NTT TechnoCross Integrates AI Voicebot with Operator Support Solution in 'CTBASE®' Series
NTT TechnoCross will launch a new integration feature for its 'CTBASE®' call center solution on May 27, 2026, linking its AI voicebot with operator support solutions to enable seamless information transfer.
📋 Article Processing Timeline
- 📰 Published: May 22, 2026 at 20:00
- 🔍 Collected: May 22, 2026 at 11:31
- 🤖 AI Analyzed: May 22, 2026 at 12:26 (54 min after Collected)
NTT TechnoCross Corporation announced that starting May 27, 2026, it will offer a new feature for its 'CTBASE®' call center solution series. This feature integrates the AI voicebot 'CTBASE/SmartCommunicator' with the operator support solution 'ForeSight Voice Mining®,' enabling seamless information transfer when switching from AI automated responses to human operators.
The 'CTBASE' series is an integrated solution that supports call center operations and management by providing voice infrastructure, AI-based support, and analysis of interaction data.
In recent years, the call center industry has been increasingly adopting voicebots for automated responses to address labor shortages and improve efficiency. However, for complex inquiries or cases requiring additional verification, voicebots alone cannot complete the request. Insufficient handover information previously required customers to repeat basic information, creating a significant challenge.
By integrating 'CTBASE/SmartCommunicator' with 'ForeSight Voice Mining,' the interaction history and summary handled by the voicebot are passed to the operator, ensuring a smooth and continuous response flow.
This reduces the burden on operators by simplifying the grasp of interaction details while enabling customers to convey their purpose without explaining the same details multiple times.
Features of the integration:
(1) Automatic display of handover information: When inquiries not completed by the voicebot are handed over, the system automatically displays the content and summary of the voicebot interaction on the operator's screen. Along with basic information like name and phone number, operators can start the conversation after grasping the customer's situation, preventing repeated questions.
(2) Reference to業務 manuals and knowledge: Related manuals and FAQs are displayed on the operator screen based on the interaction content, enabling support even for difficult inquiries.
Future outlook:
Moving forward, the company will further promote integration between CRM and AI voicebots in the 'CTBASE' series. This aims to create an environment where past interactions can be centrally managed in the CRM, allowing operators to understand customer context more accurately upon repeat inquiries.
Pricing:
Please inquire for detailed pricing plans and implementation support.
About the 'CTBASE' series:
Provided since 1999, the series includes IVR, CRM, and AI voicebot solutions needed for call center operations.
About 'CTBASE/SmartCommunicator':
An AI voicebot that automatically answers based on customer content, utilized across financial, telecommunications, and energy sectors.
About 'ForeSight Voice Mining':
An AI solution for call centers utilizing NTT's proprietary speech recognition and language analysis technologies to improve interaction quality and CX.
The 'CTBASE' series is an integrated solution that supports call center operations and management by providing voice infrastructure, AI-based support, and analysis of interaction data.
In recent years, the call center industry has been increasingly adopting voicebots for automated responses to address labor shortages and improve efficiency. However, for complex inquiries or cases requiring additional verification, voicebots alone cannot complete the request. Insufficient handover information previously required customers to repeat basic information, creating a significant challenge.
By integrating 'CTBASE/SmartCommunicator' with 'ForeSight Voice Mining,' the interaction history and summary handled by the voicebot are passed to the operator, ensuring a smooth and continuous response flow.
This reduces the burden on operators by simplifying the grasp of interaction details while enabling customers to convey their purpose without explaining the same details multiple times.
Features of the integration:
(1) Automatic display of handover information: When inquiries not completed by the voicebot are handed over, the system automatically displays the content and summary of the voicebot interaction on the operator's screen. Along with basic information like name and phone number, operators can start the conversation after grasping the customer's situation, preventing repeated questions.
(2) Reference to業務 manuals and knowledge: Related manuals and FAQs are displayed on the operator screen based on the interaction content, enabling support even for difficult inquiries.
Future outlook:
Moving forward, the company will further promote integration between CRM and AI voicebots in the 'CTBASE' series. This aims to create an environment where past interactions can be centrally managed in the CRM, allowing operators to understand customer context more accurately upon repeat inquiries.
Pricing:
Please inquire for detailed pricing plans and implementation support.
About the 'CTBASE' series:
Provided since 1999, the series includes IVR, CRM, and AI voicebot solutions needed for call center operations.
About 'CTBASE/SmartCommunicator':
An AI voicebot that automatically answers based on customer content, utilized across financial, telecommunications, and energy sectors.
About 'ForeSight Voice Mining':
An AI solution for call centers utilizing NTT's proprietary speech recognition and language analysis technologies to improve interaction quality and CX.
FAQ
What new feature will NTT TechnoCross add to the CTBASE® series on May 27, 2026?
NTT TechnoCross will integrate an AI voicebot with operator support in the CTBASE® series on May 27, 2026.
Which company is launching an AI voicebot integration for the CTBASE® call center solution?
NTT TechnoCross is launching the AI voicebot integration for the CTBASE® call center solution.
How does the AI voicebot in CTBASE® enhance operator support as of May 27, 2026?
The AI voicebot in CTBASE® enables seamless information transfer to operator support as of May 27, 2026.
What product series will feature the AI voicebot and operator support integration by NTT TechnoCross?
The CTBASE® series will feature the AI voicebot and operator support integration by NTT TechnoCross.
When will the CTBASE® solution by NTT TechnoCross include AI voicebot functionality?
The CTBASE® solution by NTT TechnoCross will include AI voicebot functionality on May 27, 2026.