[Okinawa/Kouri Island] Analysis of 95 Guest Reviews for One Suite THE TERRACE

One Suite LLC (Headquarters: Nakijin Village, Okinawa; Representative: Shiro Kaizuka), which operates 'One Suite THE TERRACE' on Kouri Island in the northern part of Okinawa main island, has analyzed 95 guest reviews aggregated on the hotel review analysis platform 'TrustYou' (analysis period: April 2025 to March 2026) and released the results. TrustYou is a hotel review analysis platform that aggregates and analyzes reviews from booking sites and review sites worldwide, such as Google, Expedia, Rakuten Travel, and Jalan. In Okinawa's resort hotels, facility values such as ocean views and private pools often attract attention. However, this analysis revealed that 'service' was the biggest contributor to guest satisfaction, with many positive evaluations regarding the warm and friendly hospitality provided by the staff. The most highly rated aspect by guests was 'staff hospitality.' In the TrustYou analysis, 'service' was extracted as the primary factor influencing overall facility satisfaction. Reviews included comments such as, 'Every staff member was very kind,' 'It was the best inn I've ever stayed at, including the staff's service,' and 'All the staff were wonderful.' It is also evident that the service itself leaves a strong impression, with some reviews even mentioning staff by name. Service-related ratings were 96 points for service and 100 points for friendliness. The hotel has gained high support for family trips, achieving a 100-point rating for family-friendly hotels on TrustYou. Reviews included comments like, 'I definitely recommend this hotel for those with children,' 'The kids were happy with the many pool floats,' and 'I was helped by the thoughtful amenities like bed guards, diaper bags, and bath toys.' In addition to private pools and spacious villa spaces, the environment where families with small children can stay with peace of mind is highly valued. The villa is also chosen for anniversaries and honeymoons, with many stays confirmed for special occasions such as birthday trips, honeymoons, and post-proposal stays. Guests commented, 'When I mentioned we were on our honeymoon, they surprised us with a celebration,' 'Staying here after my proposal made it an even better memory,' and 'I was moved by the towel cake, handwritten card, and dessert plate.' It is clear that the staff's heartfelt performances and surprise responses lead to memorable stay experiences. The 'time spent in the room,' unique to villas, is highly rated, with many comments regarding the guest rooms, views, and private space. Guests said, 'The room and view were beautiful, quiet, and the best space,' 'I was able to forget my daily life and spend a relaxing time,' and 'The room was also very spacious.' It is believed that villa-type guest rooms equipped with private pools, kitchens, and washer-dryers contribute to higher satisfaction for stay styles that involve spending long hours at the hotel. The dining experience is also highly rated, with the ranking of items praised by guests being: 1st: Meals (99 reviews), 2nd: Guest Rooms (98 reviews), 3rd: Service (95 reviews). Reviews included, 'The French toast was very delicious,' 'The children were happy with the pancakes for kids,' and 'BBQ while looking at the Kouri Bridge was a very luxurious time.' Private dining experiences unique to villas, such as breakfast and BBQ enjoyed in the guest room, also lead to high satisfaction. Regarding issues and improvement efforts identified from reviews, the hotel is implementing measures such as pest control to coexist with the natural environment, improving facility convenience, enhancing breakfast appeal, and strengthening safety measures. Many guests expressed a desire to return, and the hotel believes that providing an experience that makes guests feel they want to come back is one of the features of One Suite THE TERRACE. As the importance of reviews in hotel selection increases in recent years, the hotel is utilizing review analysis not just for reputation checking, but as 'business data for service improvement.'