o9 Solutions Announces Fiscal Year 2025 Business Highlights and New Operating Model 'APEX Model'

o9 Solutions (Headquarters: Dallas, Texas, USA; CEO: Chakri Gottemukkala), a provider of supply chain planning platforms, announced its business highlights for fiscal year 2025.

Fiscal year 2025 saw the acquisition of new customers, over 130 go-lives, and 28 consecutive quarters of ARR (Annual Recurring Revenue) growth. These achievements underscore the growing demand for faster, learning-based decision-making in the VUCA era.

Last year, the company also announced the 'APEX Model', an operating model designed to address the new normal of increasing uncertainty and complexity. This model leverages agentic AI to evolve end-to-end decision-making capabilities in all aspects, designed to quickly identify and resolve value leakage throughout the value chain.

The APEX model is a set of capabilities that enable Agile, Adaptive, and Autonomous Planning and Execution, directly linking strategy to growth and revenue enhancement, and enabling consistent quarterly results. By adopting this model, which is predicated on human-AI collaboration, enterprise companies can achieve the following:

• Detailed and rapid detection of risks and opportunities across the entire value chain

• Analysis of demand forecasts and formulation of improvement scenarios

• Learning from discrepancies between plans and actuals

• Continuous improvement of data, policies, and playbooks with each cycle

• Gradual automation of well-managed decision-making and workflows

Our supply chain planning platform, 'o9 Digital Brain', serves as the technological foundation for this APEX model. The core technology that made this possible is a new EKG (Enterprise Knowledge Graph) leveraging neuro-symbolic AI. This technology merges the strengths of neural AI, which Large Language Models (LLMs) excel at, with traditional EKG (symbolic AI), which has a proven track record in solving large-scale decision-making for large enterprises.

The APEX model shifts the authority for situation detection, analysis, and decision-making to the front lines, reducing hierarchies between the front lines and management, and eliminating delays and friction between departments. By embedding learning processes into daily decision-making workflows, organizations can expect continuous improvement beyond regular planning cycles.

The APEX model enables companies to plan, execute, learn, and improve more quickly as one team based on a single plan, strengthening collaboration across the entire value chain and fostering new levels of value creation.

Chakri Gottemukkala, CEO and Co-founder of o9 Solutions, stated: "When LLMs emerged, we identified their strengths and weaknesses in enterprise decision-making. Rooted in AI, we focused on integrating LLMs with EKG to solve the extremely challenging problem of maximizing operational value. Our groundbreaking neuro-symbolic AI technology, which underpins the APEX model, enables companies to accelerate cross-functional improvements through systematic learning via post-mortem analysis. This allows them to acquire capabilities to respond immediately to changing market conditions and continuously advance their operations. Indeed, many customers are convinced that APEX will be a strategic differentiator for their businesses in the coming years."

Key highlights for fiscal year 2025 are as follows:

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◆ Record Number of Go-Lives ◆

We successfully completed over 130 go-lives, including IBP (Integrated Business Planning), demand and supply planning, master planning, procurement analytics, and advanced retail workflows. This achievement demonstrates the flexibility of the o9 platform and the team's ability to complete large-scale deployments in multi-domain and global environments, helping customers bridge the gap between plans and outcomes. In Q4 2025, we acquired new customers across a wide range of industries, including retail, apparel, supplier manufacturing, automotive, industrial equipment, and capital goods, and also implemented new solutions for existing customers in the telecommunications and consumer goods sectors. We saw particularly strong momentum in the retail and consumer industries in the US.

◆ AI Utilization and Post-Mortem Analysis in Production Environments ◆

Multiple AI pilot projects were moved into production environments, expanding the scope of AI agent utilization in planning and execution processes. We also enhanced our Performance Post-Mortem Analysis (PGA) capabilities, which analyze plans and actuals, identify root causes of value leakage, and prioritize transformations based on impact. By using decision outcomes for learning, APEX enhances adaptability and enables prioritized improvements in areas where value leakage occurs.

◆ Customer Recognition ◆

In October 2025, o9 Solutions was the only company recognized as a 'Customers’ Choice' in the '2025 Gartner® Peer Insights™ Voice of the Customer for Supply Chain Planning Solutions' report. Among the 16 vendors included in the report, we were the only company to score above the market average in both overall rating and user interest and adoption. We believe this recognition reflects our customer experience in real-world operations and underscores our commitment to execution, user adoption, and value creation.

◆ Analyst Recognition ◆

o9 Solutions was recognized as one of the Leaders in two categories of the 2026 Gartner Magic Quadrant: 'Supply Chain Planning: Assemble-to-Order Manufacturing' and 'Supply Chain Planning: Process Manufacturing'. We were also named a Niche Player in the newly established 'Decision Intelligence Platforms' category. In 2025, we were cited in 36 independent analyst reports across areas such as supply chain, retail, and AI, demonstrating third-party recognition of our platform's strengths and market presence.

◆ o9 aim10x and Connect Events Held ◆

Our largest online event, 'aim10x digital 2025', attracted over 6,700 registrations worldwide. Additionally, our in-person 'aim10x Summit' and 'o9 Connect' events held in Europe, Asia, and the US saw a total of over 3,200 participants and 190 speakers from various industries.

◆ Social Impact ◆

In 2025, o9 Solutions was awarded a Platinum Medal by EcoVadis, a sustainability rating agency, ranking us in the top 1 percent of assessed companies. Furthermore, donations and matching gifts from the company and its employees exceeded $249,000, supporting over 180 children through the 'Make a Difference' partnership, and engaging in over 3,200 hours of volunteer activities worldwide.

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*This press release is an abridged translation of a press release announced in the United States in March 2026. The English version takes precedence in terms of content and interpretation.

For more details on o9 Digital Brain, please visit here, and for a list of useful content, please see here.

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About o9 Solutions

Headquartered in Dallas, USA, o9 Solutions provides the next-generation AI-powered supply chain planning platform 'o9 Digital Brain'. Adopted by leading companies in various industries, o9 Digital Brain strongly supports corporate DX through solutions such as demand forecasting, supply planning, and integrated business planning.

For more information, please visit our website: https://o9solutions.com/ja/

About o9 Solutions Japan K.K.

Company Name: o9 Solutions Japan K.K.

Established: April 2018

Representatives: Igor Rikalo (President & COO of o9 Solutions, Inc. and Representative Director of o9 Solutions Japan K.K.)

Brad Palm (Representative Director and Country Manager)

Location: Shinagawa Season Terrace 12F, 1-2-70 Konan, Minato-ku, Tokyo

Headquarters: Dallas, Texas, USA