Mitsui Fudosan Hotel Management x Mimipo for Travel: Online Medical Consultation Service for International Visitors to be Introduced Across All 39 Facilities

Procent Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Chihiro Ito), operator of the online medical consultation service for international visitors 'Mimipo for Travel,' has announced that the service will be fully implemented across all 39 domestic facilities of Mitsui Fudosan Hotel Management (Headquarters: Chuo-ku, Tokyo) starting April 1, 2026. Mitsui Fudosan Hotel Management operates three brands—Mitsui Garden Hotels, The Celestine Hotels, and sequence—comprising 40 domestic and international facilities with approximately 13,000 rooms.

Since its launch in June 2025, Mimipo for Travel has been adopted by over 120 hotel operators across more than 1,200 facilities (as of March 26, 2026). The service allows guests to receive medical consultations from their rooms in 256 languages, 24 hours a day, 365 days a year. It provides a one-stop solution, including prescription pickup at nearby pharmacies, support for overseas travel insurance claims after returning home, and assistance with referrals and appointments at local medical institutions.

This full-scale implementation follows the successful results of a trial conducted at two facilities from October to December 2025.

▶ Trial Overview

• Period: October 1, 2025 – December 31, 2025 (3 months)
• Facilities: Mitsui Garden Hotel Ginza Premier (Chuo-ku, Tokyo) / Mitsui Garden Hotel Ginza Tsukiji (Chuo-ku, Tokyo)
• Result: Following the success of the trial, full-scale implementation across all 39 domestic facilities was decided.

Background and Challenges

Inbound tourism continues to grow, with the number of international visitors to Japan in 2025 reaching a record high of 42,683,600, a 15.8% increase from 36.87 million in 2024, marking the first time the annual figure has exceeded 40 million.

However, despite this rapid increase, multilingual support in medical settings remains a challenge. A survey of 5,864 hospitals nationwide revealed that 86% of facilities have signage only in Japanese, with only 14% offering multilingual support. Furthermore, among medical institutions that have introduced interpretation terminals, 66% reported difficulty in translating medical terminology, citing structural factors such as financial burdens and staff shortages as reasons for the slow progress in establishing support systems.

Consequently, when international visitors fall ill, they often face difficulties in seeking medical care due to language barriers, as well as limited availability during nights, early mornings, or in specific regions. This places a significant burden on hotel staff, who must assist with finding medical institutions, arranging transportation, following up on prescription pickups, and supporting documentation for insurance claims.

To address these issues, Mimipo for Travel provides 24/7 online medical consultations in 256 languages accessible from guest rooms, offering end-to-end support including prescription pickup and document issuance. It serves as a new medical infrastructure that ensures guest peace of mind while improving hotel operational efficiency.

Service Features

For Guests

• Anytime, Anywhere: Online medical consultations available from guest rooms in 256 languages, 24/7, 365 days a year.
• Medical Interpreters Always Present: Professional interpreters provide accurate support for explaining symptoms and understanding treatment plans.
• Nearby Pharmacy Support: Seamless coordination for prescription medication pickup.