Your Personal AI Concierge Has Arrived at Contact Lens Retailer 'Lens Apple'! Launching 'Next-Generation Conversational Shopping' to Help You Find the Perfect Lenses via Voice or Chat
Parente Co., Ltd. has introduced the 'Omakase AI' voice agent to its 'Lens Apple' contact lens e-commerce site, offering personalized, real-time customer service. This new feature allows users to consult with an AI concierge 24/7 via voice or chat to find the right products and navigate the site easily.
📋 Article Processing Timeline
- 📰 Published: March 30, 2026 at 20:00
- 🔍 Collected: March 30, 2026 at 22:56 (2h 56m after Published)
Parente Co., Ltd. (Location: Chiba City, Chiba Prefecture; Representative Director: Tadafumi Yoshida), which operates the contact lens e-commerce site 'Lens Apple,' has implemented the latest voice AI agent, 'Omakase AI,' provided by ZEALS Co., Ltd., to launch a personalized customer service experience for every individual. The AI will answer questions such as 'I don't know which lenses are right for me' or 'I want to know more about how to order' in real-time, just like a store staff member.
■ What's New! 3 Exclusive Experiences at 'Lens Apple'
1. Complete Your Contact Lens Selection by 'Just Consulting the AI Agent'
Simply tap the button on the screen and start a conversation; the AI will understand your needs and provide answers. With voice conversation, you can skip the hassle of typing, making it easy to consult while on the go or doing housework.
2. Get Recommendations for the 'Contact Lenses' Perfect for You
The AI will select the best product for your preferences and lifestyle from a wide range of items, including Lens Apple's popular private brand, the 'WAVE' series. You can also resolve concerns on the spot, such as 'choosing colored contacts for the first time' or learning about the 'features of each lens.'
3. 24/7, 365 Days a Year—'No Waiting'
Even during late-night or early-morning hours when customer support is closed, the AI concierge will respond immediately. You can easily access information on how to use the site or consult about subscription purchases without hesitation.
■ Profile of the AI Concierge 'Lens Apple Support AI'
Personality: An advisor who is attentive to each customer, combining calmness with a friendly demeanor.
Specialties: Supporting customers in choosing lenses and providing guidance on how to use the site.
How to Use: Simply tap the dedicated icon displayed on the Lens Apple official website. It is available for free to everyone.
■ Target Site
Lens Apple Official Website: https://www.lens-apple.jp/
*This service is provided exclusively on the Lens Apple official website.
■ Background of the Service Launch
We introduced this service with the desire to help customers 'choose contact lenses more easily and with greater peace of mind.' We are shifting from a traditional e-commerce site where you 'search and choose for yourself' to an experience where you can 'choose with confidence' through conversation with AI. Lens Apple will continue to support our customers' comfortable contact lens lifestyles through the power of technology.
■ What's New! 3 Exclusive Experiences at 'Lens Apple'
1. Complete Your Contact Lens Selection by 'Just Consulting the AI Agent'
Simply tap the button on the screen and start a conversation; the AI will understand your needs and provide answers. With voice conversation, you can skip the hassle of typing, making it easy to consult while on the go or doing housework.
2. Get Recommendations for the 'Contact Lenses' Perfect for You
The AI will select the best product for your preferences and lifestyle from a wide range of items, including Lens Apple's popular private brand, the 'WAVE' series. You can also resolve concerns on the spot, such as 'choosing colored contacts for the first time' or learning about the 'features of each lens.'
3. 24/7, 365 Days a Year—'No Waiting'
Even during late-night or early-morning hours when customer support is closed, the AI concierge will respond immediately. You can easily access information on how to use the site or consult about subscription purchases without hesitation.
■ Profile of the AI Concierge 'Lens Apple Support AI'
Personality: An advisor who is attentive to each customer, combining calmness with a friendly demeanor.
Specialties: Supporting customers in choosing lenses and providing guidance on how to use the site.
How to Use: Simply tap the dedicated icon displayed on the Lens Apple official website. It is available for free to everyone.
■ Target Site
Lens Apple Official Website: https://www.lens-apple.jp/
*This service is provided exclusively on the Lens Apple official website.
■ Background of the Service Launch
We introduced this service with the desire to help customers 'choose contact lenses more easily and with greater peace of mind.' We are shifting from a traditional e-commerce site where you 'search and choose for yourself' to an experience where you can 'choose with confidence' through conversation with AI. Lens Apple will continue to support our customers' comfortable contact lens lifestyles through the power of technology.