PagerDuty Releases Second Case Study on NTT DOCOMO Implementation

PagerDuty, Inc., a global leader in digital operations management, has released a new case study featuring NTT DOCOMO, INC. Since its implementation in 2020, NTT DOCOMO has utilized PagerDuty as a foundation for incident management across multiple services and systems. By building a proactive operational structure, the company has successfully advanced its DevOps capabilities. Before 2020, the company faced 10,000 alerts per month from various monitoring tools, causing significant operational burden. After implementing PagerDuty, AI and rule engines reduced these to 1,000, and initial response times dropped from hours to 3 minutes. Over the past five years, they achieved three evolutions: 1. Improved visibility and cross-departmental collaboration, 2. Process standardization and knowledge consolidation, and 3. Thorough proactive operations. Looking ahead, NTT DOCOMO aims for next-generation operations where AI automates root cause analysis and suggests solutions, allowing humans to focus on high-level decision-making.