Highly Satisfying 'Internet Connection' Ranking: [Rakuten Hikari] Wins Triple Crown, Ranked 1st Overall in 'Wide-Area Enterprise', 'Kanto', and 'Koshinetsu/Hokuriku' (Oricon Customer Satisfaction® Survey)

'Internet Connection' Image (AC Material) Oricon Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Naoya Sato; Abbreviation: Oricon) announced the results of the 'Internet Connection' customer satisfaction survey conducted by its group company, oricon ME Inc., from a third-party perspective targeting actual service users. The results were published on the official 'Oricon Customer Satisfaction®' website at 14:00 on Monday, June 1, 2026. The ranking results are as follows. ≪TOPICS≫ 'Internet Connection' 6th announcement since 2021 ■ [Rakuten Hikari] achieved a triple crown, ranking 1st overall in 'Wide-Area Enterprise', 'Kanto', and 'Koshinetsu/Hokuriku'. ■ [au Hikari] achieved a double crown, ranking 1st overall in 'Hokkaido' and 'Tohoku'. ■ 'Tokai': [CCNet] ranked 1st overall for the 3rd consecutive year. ■ 'Kinki': [eo Hikari (Optage)] ranked 1st overall for the 6th consecutive year since the survey began. ■ 'Chugoku/Shikoku': [Pikara Hikari (STNet)] ranked 1st overall for the 6th consecutive year since the survey began. ■ 'Kyushu/Okinawa': [Docomo Hikari] ranked 1st overall for the 3rd consecutive year / [J:COM NET], ranked 4th overall, took 1st place in 'Customer Support' for the first time. The 'Internet Connection' ranking surveyed users aged 18 to 84 nationwide who have newly subscribed to an optical fiber/CATV connection service (including contract changes from other companies) within the past 5 years and have been using it continuously for at least 3 months. Since many internet connection services are specialized by region, rankings are announced for 8 different regions. In addition, a 'Wide-Area Enterprise' ranking is also announced for companies operating in 4 or more of the 8 regions, or in 2 or more of the 3 major regions (Kanto/Tokai/Kinki). ■ Overall ■ By Evaluation Item (6 items in total): 'Subscription/Activation Procedure', 'Communication Speed/Stability', 'Pricing Plan', 'Cost Performance', 'Customer Support', 'Ancillary Services' ■ By Category: 'By Family Structure', 'By Housing Type', 'By Plan' ■ 'Wide-Area Enterprise': [Rakuten Hikari] wins 1st overall for the first time In the 'Wide-Area Enterprise' ranking, [Rakuten Hikari] won 1st place overall for the first time. In the evaluation item rankings, it ranked 1st in 5 out of 6 items: 'Subscription/Activation Procedure', 'Pricing Plan', 'Cost Performance', 'Customer Support', and 'Ancillary Services'. Notably, it has ranked 1st in 'Pricing Plan' for 6 consecutive years since the survey began. Users commented, 'The price has become cheaper' and 'It is a good deal with a set usage', indicating that high satisfaction with pricing led to the positive evaluation. It also ranked 1st overall in the 'Kanto' and 'Koshinetsu/Hokuriku' areas, achieving a triple crown. [Docomo Hikari], ranked 2nd overall, won 1st place in the 'Ancillary Services' evaluation item for the 6th consecutive year since the survey began. 'Internet Connection Wide-Area Enterprise' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Hokkaido': [au Hikari] wins 1st overall for the 2nd time in 5 years In the 'Hokkaido' ranking, [au Hikari] moved up from 3rd place overall last time to win 1st place overall for the 2nd time in 5 years. In the evaluation item rankings, it ranked 1st in 4 out of 6 items: 'Subscription/Activation Procedure', 'Communication Speed/Stability', 'Customer Support', and 'Ancillary Services'. It also ranked 1st overall in the 'Tohoku' area, achieving a double crown. Many users highly evaluated the stability of the speed, with comments such as 'The communication speed is fast and comfortable to use' and 'It is easy to connect'. In addition, [NURO Hikari], ranked 2nd overall, won 1st place in 'Pricing Plan' and 'Cost Performance' for the 2nd consecutive year. 'Internet Connection Hokkaido' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Tohoku': [au Hikari] wins 1st overall for the first time In the 'Tohoku' ranking, [au Hikari] won 1st place overall for the first time. In the evaluation item rankings, it ranked 1st in 4 out of 6 items: 'Subscription/Activation Procedure', 'Communication Speed/Stability', 'Customer Support', and 'Ancillary Services', and won 1st place in 'Communication Speed/Stability' for the 5th consecutive year. Users commented, 'The speed is fast' and 'The connection is stable'. Also, [Docomo Hikari], ranked 2nd overall, won 1st place in 'Subscription/Activation Procedure' for the 5th consecutive year. 'Internet Connection Tohoku' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Kanto': [Rakuten Hikari] wins 1st overall for the 2nd consecutive year In the 'Kanto' ranking, [Rakuten Hikari] won 1st place overall for the 2nd consecutive year. In the evaluation item rankings, it ranked 1st in 5 out of 6 items: 'Subscription/Activation Procedure', 'Pricing Plan', 'Cost Performance', 'Customer Support', and 'Ancillary Services'. It ranked 1st in 'Pricing Plan' for the 5th consecutive year, with a notable score difference of 2.0 points from the 2nd place. [NURO Hikari], ranked 2nd overall, won 1st place in 'Communication Speed/Stability' for the 6th consecutive year since 2021. Many users commented, 'It is stable without any interruptions' and 'It is just fast'. Also, [GMO TokuToku BB Hikari] was selected as a highly rated company for the first time. 'Internet Connection Kanto' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Koshinetsu/Hokuriku': [Rakuten Hikari] wins 1st overall for the first time In the 'Koshinetsu/Hokuriku' ranking, [Rakuten Hikari] won 1st place overall for the first time since the survey began. In the evaluation item rankings, it ranked 1st in 3 out of 6 items: 'Subscription/Activation Procedure', 'Pricing Plan', and 'Cost Performance'. It won 1st place in 'Pricing Plan' and 'Cost Performance' for the 4th consecutive year, and many users expressed satisfaction with the pricing and services, commenting, 'Fixed costs were reduced' and 'It is easy to accumulate points'. [Docomo Hikari] ranked 2nd overall. It won 1st place in 2 items, 'Communication Speed/Stability' and 'Ancillary Services', for the 2nd consecutive year, and 1st place in 'Customer Support' for the 3rd consecutive year. Also, [Commufa Hikari (Chubu Telecommunications)], ranked 3rd overall, won 1st place in 'Ancillary Services' for the first time since the survey began. Furthermore, [NCT Hikari] was selected as a highly rated company for the first time. *Highly rated company = A company with responses from more than half of the required number of people and an overall score of 60.0 or higher. 'Internet Connection Koshinetsu/Hokuriku' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Tokai': [CCNet] wins 1st overall for the 3rd consecutive year In the 'Tokai' ranking, [CCNet] of the Chubu Electric Power Group won 1st place overall for the 3rd consecutive year following last year. In the evaluation item rankings, it ranked 1st in 3 out of 6 items: 'Subscription/Activation Procedure', 'Customer Support', and 'Ancillary Services'. Users expressed satisfaction with the support, commenting, 'The response is fast' and 'Even when trouble occurred, it was resolved over the phone'. Also, [Rakuten Hikari] moved up from 4th place last year to rank 2nd overall, winning 1st place in 'Pricing Plan' for the 4th consecutive year. It won 1st place in 'Cost Performance' for the first time. Following that, [Commufa Hikari (Chubu Telecommunications)] ranked 3rd overall. It won 1st place in 'Communication Speed/Stability' for the 3rd consecutive year. 'Internet Connection Tokai' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Kinki': [eo Hikari (Optage)] wins 1st overall for the 6th consecutive year In the 'Kinki' ranking, [eo Hikari (Optage)] of the Kansai Electric Power Group won 1st place overall for the 6th consecutive year since the survey began. In addition, it won 1st place for the 2nd consecutive year in all evaluation item and category rankings. This result is the first time in history since the 'Internet Connection' ranking survey began in 2021 that a company ranked 1st overall has also ranked 1st in all evaluation items and categories for 2 consecutive years, including regions other than 'Kinki'. Many users highly evaluated the communication stability, services, and pricing, commenting, 'I can use it with peace of mind' and 'It is stable, and I am satisfied with the price and services'. 'Internet Connection Kinki' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Chugoku/Shikoku': [Pikara Hikari (STNet)] wins 1st overall for the 6th consecutive year In the 'Chugoku/Shikoku' ranking, [Pikara Hikari (STNet)] won 1st place overall for the 6th consecutive year since the survey began. In the evaluation item rankings, it ranked 1st in 3 out of 6 items: 'Communication Speed/Stability', 'Cost Performance', and 'Ancillary Services'. Many users commented, 'The communication is stable' and 'There is a set discount'. [Rakuten Hikari], ranked 2nd overall, won 1st place in 'Subscription/Activation Procedure', 'Pricing Plan', and 'Customer Support'. It also ranked 1st in the 'Detached House' category by housing type. *Awarded as the 'Chugoku/Shikoku' ranking in 2026 and 2021 / Awarded as the 'Shikoku' ranking from 2022 to 2025. 'Internet Connection Chugoku/Shikoku' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ 'Kyushu/Okinawa': [Docomo Hikari] wins 1st overall for the 3rd consecutive year In the 'Kyushu/Okinawa' ranking, [Docomo Hikari] won 1st place overall for the 3rd consecutive year. In the evaluation item rankings, it ranked 1st in 5 out of 6 items: 'Subscription/Activation Procedure', 'Communication Speed/Stability', 'Pricing Plan', 'Cost Performance', and 'Ancillary Services'. Users commented, 'The stable communication quality is good' and 'I can accumulate points by paying the fee'. Also, [J:COM NET], ranked 4th overall, moved up from 6th place last year to win 1st place in 'Customer Support' for the first time. Many positive comments were seen from users, such as 'The polite response was easy to understand' and 'They explained things kindly and in an easy-to-understand manner'. 'Internet Connection Kyushu/Okinawa' Overall Ranking (2026 Oricon Customer Satisfaction® Survey) ■ By Plan '10G' Category [Docomo Hikari] won the most 1st places in 5 regions, while Tokai's [Commufa Hikari] and Kinki's [eo Hikari] won 1st place for the 2nd consecutive year. Among users of 10 Gigabit services, the percentage of those 'using a 10 Gigabit plan' is 41.4%. With the expansion of usage scenes such as video streaming, online gaming, and telework, the need for high-speed, large-capacity communication is increasing. In the '10G' category by plan, which has been announced since last year, [Docomo Hikari] won 1st place in 5 regions: 'Wide-Area Enterprise', 'Hokkaido', 'Tohoku', 'Kanto', 'Koshinetsu/Hokuriku', and 'Kyushu/Okinawa'. In 'Tokai', [Commufa Hikari (Chubu Telecommunications)] and in 'Kinki', [eo Hikari (Optage)] both won 1st place for the 2nd consecutive year. In addition, in a survey conducted among 5,602 users of 23 companies providing 10 Gigabit (Gbps) plans, 41.4% answered that they are 'using a 10 Gigabit plan'. Users of the 10 Gigabit plan expressed satisfaction with the high-speed and stable communication, commenting, 'The speed is fast and stress-free' and 'The connection is easy to establish'. <> 2026 Oricon Customer Satisfaction® Survey Internet Connection ■ Announcement Date: 2026/06/01 ■ Survey Method: Internet Survey ■ Survey Entity: oricon ME Inc. ■ Number of Samples / Required Number of People / Number of Surveyed Companies (Services) ■ Survey Period: 2026/01/22 - 2026/02/09, 2025/01/30 - 2025/02/10, 2024/01/24 - 2024/02/19 ■ Survey Targets: Gender: Unspecified Age: 18-84 years old Region: Nationwide Conditions: Targeting those who meet the following conditions: 1) Those who have newly subscribed to an optical fiber/CATV connection service (including contract changes from other companies) within the past 5 years. 2) Those who use the internet at home via an optical fiber/CATV connection. 3) Those who have been using it continuously for at least 3 months. 4) Those who were involved in selecting the company. 5) Those who are aware of the fees. However, those who have a bulk contract in an apartment building are excluded. ■ Definition: Internet connections that meet all of the following conditions: 1) Among the internet connection services provided by optical fiber/CATV operators, it corresponds to optical fiber/CATV connections for individuals. 2) Falls under either a or b: a) Operating in 4 or more of the 8 regional divisions: Hokkaido / Tohoku / Kanto / Koshinetsu/Hokuriku / Tokai / Kinki / Chugoku/Shikoku / Kyushu/Okinawa. b) Operating in 2 or more of the 3 major regions: Kanto / Tokai / Kinki. Among the internet connection services provided by optical fiber/CATV operators, services corresponding to optical fiber/CATV connections for individuals in the Hokkaido / Tohoku / Kanto / Koshinetsu/Hokuriku / Tokai / Kinki / Chugoku/Shikoku / Kyushu/Okinawa areas. ▶URL: https://life.oricon.co.jp/rank_internet/ When quoting the contents of this press release, please note the following points: - Indication of the source: Please state that it is a survey by 'Oricon' or 'Oricon Customer Satisfaction®'. - Indication of related links: When introducing it on the Web, please set a link to the corresponding ranking page within 'Oricon Customer Satisfaction®'. This article regarding the Oricon Customer Satisfaction® survey is material for press use. Please refrain from using the published data and rankings for purposes other than reporting.