Cloud PBX 'INNOVERA' Launches Automated Transcription Feature for Call Recordings

Prodelight Co., Ltd. (Chuo-ku, Osaka; CEO Hidemitsu Kominami; TSE Growth 5580), a leader in telecommunications DX, has announced a significant update to 'Call to Text,' an optional service for its cloud PBX 'INNOVERA.' The update introduces a new feature that automatically transcribes call recordings.

### What is Call to Text? 'Call to Text' is an optional service for the cloud PBX 'INNOVERA' that converts recorded voice data into text. By storing call contents as text, searching, sharing, and reviewing information becomes effortless, contributing to higher operational efficiency and information accuracy. In addition to metadata such as date, time, line, and caller/receiver information, users can search through call contents using keywords. A dictionary function also allows users to register proper nouns in advance to prevent transcription errors.

The pricing structure offers five different plans based on the monthly transcription time, allowing customers to choose the most suitable plan for their needs.

Detailed URL: https://innovera.jp/service/call-to-text/

### Changes in this Update Previously, 'Call to Text' required users to manually select each recording and initiate the transcription process. With this latest update, users can now set specific conditions—such as call duration or call type (outgoing only, incoming only, or both)—to trigger automatic transcription.

By enabling 'Automatic Voice Texting' in the settings and defining the criteria, the system will automatically start transcribing as soon as a qualifying call ends. (Note: The process stops if the total transcription time reaches the monthly contract limit.)

This update eliminates the need to: - Manually select recordings for transcription. - Wait for transcription to complete manually.

This results in even greater efficiency for daily telephone operations.

### Future Roadmap Prodelight plans further updates to utilize call recordings as advanced business data, including features for AI-generated summaries and automated classification. These enhancements will ensure smoother handovers in customer support and reduce the workload for call centers and inside sales teams, enabling them to quickly check key points from past response histories.

Prodelight remains committed to driving telecommunications DX and contributing to corporate productivity.

### About Prodelight and INNOVERA Prodelight provides the cloud PBX 'INNOVERA' to promote 'Telephone DX.' INNOVERA is a domestic Japanese cloud PBX optimized for modern working styles, enabling company phone numbers to be used on smartphones and PCs. It caters to a wide range of needs, from standard business phone use to the setup of small-scale call centers.

Corporate URL: https://prodelight.co.jp/