Next-generation training solution 'AI Talktra' is equipped with 'Scenario Mode' to develop practical problem-solving skills
Plus Alpha Consulting added a 'Scenario Mode' to their GenAI training tool 'AI Talktra', enabling the evaluation of comprehensive problem-solving skills through realistic dialogue simulations.
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- 📰 Published: April 24, 2026 at 18:00
- 🔍 Collected: April 24, 2026 at 09:31
- 🤖 AI Analyzed: April 24, 2026 at 09:53 (21 min after Collected)
Plus Alpha Consulting Co., Ltd. (Headquarters: Minato-ku, Tokyo, President and Representative Director: Katsuya Mimuro, Securities Code: 4071) has equipped its next-generation training solution 'AI Talktra'—which enables practical response training by having generative AI create realistic personas—with a 'Scenario Mode' function that can comprehensively evaluate and train overall conversation flow and problem-solving skills.
With this feature, in addition to the 'QA Mode' function where basic response skills are acquired in a Q&A format, practical training in more realistic and complex dialogue scenes becomes possible.
■ Background of Equipping Scenario Mode
With the diversification of customer needs, the importance of 'dialogue skills'—making optimal proposals according to the situation in sales and customer support—is increasing. On the other hand, it is difficult to reproduce complex field responses solely through traditional OJT and role-playing, and there is a demand for training methods that allow for efficient and practical learning.
This feature goes beyond mere product explanation; it can comprehensively develop and evaluate problem-solving skills throughout the entire conversation, such as the listening skills to draw out customers' latent needs and the ability to make optimal proposals depending on the context.
Furthermore, by using it in combination with the traditional 'QA Mode' function according to the user's level and purpose, the dialogue skills of the entire organization can be raised effectively and in stages.
■ Differences and Features of the Two Functions in 'AI Talktra'
1. QA Mode: Acquire basic response skills through Q&A
It sets up Q&As assuming a response scene, extracts specific scenes from actual conversations, and evaluates whether 'listening posture', 'clarity of explanation', and 'polite response' are achieved. Through repetitive training in a Q&A format, it can measure whether the knowledge and product information acquired in training can be explained accurately and whether an appropriate pitch can be deployed under specific circumstances, making it useful for solidifying the foundation of response quality.
2. Scenario Mode: Develop problem-solving and applied skills throughout the entire conversation
It sets up problems to be solved and expected responses from the trainee in advance, and evaluates whether the requirements are met within the entire conversation (problem-solving skills), rather than 'tracing a fixed script'.
It can also be configured so that the trainee initiates the conversation, and even if the order of questions fluctuates, they will be evaluated positively if they ultimately solve the problem. Beyond transmitting product knowledge, it can comprehensively measure compound skills close to actual business negotiations, such as grasping latent needs, proposal abilities, and ensuring psychological safety.
Conversation examples for QA Mode and Scenario Mode
With these two functions, stepwise utilization becomes possible: 'QA Mode' for beginners who want to solidify their basics, and 'Scenario Mode' for intermediate to advanced users who want to acquire applied skills close to the field.
'AI Talktra' will continue to be further developed as a platform that can be utilized in all occupations and situations requiring business dialogues.
Our company will support human resource development and performance improvement of enterprises through mechanisms for strengthening 'dialogue skills' using generative AI.
Next-generation training solution 'AI Talktra'
'AI Talktra' (https://ai.mieruka-engine.com/talktra) is a next-generation training solution that enables practical response training by having generative AI utilize actual conversation histories and internal data to create realistic personas of customers, business partners, job candidates, etc.
Through voice-interactive role-playing, the generative AI immediately feeds back objective evaluations and specific improvement advice, making it possible to repeatedly practice mock conversations in a safe environment that closely resembles actual field conditions.
It supports all business communication scenes, such as call center responses, sales negotiations, and recruitment interviews, helping to strengthen the dialogue skills of the entire organization and improve business performance.
About Plus Alpha Consulting Co., Ltd.
As a 'visualization platform company that continues to create added value from all kinds of information', Plus Alpha Consulting (https://www.pa-consul.co.jp/) has been operating a cloud solution business centered on technologies such as 'text mining' and 'data mining', which have the power to 'visualize' and provide insights from big data like customer voices, customer/purchase data, and HR information since its establishment in 2006. By 'visualizing' various information, we develop and sell software, provide consulting, and create new businesses to add value to our clients' businesses.
With this feature, in addition to the 'QA Mode' function where basic response skills are acquired in a Q&A format, practical training in more realistic and complex dialogue scenes becomes possible.
■ Background of Equipping Scenario Mode
With the diversification of customer needs, the importance of 'dialogue skills'—making optimal proposals according to the situation in sales and customer support—is increasing. On the other hand, it is difficult to reproduce complex field responses solely through traditional OJT and role-playing, and there is a demand for training methods that allow for efficient and practical learning.
This feature goes beyond mere product explanation; it can comprehensively develop and evaluate problem-solving skills throughout the entire conversation, such as the listening skills to draw out customers' latent needs and the ability to make optimal proposals depending on the context.
Furthermore, by using it in combination with the traditional 'QA Mode' function according to the user's level and purpose, the dialogue skills of the entire organization can be raised effectively and in stages.
■ Differences and Features of the Two Functions in 'AI Talktra'
1. QA Mode: Acquire basic response skills through Q&A
It sets up Q&As assuming a response scene, extracts specific scenes from actual conversations, and evaluates whether 'listening posture', 'clarity of explanation', and 'polite response' are achieved. Through repetitive training in a Q&A format, it can measure whether the knowledge and product information acquired in training can be explained accurately and whether an appropriate pitch can be deployed under specific circumstances, making it useful for solidifying the foundation of response quality.
2. Scenario Mode: Develop problem-solving and applied skills throughout the entire conversation
It sets up problems to be solved and expected responses from the trainee in advance, and evaluates whether the requirements are met within the entire conversation (problem-solving skills), rather than 'tracing a fixed script'.
It can also be configured so that the trainee initiates the conversation, and even if the order of questions fluctuates, they will be evaluated positively if they ultimately solve the problem. Beyond transmitting product knowledge, it can comprehensively measure compound skills close to actual business negotiations, such as grasping latent needs, proposal abilities, and ensuring psychological safety.
Conversation examples for QA Mode and Scenario Mode
With these two functions, stepwise utilization becomes possible: 'QA Mode' for beginners who want to solidify their basics, and 'Scenario Mode' for intermediate to advanced users who want to acquire applied skills close to the field.
'AI Talktra' will continue to be further developed as a platform that can be utilized in all occupations and situations requiring business dialogues.
Our company will support human resource development and performance improvement of enterprises through mechanisms for strengthening 'dialogue skills' using generative AI.
Next-generation training solution 'AI Talktra'
'AI Talktra' (https://ai.mieruka-engine.com/talktra) is a next-generation training solution that enables practical response training by having generative AI utilize actual conversation histories and internal data to create realistic personas of customers, business partners, job candidates, etc.
Through voice-interactive role-playing, the generative AI immediately feeds back objective evaluations and specific improvement advice, making it possible to repeatedly practice mock conversations in a safe environment that closely resembles actual field conditions.
It supports all business communication scenes, such as call center responses, sales negotiations, and recruitment interviews, helping to strengthen the dialogue skills of the entire organization and improve business performance.
About Plus Alpha Consulting Co., Ltd.
As a 'visualization platform company that continues to create added value from all kinds of information', Plus Alpha Consulting (https://www.pa-consul.co.jp/) has been operating a cloud solution business centered on technologies such as 'text mining' and 'data mining', which have the power to 'visualize' and provide insights from big data like customer voices, customer/purchase data, and HR information since its establishment in 2006. By 'visualizing' various information, we develop and sell software, provide consulting, and create new businesses to add value to our clients' businesses.