Solving the "Giving Up" Problem in the Golf Course Industry: Payn Releases Free "Cancellation Fee Billing & Collection Practical Handbook" [Supervised by Lawyers]

Payn Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director CEO: Kyohei Yamashita; hereinafter "the Company"), which provides "Payn," a service that automates cancellation fee billing and collection, will begin offering a free "Cancellation Fee Billing & Collection Practical Handbook" for golf course operators. This document was created with legal supervision from GVA Law Office and is a practical guide covering everything from policy formulation based on legal grounds to preventive measures to minimize cancellation damage and specific collection practices. https://payn.io/resources/cancelpolicy-guidebook/golf "Payn" automates cancellation fee billing and collection. The Company provides "Payn," a billing tool that automates cancellation fee billing and collection for businesses that set cancellation policies in industries where reservations occur, such as golf courses, accommodations, and restaurants. "Payn" Official Website https://payn.io Industries centered around golf courses, accommodations, and restaurants, where reservations are made, face many problems related to "cancellations." Various issues trouble businesses, such as no-shows (unauthorized cancellations) where reserved customers do not arrive, the burden of cancellation fee billing operations, and unpaid problems where cancellation fees are not paid even after being requested. To solve these problems, Payn Inc. was founded in March 2022, and "Payn," which automates cancellation fee billing and collection, was released in October of the same year. It is currently used by various businesses. Background of Free Release According to a report from the "Expert Study Group on External Environment Improvement for High Value-Added Service Industries," the damage from no-shows (unauthorized cancellations) in the restaurant industry alone amounts to approximately 200 billion yen annually, and including cancellations, it reaches 1.2 trillion yen. Even more significant damage is estimated for the entire hospitality industry, including the golf course industry. However, in the golf course industry, cases where businesses give up on claiming cancellation fees are endless for the following reasons: Misconception of "Omotenashi" Culture: The atmosphere that "waiving cancellation fees is omotenashi" is still deeply rooted, and businesses, despite being the party suffering losses, feel guilt and psychological hurdles in claiming, leading to unconditional waivers. Lack of Knowledge and Know-how: Although cancellation policies themselves are set, the content is not sufficiently understood regarding "whether billing is possible," "reasonable billing amount," or "cases where billing is not possible" based on legal interpretation. Therefore, it has become common practice not to actually claim, even if policies are set. Structural Resource Shortage: Due to recent labor shortages, businesses are struggling to perform their daily operations. Considering the significant stress of manual billing operations, such as phone calls and mail for each case, the cost-effectiveness is not met, forcing them to neglect it. Payn proposes solutions to these challenges and has decided to release this handbook for free to create an environment where all businesses can properly claim and collect cancellation fees as a "legitimate right." Now is the optimal time to review operational foundations to solve problems that arise during busy seasons such as Golden Week, summer vacation, and year-end/New Year holidays. Overview of the White Paper "Cancellation Fee Billing & Collection Practical Handbook" The main purpose of this handbook is not merely to introduce know-how but to provide "raising awareness of cancellation issues" and "concrete countermeasures" so that businesses and managers who are not legal experts can operate correctly independently, rather than relying on "intuition and experience." Consumer Psychological Analysis: Explains points for prior explanation and pricing settings to avoid consumer dissatisfaction, based on survey data from the Consumer Affairs Agency. Legal Basis for Cancellation Policy Formulation: Visualizes "cases where billing is possible/not possible" based on the Civil Code and Consumer Contract Act for easy understanding. Trouble Prevention Measures: Includes preventive measures to minimize prior cancellation damage, countermeasures for "he said, she said" problems, response stances to cancellation notices due to illness, weather, ceremonial occasions, and specific examples of disclaimer clauses (force majeure clauses). Industry-specific/Case-specific Response Examples: Includes templates that can be used immediately on-site, such as risk countermeasures for competitions and busy seasons unique to golf courses, and response standards for typhoons and sudden illnesses. By using this handbook as a "textbook for cancellation fee billing" in conjunction with "Payn," all businesses, regardless of their scale, can deepen their understanding of cancellation fee billing, take smooth and appropriate action with minimal effort when it occurs, and ultimately use the collected cancellation fees for future investments such as facility investment or returning to employees and customers.