'Double Data Entry' Persists Despite DX: 56% of Workers Experience It

ORO Co., Ltd. (Headquarters: Meguro-ku, Tokyo; Representative Director and President: Atsushi Kawata; hereinafter 'ORO') conducted the 'Workstyle Awareness Survey 2026 "Double Entry" - Business Reality in the DX Era' targeting 433 administrative company workers nationwide.

The results of this survey revealed that, despite the progress in digitalization and SaaS implementation, more than half of the workers experience 'double data entry.' This is not merely an issue of workload; it reflects a reality where business environments are operating under partial optimization, such as a lack of integration among multiple systems and siloed management by department. The findings suggest that even when DX is promoted, if the entire business process is not connected, the frontline will continue to be forced to enter the same information multiple times.

■ Summary of Results

- 56.6% experience 'double data entry.' A reality not resolved by advancing DX.

- The biggest factor preventing the elimination of 'double data entry' is 'fragmentation of systems and operations.'

- 'Double data entry' remains even after SaaS implementation. Partially optimized DX may be creating new inefficiencies.

- The #1 task with the most 'double data entry' is 'Expense Settlement.'

■ Survey Overview

Survey Name: Workstyle Awareness Survey 2026 'Double Entry' - Business Reality in the DX Era
Target: 433 administrative workers nationwide
Survey Method: Internet survey
Survey Period: March 18 to March 25, 2026

* 'Double data entry' in this survey refers to the task of re-entering or transcribing the same content (e.g., amounts, numerical values, project information, etc.) into multiple systems, Excel, paper, etc.
* Due to rounding to the first decimal place, the composition ratios may not total exactly 100%.
* When utilizing this survey, please include the following credit:
'According to a survey conducted by ORO Co., Ltd., provider of the Cloud ERP "ZAC"...'
* Q2 and Q3 target the 245 respondents who answered 'Yes' to experiencing double data entry in Q1.

■ Detailed Data

Q1. Does 'double data entry' occur in your workplace?
- Frequently: 13.6%
- Occasionally: 43.0%
- Rarely: 23.3%
- Not at all: 20.1%
-> Yes (Total): 56.6% / No (Total): 43.4%

- 56.6% experience 'double data entry.' A reality not resolved by advancing DX
It became clear that even in the current era of advancing digitalization, double data entry occurs on a daily basis in many companies. Given that over half answered 'Yes,' it can be inferred that double data entry is not an isolated problem in specific tasks or a temporary operational issue, but a common operational inefficiency remaining across many workplaces.

Q2. Please select the reason you feel is closest to why double data entry is not resolved.
- There are multiple systems, and they are not linked: 23.7%
- Management methods differ by department: 18.0%
- SaaS is implemented, but Excel is also used: 15.9%
- Paper or handwritten tasks remain: 15.5%
- Business workflows are not organized: 11.4%
- Submission in Excel is required by superiors or company rules: 9.0%

- The biggest factor preventing the elimination of 'double data entry' is 'fragmentation of systems and operations'
From these results, it is evident that the 'proliferation of tools' and 'departmental silos' create situations where the same information must be entered multiple times. In particular, the most frequent answer being 'There are multiple systems, and they are not linked' indicates that the main cause of double data entry is not a lack of individual effort, but problems with system connectivity and business design.

- 'Double data entry' remains even after SaaS implementation. Partially optimized DX may be creating new inefficiencies.
The percentage of respondents who answered 'SaaS is implemented, but Excel is also used' was 15.9%.
Even if digitalization is promoted, double data entry will not be resolved if system integration and business design are insufficient. This suggests the possibility that 'partially optimized DX,' which stops at the implementation of standalone tools, is creating new inefficiencies.

Q3. Please select all tasks where double data entry occurs.
- Expense settlement: 32.7%
- Invoice / Sales processing: 28.2%
- Budget vs. Actual management / Meeting document creation: 26.1%
- Man-hour / Project management: 23.2%
- Sales pipeline management / Negotiation history / Quotation: 20.8%
- Time and attendance management: 20.4%
- Approval / Workflow: 13.9%
- Purchasing / Ordering / Inventory management: 12.2%
- Don't know: 9.0%
- Other: 1.6%

- The #1 task with the most 'double data entry' is 'Expense Settlement'
It became clear that double data entry is occurring across the entire back office, not just in specific tasks.

[General Comment by Atsushi Yoshii, Marketing Group Leader, Cloud Solutions Division, ORO Co., Ltd.]
From this survey, as DX advances...