible system to the challenges faced by municipalities and government agencies, such as "short delivery times," "increasingly sophisticated operations," and "risk management," thereby contributing to sustainable administrative operations and the development of local communities.

Facility Overview

【Name】 Randstad Sendai BPO Center

【Opening Date】 August 1, 2026

【Location】 Adjacent space to Randstad Sendai Branch (Sendai Mark One 15F, 1-2-3 Chuo, Aoba-ku, Sendai City, Miyagi Prefecture)

【Equipment】 Standard equipment includes two-stage electronic locks for access control, 360° surveillance cameras, dedicated internet lines, and a server room.

Company Overview of Randstad

[Company Name] Randstad N.V.

[Established] October 1960

[Representatives] Sander van 't Noordende, Jorge Vasquez

[Location] Netherlands

[Number of Employees] 38,480

[Sales] 4.2537 trillion yen (23.077 billion euros) FY2025 (ended December)

(World's largest in human resource services*1)

[Capital] 737.68866 billion yen (4.002 billion euros) as of end of December 2025

[Offices] 39 countries and regions worldwide

[Business Description] Comprehensive human resource services

[URL] https://www.randstad.com/

(Euro conversion rate: 1 EUR = 184.33 JPY / as of end of December 2025)

*1 According to Staffing Industry Analysts 2025, Ranking of Human Resource Service Companies by Sales

About Randstad

Randstad is a global leader in the human resources industry with a vision to be the world's most fair and specialized talent service company. As a trusted partner for both talent and client companies, we leverage our deep understanding of the labor market and our four specialized areas (Operational/Professional/Digital/Enterprise) to help clients achieve a high-quality, diverse, and flexible workforce necessary for their success. We are committed to providing fair opportunities to people of all backgrounds and supporting them in remaining valuable in a rapidly changing world of work. Through the value Randstad creates, we contribute to building a better world of work for everyone.

Headquartered in the Netherlands, Randstad operates in 39 countries and regions (markets) with approximately 38,000 employees. In 2025, we supported nearly 150,000 client companies and over 1.7 million working individuals, generating revenues of 23.1 billion euros. Randstad N.V. is listed on Euronext Amsterdam. For more information, please visit our website: www.randstad.com

Awards and Recognitions

・Received the highest rating "Gold" in the "PRIDE Index," an evaluation index for LGBTQI+ initiatives, for 5 consecutive years.

・Randstad N.V. has been selected for the Dow Jones Sustainability World Index (DJSI) Professional Services sector for 11 consecutive years (the only human resource service company to do so).

・Received "Bronze" for the first time at the "Cancer Award 2024" (December 2024).

・Certified as a Best Workplace, the highest evaluation, for 4 consecutive years at the "D&I Awards 2025" (December 2025).

Randstad White Papers and Content

1) Randstad Employer Brand Research 2026 (Downloadable from the link below)

https://services.randstad.co.jp/ja-jp/download/form/the-employer-brand-research-2026-report

2) Randstad Workmonitor Report 2026 (Downloadable from the link below)

https://services.randstad.co.jp/form/the-workmonitor-2026-report

3) Randstad Corporate Blog "WorkforceBiz"

https://services.randstad.co.jp/blog

4) Randstad Personal Content Site "Career HUB"

https://www.randstad.co.jp/careerhub/