2026 Oricon Customer Satisfaction® Survey! First Announcement! High Satisfaction 'Relaxation Salon' Ranking: Raffine Takes Overall No. 1 (Oricon Customer Satisfaction® Survey)

Relaxation Salon Image (Photo by Photo AC) Oricon Inc. (Headquarters: Minato-ku, Tokyo; Representative Director and President: Hitoshi Koike; abbreviation: Oricon), through its group company Oricon ME Inc., announced the results of its customer satisfaction survey for "Relaxation Salons," conducted independently on actual service users, on April 1, 2026 (Wednesday) at 2:00 PM on the official Oricon Customer Satisfaction® website. The rankings are as follows. "Relaxation Salon" Overall Ranking (2026 Oricon Customer Satisfaction® Survey) TOPICS - **[Raffine] Takes Overall No. 1** - Ranks 1st in "Salon Atmosphere/Cleanliness" and "Treatment Effectiveness" categories, with a 2.5pt difference from 2nd place. - Ranks 1st across all age groups from 40s to 60s and older. - **[Re.Ra.Ku] Takes Overall No. 2** - Ranks 1st in "Ease of Use." - **By Gender, "Male" Sees [asian relaxation Villa] Take No. 1** - Secures 1st place with a 3.0pt difference from 2nd place. "Relaxation Salon" Ranking by Evaluation Item (2026 Oricon Customer Satisfaction® Survey) - Ranking Structure - - Overall - By Evaluation Item (Total 8 items): "Website/App Usability," "Ease of Use," "Treatment Menu," "Salon Atmosphere/Cleanliness," "Therapist Service," "Therapist Skills," "Treatment Effectiveness," "Cost Performance." - By Category: "By Gender," "By Age Group." ## "Relaxation Salons" This is the first-ever satisfaction survey for "Relaxation Salons." It targeted 1,973 men and women nationwide, aged 18 to 84 (excluding high school students), who had used a domestic relaxation salon within the past two years. ### ■ [Raffine] Takes Overall No. 1, Securing 1st Place Across All Age Groups from 40s to 60s and Older In this survey, **[Raffine] secured the overall No. 1 position.** By evaluation item, it ranked 1st in 7 out of 8 items: "Website/App Usability," "Treatment Menu," "Salon Atmosphere/Cleanliness," "Therapist Service," "Therapist Skills," "Treatment Effectiveness," and "Cost Performance." Notably, in "Salon Atmosphere/Cleanliness" and "Treatment Effectiveness," it ranked 1st with a difference of **+2.5pt** from 2nd place. Furthermore, it ranked 1st across all age groups: "40s," "50s," and "60s and older." ~ User Reviews for [Raffine] ~ - "Blood flow became smooth to the extremities, fatigue disappeared, and my body felt lighter (Female, 60s+)." - "I can feel the effects as my body feels lighter when I leave the salon (Female, 40s)." - "The location is good, making it easy to visit, and treatments can be tailored to my condition (Female, 60s+)." **[Re.Ra.Ku]** ranked 2nd overall. By evaluation item, it secured **1st place in "Ease of Use."** ~ User Reviews for [Re.Ra.Ku] ~ - "They conduct pre-counseling and communication, allowing for treatments tailored to my condition that day (Male, 40s)." - "The technique is excellent, and they listen attentively to my concerns. The menu is also extensive, making it easy to adjust to seasonal conditions, which is also appealing (Male, 20s)." Following, **[Temomin]** ranked 3rd overall. By evaluation item, it secured 2nd place in "Treatment Menu" and "Treatment Effectiveness." ~ User Reviews for [Temomin] ~ - "It's easy to access as it's located in a terminal station, and many of the therapists are experienced and reliable (Male, 60s+)." - "Above all, the quality of staff, including their treatment technique and hospitality, is very high (Male, 60s+)." ### ### ■ For "Males," [asian relaxation Villa] Takes 1st Place; For "Females," [Queensway] Takes 1st Place Among males, the highly-rated company* **[asian relaxation Villa]** secured 1st place with a **+3.0pt** difference from 2nd place. Among females, the highly-rated company **[Queensway]** secured 1st place (*Highly-rated company: a company with responses from more than half of the specified number of people and an overall score of 60.0 points or higher). ~ User Reviews for [asian relaxation Villa] ~ - "They propose treatments suited to my condition at the time, and I am highly satisfied (Male, 50s)." - "I have a rough idea of my problem areas, but receiving treatment helps me confirm other potential issues and be mindful of my lifestyle habits (Male, 60s+)." ~ User Reviews for [Queensway] ~ - "The atmosphere, as well as the therapists' service and skill, are wonderful (Female, 40s)." - "The location is convenient for stopping by while shopping, and there are many detailed reservation slots, making it easy to book (Female, 40s)." "Relaxation Salon" Ranking by Category (2026 Oricon Customer Satisfaction® Survey) - Survey Overview - - Ranking Announcement Date: 2026/04/01 - Survey Organizer: Oricon ME Inc. - Survey Method: Internet Survey - Survey Period: 2025/12/24～2026/01/13 - 2026 Oricon Customer Satisfaction® Survey: Relaxation Salons - Sample Size: 1,973 people - Minimum Required Respondents: 100 people or more - Number of Surveyed Companies (Services): 22 - Definition: Relaxation salons that meet all the following conditions: 1) Provide treatments using manual techniques to relax the mind and body. 2) Treatments are performed by therapists. 3) Fall into either a or b: a) Operate in 4 or more of the 8 regional divisions: Hokkaido/Tohoku/Kanto/Koshinetsu-Hokuriku/Tokai/Kinki/Chugoku-Shikoku/Kyushu-Okinawa. b) Operate in 2 or more of the 3 major regions: Kanto/Tokai/Kinki. However, the following cases are excluded from the ranking: 1) Primarily focus on anma massage, acupuncture, moxibustion, esthetics, spas, etc. 2) Regarding store distribution and response data in the past year, cases that meet either of the following are excluded: ① 90% or more are concentrated in regions other than Kanto. ② 90% or more are concentrated in Kanto, and the prefectures where stores exist are limited to 4 or fewer among the 7 prefectures of Saitama, Chiba, Tokyo, Kanagawa, Aichi, Osaka, and Hyogo. - Survey Target Respondents Gender: Not specified Age: 18-84 years old (excluding high school students) Region: Nationwide Conditions: Individuals meeting all the following conditions: 1) Used a domestic relaxation salon within the past 2 years. 2) Aware of the payment amount for the service. 3) Received treatment for healing/relaxation purposes. URL: https://life.oricon.co.jp/rank-relaxation-salon/