【Event】Local Government LINE DX and Support System That Doesn't Exhaust Staff (May 28)

PlayNext Lab Inc. (Headquarters: Shinagawa-ku, Tokyo; Representative Director: Takumi Kashiwa; hereinafter "PlayNext Lab") will hold an online seminar titled "Local Government LINE DX and Support System That Doesn't Exhaust Staff" on Thursday, May 28, 2026, from 2:00 PM to 3:00 PM. The seminar will focus on the key points of local government DX using LINE, drawing from the case studies of "Smart Public Lab," which has been implemented in over 180 local governments nationwide.

**Background of the Event** In recent years, with the acceleration of local government DX, the introduction of LINE official accounts has become widespread. However, local governments increasingly face operational challenges such as "too many functions making settings complex" and "administrative burden on staff being heavier than expected." This seminar will explain the key points of a "sustainable system" that prevents staff exhaustion, based on insights gained from over 180 organizations supported.

We will introduce knowledge from actual local government sites regarding challenges and solutions, covering the impact of "actual usability" and "support systems" on operational outcomes, which are not apparent from specifications alone, rather than merely the presence or absence of functions.

**What You Can Learn at This Study Session** * Selection criteria to prevent "it's not what I expected" after implementation * How to identify administrative screens that minimize staff workload * How to prevent over-reliance on specific personnel and avoid operational silos * How to utilize "companion-style support" best suited to your organization's capacity

**Seminar Overview** * **Seminar Name:** Local Government LINE DX and Support System That Doesn't Exhaust Staff * **Date & Time:** Thursday, May 28, 2026, 2:00 PM - 3:00 PM * **Location:** Online (ZOOM) * **Participation Fee:** Free * **Target Audience:** Local government officials

**Program:** 1. About Smart Public Lab (services, functions, support, etc.) 2. Case studies from across Japan 3. Q&A session

**How to Apply 【LINE/WEB Form/Phone】** Applications for the event are accepted via the Smart Public Lab LINE Official Account, Web form, or phone. * **LINE:** Smart Public Lab LINE Official Account: LINE ID @169hntco * **WEB Form:** https://docs.google.com/forms/d/e/1FAIpQLScw7jLjfAL4F2b_mzY_LZaDv7s_vHVPMmGQu-QiD-awaEEKiw/viewform * **Phone:** 03-6303-9818 (GovTech Business Division)

**How to Apply from Smart Public Lab LINE Official Account** Register as a friend on the Smart Public Lab LINE account, tap the rich menu "Event", then tap the image "Case Study Seminar" on the timeline, fill in the necessary information to complete your application. After completing the application, you can check the ZOOM URL for the seminar. LINE ID @169hntco

**Recommended for Local Government Officials like these:** * Those in charge of operating LINE official accounts for local governments * Those whose current tool settings are complex, leading to duties being concentrated on a few individuals * Those whose administrative burden after implementation was greater than expected, and staff are not utilizing the tool effectively * Those considering introducing LINE operational tools and interested in vendor support systems * Those interested in promoting DX using LINE

**About Smart Public Lab** Smart Public Lab is an administrative DX solution that enables local government offices to complete various counter services and inquiry responses via LINE, improving operational efficiency and enhancing resident convenience.

During implementation, we design content in consultation from the planning stage, supporting both residents and staff to use the service satisfactorily. Even after release, we support departments to operate independently. Currently, over 180 local governments nationwide have introduced it.

"Smart Public Lab" can expand resident services in many areas such as digitalization of administrative procedures, public relations, childcare, daily life, disaster prevention, COVID-19 response, tourism, and hometown tax donations, by utilizing LINE as a tool for administrative DX.

"Smart Public Lab" will continue to actively support the introduction of this program, contributing to the digitalization and DX promotion of local governments and public institutions nationwide.

* Smart Public Lab Implementation List: https://www.playnext-lab.co.jp/service-information/govtech-news/govtech-clients/ * Smart Public Lab Case Study Booklet: https://www.playnext-lab.co.jp/service-information/casebook/

**About PlayNext Lab Inc.** * **Company Name:** PlayNext Lab Inc. * **Website:** https://www.playnext-lab.co.jp/ * **Established:** January 2016 * **Headquarters:** MG Meguro Ekimae 9F, 2-15-19 Kamiōsaki, Shinagawa-ku, Tokyo 141-0021