Payn, an Automated Cancellation Fee Billing Tool, Integrates with 'Neppan! Site Controller++', the No.1 Site Controller in Japan, via API

Payn Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Kyohei Yamashita), provider of 'Payn,' a tool that automates cancellation fee billing and collection, has achieved API integration with Rakuten Travel Service Co., Ltd. (formerly Clips Co., Ltd.; Headquarters: Setagaya-ku, Tokyo; President: Yoshiyuki Takano), which provides the domestic market leader 'Neppan! Site Controller++.'

### Automating Cancellation Fee Tasks with 'Payn' Payn provides a billing tool for businesses with cancellation policies, such as hotels and restaurants. The hospitality industry faces challenges like 'no-shows' (unannounced cancellations), the administrative burden of billing, and the risk of unpaid fees. Founded in March 2022 and launched in October of the same year, Payn is now used by various businesses across Japan to solve these issues.

### Reducing Workload through Integration with Japan's Top Site Controller This system integration allows accommodation facilities to automate cancellation fee tasks without changing their existing booking management flows. Key benefits include: - Eliminating the need for manual data entry in Payn when a cancellation occurs. - Automating invoice creation, guest notifications, reminders, and collection. By promoting this automation with the market-leading site controller, Payn aims to make automated cancellation recovery a standard industry practice.

### Commemorative Campaign: Zero Initial Integration Fee To celebrate the launch, Rakuten Travel Service is offering a campaign where the initial setup fee is 0 yen. This campaign aims to quickly alleviate the burden of cancellation tasks in an industry struggling with labor shortages and rising costs. The offer will end once a target number of applications is reached.

### Utilizing Payn's Patented Technology This integration utilizes Payn's patented technology (acquired in October 2023) for 'acquiring booking data from various media and seamlessly billing cancellation fees.' Payn continues to expand integrations with major systems like site controllers and Property Management Systems (PMS) to enhance the sustainability of the hospitality industry.

### Joint Webinar Announcement In conjunction with the partnership, a series of webinars will be held in April 2026 to explain the service details and benefits. The sessions are free of charge and targeted at facilities already using Neppan! Site Controller++.

### About Rakuten Travel Service As a subsidiary of Rakuten Group, Rakuten Travel Service challenges conventional norms with innovative IT solutions like 'Neppan! Site Controller++' to empower society and contribute to the hospitality industry's development.