Launch of Platform-Based Facility Management Support Service 'FACILITIES Agent™'

NTT Facilities, Inc. announced today the official launch of 'FACILITIES Agent™', a platform-based facility management support service designed to streamline and enhance the quality of corporate facility management operations. This service centralizes and visualizes scattered facility management data—such as building defect information, maintenance and inspection history, and blueprints—within a single system. Furthermore, NTT Facilities' expert engineers provide technical analysis, operational support, and management of partner companies involved in construction and inspections, thereby improving efficiency and management quality. The introduction of this service reduces the daily workload of facility managers, allowing them to dedicate more time to high-value tasks such as long-term facility management planning and investment strategy development. Early adopters have confirmed a reduction in facility management workload of approximately 30%. In recent years, the burden of facility management has increased due to the aging of buildings and equipment, as well as a shortage of specialized personnel. Leveraging its experience in managing approximately 14,000 facilities across Japan for the NTT Group, NTT Facilities has accumulated operational workflows and management know-how. This service combines data-driven situational awareness with expert support to optimize facility management.