PFU Launches 'Jōshisu no OTOMO': A Packaged IT Operations Service for Mid-Sized Enterprises, Starting June 3, 2026

PFU Ltd. (President and CEO: Eiji Hirahara, hereinafter PFU) will begin selling the 'Jōshisu no OTOMO' series, a packaged IT operations service that supports productivity improvement and business growth for information systems departments, primarily in mid-sized enterprises, starting June 3, 2026. As the first in the series, the company will offer the 'Device Operations Package' targeting edge devices such as PCs.

Amid changes in the IT environment, the role demanded of information systems departments (hereinafter, 'Jōshisu') is expanding. Particularly in mid-sized enterprises, small Jōshisu teams handle multiple tasks concurrently, with their scope of responsibility widening under limited staffing and budgets. Additionally, due to a shortage of IT personnel, operations have become dependent on individual experience, leading to operational silos and inconsistencies in operational control. Furthermore, management is required to grasp the company-wide operational status and risks to inform subsequent investment decisions.

Based on knowledge and achievements cultivated over 30 years of IT operations support, PFU is providing the 'Jōshisu no OTOMO' platform, which standardizes Jōshisu processes. This series will be sequentially expanded as issue-specific packages (SaaS + operations service), realizing 'self-running operations' that continue stably through systems, not dependent on individuals.

In the first series, the 'Device Operations Package,' SaaS is used to grasp company-wide device information and manage requests and arrangements as a workflow. It visualizes asset status and future costs, enabling planned procurement and budgeting. In the operations service, PFU handles everything from arranging and replacing terminals for employee onboarding and offboarding, to repair arrangements in case of failure, and collection and return, reducing operational burden and standardizing quality. This unprecedented combination of SaaS and operations service achieves IT asset lifecycle management suitable for the Jōshisu of mid-sized enterprises.

Looking toward a future where BPaaS (Business Process as a Service) becomes the standard in the increasingly important Jōshisu domain due to DX promotion and work style reforms, PFU aims to create a new market category of 'running Jōshisu operations through systems.' By providing a platform equipped with a self-running operational mechanism from day one, PFU contributes to operational reform in mid-sized enterprises and the establishment of company-wide business transformation.

Background

Driven by the progress of DX promotion and cloud utilization, the increasing need for security measures such as zero trust, and the diversification of work styles like telework, corporate IT environments continue to change significantly. In response to these changes, the role demanded of Jōshisu is no longer limited to traditional system operations. It is expanding into more advanced areas such as establishing company-wide IT governance, strengthening security, optimizing costs, and even playing a central role in DX promotion.

The IPA's 'DX Trends 2025' indicates a chronic shortage of personnel for DX promotion, with many companies not sufficiently defining required skills or clarifying the ideal personnel profile. (Note 1) This personnel shortage extends to the Jōshisu of mid-sized enterprises, and as their role expands, specific individuals end up shouldering operations and improvements, leading to operational silos. Furthermore, management is required to establish IT governance that enables optimal company-wide investment decisions and to steadily execute medium- to long-term IT strategies.

PFU has long supported Jōshisu operations with operational quality meeting high demands for a variety of customers regardless of company size, through security monitoring operations for approximately 60,000 nodes (Note 2) and device shipment handling on a scale of 20,000 units per month (Note 3). PFU packages these proven best practices into a form easily adoptable by mid-sized enterprises and provides them as an integrated BPaaS combining SaaS and operations services. By building a system where improvements cycle without stopping operations, PFU frees up time and resources for business reform and growth initiatives. Furthermore, it supports building a foundation that can withstand operational sophistication, including the use of AI, contributing to the sustainable growth of companies.

The new 'self-running from day one' operations platform 'Jōshisu no OTOMO'

'Jōshisu no OTOMO' is a platform equipped with an unprecedented mechanism that provides Jōshisu operations for mid-sized enterprises as 'SaaS + operations service.' Through 'self-running operations' that continue through systems without depending on individuals, it enables the elimination of operational silos and the establishment of an operational structure that leads to IT investment decisions.

This service packages the daily IT operations of Jōshisu and will gradually expand its lineup. Since necessary packages can be added while confirming effects with a small start, it reduces the operational burden on Jōshisu without strain, supporting business growth and operational reform.

Features of the first 'Device Operations Package'

This is a packaged IT operations service that solves IT asset lifecycle management through 'systems' for edge devices such as PCs.
Going beyond mere tool introduction or operational outsourcing, by combining company-wide standard processes with operational support from PFU, IT operations professionals, it eliminates silos, prevents procedure inconsistencies and missed responses, and stabilizes operational quality. Furthermore, by visualizing operational status and future costs and improving the accuracy and speed of budgeting, it supports management decision-making. Since necessary functions and operations are packaged, implementation is smooth, providing an environment where operations start running 'from the very first day of use.'

1. Strengthen governance with a stable IT operations foundation

Transform device operations, which previously required individual adjustments for each onboarding, offboarding, failure, or replacement, into stable IT operations that prevent delays and omissions and maintain consistent quality. Centrally manage everything from application to approval and distribution with a company-wide unified 'application workflow' and visualize progress. Detect delays and incompletions early to prevent missed responses. Furthermore, by setting permissions according to roles, operations that do not require individual adjustments are realized simply by entering necessary items into a standard form. Additionally, with an 'equipment ledger' that links user and device information and standardizes input rules, the entire organization can accurately manage who holds which equipment, its location, and status. By automatically recording management and change history just by using it, ensuring an audit trail, and preparing an environment where information necessary for internal controls and audits can be grasped, it strengthens IT asset governance.

2. Improve IT asset visualization and budget planning accuracy

Enhance the accuracy of plans, which were previously calculated based on manual surveys of asset usage and the experience of the person in charge each time a budget was formulated, based on the latest IT asset information. The 'IT Asset Dashboard' visualizes trends in the number of devices, years of use, annual purchase amounts, and repair records at a glance. The 'PC Simple Simulation' calculates the number of units to procure and costs up to three years ahead, taking into account personnel plans, replacement cycles, and required inventory levels. Based on constantly accurate IT asset information and simulation results tailored to the company's actual operational status, it supports Jōshisu and management in formulating budgets under the same assumptions.

3. Eliminate operational silos in IT operations

PFU handles device operations tasks, which previously depended on the experience of veterans or specific individuals, comprehensively, including inventory storage, kitting, delivery, repair coordination, and data erasure and certificate issuance for collected terminals. Information such as replacement and repair history is handled by PFU.