OM Network Co., Ltd. has revamped its emergency response system for night and weekend system failures. By integrating 'SmartPBX' cloud phone services with 050 IP numbers and NTT's 'Voice Warp,' the company established a 7-member rotation team. This transition from individual dependency to a standardized team-based approach improves response efficiency, ensures knowledge sharing, and enhances work-life balance for engineers.

FACT BOX

  • Source: PR TIMES
  • Category: 其他
  • Products / services: SmartPBX