Solare Hotels and Resorts Adopts 'Payn' to Automate Cancellation Fee Billing and Collection
Key facts
- Solare Hotels and Resorts Adopts 'Payn' to Automate Cancellation Fee Billing and Collection
- Payn, Inc.'s automated cancellation fee billing and collection tool, 'Payn,' has been adopted by facilities operated by Solare Hotels and Resorts. This implementation aims to reduce the burden of billing tasks and strengthen responses to the industry-wide issue of no-shows. By utilizing API integration, operational efficiency has been dramatically improved, supporting the standardization of legally-grounded cancellation policy enforcement in the hospitality industry.
- Source: PR Times
- Date: June 8, 2026
Direct answer
Payn, Inc.'s automated cancellation fee billing and collection tool, 'Payn,' has been adopted by facilities operated by Solare Hotels and Resorts. This implementation aims to reduce the burden of billing tasks and strengthen responses to the industry-wide issue of no-shows. By utilizing API integration, operational efficiency has been dramatically improved, supporting the standardization of legally-grounded cancellation policy enforcement in the hospitality industry.
- Citation
- Solare Hotels and Resorts Adopts 'Payn' to Automate Cancellation Fee Billing and Collection (June 8, 2026), PR Times
- Source
- PR Times
- Date
- June 8, 2026
Payn, Inc.'s automated cancellation fee billing and collection tool, 'Payn,' has been adopted by facilities operated by Solare Hotels and Resorts. This implementation aims to reduce the burden of billing tasks and strengthen responses to the industry-wide issue of no-shows. By utilizing API integration, operational efficiency has been dramatically improved, supporting the standardization of legally-grounded cancellation policy enforcement in the hospitality industry.
📋 Article Processing Timeline
- 📰 Published: June 8, 2026 at 09:00
- 🔍 Collected: June 8, 2026 at 09:21 (21 min after Published)
- 🤖 AI Analyzed: June 8, 2026 at 09:44 (22 min after Collected)
Payn provides a billing tool for businesses in the hospitality and restaurant sectors to automate cancellation fee collection.
Industries heavily reliant on reservations, such as lodging and dining, face numerous 'cancellation' issues. Problems including no-shows, the administrative burden of billing for cancellations, and unpaid fees continue to plague operators.
To solve these issues, Payn was founded in March 2022 and released the automated billing tool in October of the same year. It is currently being used by a variety of businesses.
Additionally, in 2026, the company began offering the 'Practical Handbook for Cancellation Fee Billing and Collection,' created under the supervision of GVA Law Office and with the support of industry associations, to promote sustainable business practices based on legal evidence.
Atsuyo Hatanaka, Department Manager of the Web Sales Department at Solare Hotels and Resorts, commented, 'Initially, we billed based on emails from the field. However, after creating a dedicated channel for no-shows, we built a foundation for handling cancellation billing internally.' Furthermore, API integration with their Property Management System (PMS) has reduced processing time, facilitating the transfer of billing operations from the headquarters to the field sites.
FAQ
What is Payn?
It is a billing tool that automates the process of requesting and collecting cancellation fees for businesses such as accommodations and restaurants.
Why did Solare Hotels and Resorts introduce Payn?
It was introduced to reduce the burden of automating cancellation fee requests, address the no-show (unauthorized cancellation) issue, and improve operational efficiency.
In which industries is Payn used?
It is primarily used in industries where reservations occur, such as lodging facilities and restaurants.
What activities does Payn Co., Ltd. engage in?
In addition to providing a cancellation fee request and collection tool, they publish a free 'Practical Handbook for Cancellation Fee Request and Collection' reviewed by a law firm, and conduct industry awareness activities.
What are the implementation effects of Solare Hotels and Resorts?
Through API integration with PMS (Property Management System), the working hours have been significantly reduced, leading to a decrease in the operational burden at the site.