GMO Tenbin AI and Pole To Win Co-host Special Session & Networking Event "AI Night 2026" ~A Night to Discuss How AI Alone Won't Change Operations - The Reality of AI Utilization, Quality, and Customer Experience~

Pole To Win Co., Ltd. (Headquarters: Nagoya, Aichi Prefecture, CEO: Kazuaki Shimura, hereinafter "Pole To Win") and GMO Tenbin AI Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President: Hiroki Yamashiro) will jointly host a special session and networking event, "AI Night 2026," on July 23, 2026 (Thu).

Under the keyword "AI alone won't change operations," this event will cover a wide range of topics from customer support operations, monitoring, and content moderation to quality assurance, introducing the latest trends and practical examples of AI utilization. Pole To Win will feature speakers from quality assurance (QA) and customer support departments, who will discuss operational structures and quality management that cannot be solved by AI introduction alone, as well as the optimal division of roles between humans and AI, incorporating real-world initiatives from the field. GMO Tenbin AI will present the latest trends in generative AI and practical use cases in corporations.

A networking reception will be held after the sessions. This is a valuable opportunity to enjoy drinks and light refreshments while asking questions and consulting with speakers and co-hosting company representatives, as well as exchanging information with participants who face similar challenges. Please take advantage of this opportunity to share practical knowledge on AI utilization and customer touchpoint operations, and build new connections.

Participants will gain practical examples of quality improvement and customer experience (CX) enhancement in the age of AI utilization, insights into operational structures where humans and AI coexist, and concrete tips applicable in the field.

About the Special Session & Networking Event "AI Night 2026"

Event Overview

Date & Time: July 23, 2026 (Thu) 19:00 - 21:15

(Doors open 18:30, Networking reception scheduled from 20:25)

*Participants may join or leave mid-event. The networking reception is for session attendees only.

Venue: GMO Internet Group Group 2nd Headquarters GMO Yours/Fukuras

(Shibuya Fukuras 16F, 1-2-3 Dogenzaka, Shibuya-ku, Tokyo)

Participation Fee: Free (Advance registration required)

Capacity: 100 people (First-come, first-served basis *Registration closes once capacity is reached)

Registration Deadline: July 22, 2026 (Wed)

How to Register: Register via the advance registration website

>Click here for advance registration site

Recommended for:

* Those promoting quality improvement and operational efficiency using AI * Managers and staff in customer support and customer success departments * Those involved in monitoring and content moderation * Those working on quality improvement in QA and development departments * Those who want to learn about practical examples and the latest trends in AI utilization and CX improvement * Those who want to exchange information with companies facing similar challenges

Speaker Introduction

GMO Tenbin AI Co., Ltd.

Sales Department

Seiya Yatagashira

Joined GMO Internet Group in 2016. With a focus on corporate sales, he has experience in launching new web marketing and SaaS businesses, and rebuilding RPA businesses. From a generalist perspective spanning planning, operational design, and CS, he utilizes AI to solve corporate challenges. He has been involved in AI-powered writing and other applications since before the release of ChatGPT, and has quickly incorporated the latest trends into practical work. He is currently challenging himself with weight loss using Claude Code as a trainer.

Pole To Win Co., Ltd.

Customer Experience Business Division, Customer Service Group, Senior Manager

Yuki Koya

Joined a major call center agency as a new graduate and worked for 18 years. After gaining experience as an operator, leader, supervisor, and manager, he became the head of the pre-sales team promoting DX in contact centers in 2023, supporting client companies in solving challenges for contact center DX. Since May 2025, as the head of the Customer Service Group at Pole To Win, he has been promoting the optimization of customer experience and operational efficiency from a position closer to the front lines.

Pole To Win Co., Ltd.

QA Solutions Business Division, Senior Manager

Hiroki Kigawa

Began his career as a QA engineer after entering the IT industry without prior experience. After gaining experience in new launches of POS register services, overseeing QA organizations during the overseas expansion of those products, and directing a travel reservation site, he contributed to the operational and performance improvement of an organization of 230 people as the head of a third-party verification company from 2020. In 2023, he dedicated himself as a manager to establishing an in-house QA organization for a mobile order service at a product company, and joined Pole To Win in May 2024. As the head of the third-party verification department, he is striving to create a place where "people want to work with you" and is working hard to drive the business.

About GMO Tenbin AI Co., Ltd.

GMO Tenbin AI Co., Ltd. provides an environment where users and companies can quickly obtain optimal solutions for their diverse needs through its innovative generative AI platform "Tenbin AI byGMO" and its enhanced corporate version, "Tenbin AI Biz byGMO." Moving forward, the company will promote the creation of an environment where AI can be utilized more safely and easily, with features such as personalization and integration with external services (MCP support).

https://gmo-tenbin.ai/

About Pole To Win Co., Ltd.

Pole To Win Co., Ltd. is a company primarily engaged in IT services such as game debugging, software testing, and net support. The company launched its game debugging business in 1994 and achieved an 800% growth rate within five years of its founding. Since then, it has continued to be a pioneer in the game debugging business.

In February 2022, the company merged with its group companies. Together with "Pitcrew," which has supported various web services through e-commerce fraud countermeasures and customer support, and "Quars," which has contributed to defect resolution through software testing and quality consulting, Pole To Win has integrated their respective strengths to expand its services to comprehensively cover everything from testing and quality assurance to fraud countermeasures and operational support. The company will leverage its accumulated knowledge, know-how, and diverse human resources to improve the quality and value of services and products worldwide.

【Company Profile】

Company Name: Pole To Win Co., Ltd.

Head Office Location: 1-5-9 Imaike, Chigusa-ku, Nagoya, Aichi Prefecture

CEO: Kazuaki Shimura

Business Activities: Debugging, Net Support, Software Testing, Customer Support

Established: January 20, 1994

Corporate Site: https://www.ptw.inc/

Service Site: https://www.service.ptw.inc/

note: https://note.com/ptw_note

Official X: https://x.com/Pole_To_Win_

Contact for Media Inquiries

Pole To Win Co., Ltd.

Public Relations Department MAIL: pr@ptw.inc