Otsuka Shokai's 'SMILE V 2nd Edition' Wins First-Ever Customer Voice Leaders Award

Otsuka Shokai Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Yuji Otsuka), a solution provider, announces that 'SMILE V 2nd Edition' (developed by OSK Corporation) has received its first award in the Customer Success Utilization category of Customer Voice Leaders 2026, as announced by ITreview, a review platform for IT products and cloud services.

First-Time Recognition in Customer Voice Leaders 2026

Customer Voice Leaders 2026 honors vendors who prioritize customer feedback and actively leverage ITreview to achieve outstanding business growth. After a rigorous evaluation process, 'SMILE V 2nd Edition' has been recognized for the first time in the Customer Success Utilization category.

This achievement is made possible by the continued support from customers who have generously shared their honest opinions and valuable reviews. We sincerely express our gratitude.

Reason for Award: As cited by IT Cloud Corporation (hereinafter 'IT Cloud')

The award recognizes the systematic and continuous efforts to collect reviews through integration with customer communities and case study interviews. Furthermore, the active use of customer feedback by the Customer Success team to build and strengthen client relationships has led to this recognition in the Customer Success Utilization category.

About Customer Voice Leaders

ITreview supports users in selecting the most suitable IT products, SaaS, and IT-related services by publishing authentic user reviews. For vendors providing IT products and SaaS, ITreview offers various services to leverage collected customer feedback for marketing, customer success, and product development.

Since its launch in 2018, ITreview has aimed to highlight companies that actively engage with customer voices and accelerate their business in collaboration with users. The 'Customer Voice Leaders' program recognizes such forward-thinking organizations.

In 2026, a total of 10 companies were honored across seven categories: Review Collection, Content Utilization, Intent Data Utilization, Customer Success Utilization, Product Improvement Utilization, Executive Utilization, and AEO/AI.

About the ERP Package 'SMILE V 2nd Edition'

'SMILE V 2nd Edition' is an ERP package that integrates core business operations including sales, accounting, and HR/payroll. Featuring workflow functionality and integrated master-data and document management, it seamlessly connects with third-party software and services, supporting digital transformation and productivity enhancement. Both on-premises and SaaS versions are available.

https://www.otsuka-shokai.co.jp/erpnavi/smile/smilev/

▼ Customer Reviews

https://www.itreview.jp/products/smile-v/reviews

【Inquiries regarding this release】

Industry SI Promotion Department, Otsuka Shokai Co., Ltd.

Company Website: https://www.otsuka-shokai.co.jp/

Operated Media: https://www.otsuka-shokai.co.jp/erpnavi/

E-mail: smile-itreview@otsuka-shokai.co.jp