AI Manual Creation Tool 'HelpDog Manual' Wins 'ITreview Grid Award 2026 Summer' for 19 Consecutive Terms in the Manual Creation Tools Category

noco Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Nori Horibe) announces that its AI manual creation tool 'HelpDog Manual' (https://toaster.how/) has received the top 'Leader' ranking in the Manual Creation Tools category of the 'ITreview Grid Award 2026 Summer', a recognition program by ITreview, a review site for corporate IT products. This is the 19th consecutive term the tool has won in this category.

Award Based on User Reviews

The 'ITreview Grid Award' is a quarterly recognition program that selects outstanding IT products based on user reviews posted on the 'ITreview' platform. The 'Leader' ranking is the highest honor, awarded only to products that meet benchmarks in both customer satisfaction and market awareness.

The selection uniquely focuses not on companies considering adoption, but on actual user feedback from organizations using the product in daily operations. We interpret this recognition as evidence that the tool's usability and operational efficiency continue to receive strong support from the field.

Continuous Improvement Drives Sustained Recognition

Being named 'Leader' for 19 consecutive quarters under a system reviewed every three months reflects not a one-time achievement, but the result of ongoing improvements to functionality and support infrastructure.

We maintain a system that incorporates user feedback and requests into our development roadmap, and will continue refining our product based on user voices.

Overview of the Award-Winning Product: 'HelpDog Manual'

'HelpDog Manual' (formerly 'Toaster Team') is an AI-powered tool that enables teams to collaboratively create, share, and manage internal knowledge such as operational manuals, video guides, and glossaries.

Targeting companies facing challenges such as time-consuming manual creation, knowledge silos, and slow onboarding of new employees, the tool has been adopted by over 2,700 companies across diverse industries including manufacturing, retail, education, IT, and healthcare.

The product has previously received external recognition, including the ASPIC Cloud Award 2024, the Knowledge Sharing Special Award at the Japan e-Learning Awards, the Encouragement Award at the Japan HR Challenge Awards, and the Good Design Award.

Learn more about HelpDog Manual

'HelpDog': Supporting Both Internal and External Operations

In addition to internal knowledge management, our product suite extends to external customer support. The AI customer support system 'HelpDog' integrates FAQ sites, AI chatbots, AI search, form creation, and email inquiry management into a single platform, helping reduce repetitive inquiries.

Moving forward, we will leverage the knowledge management expertise gained from HelpDog Manual to address challenges such as 'inability to find information' and 'high support workload' from both internal and external perspectives. Case studies of companies that have successfully restructured their support systems and promoted self-service using HelpDog are available at (https://helpdog.ai/case-studies/).

AI Customer Support System 'HelpDog'

Learn about HelpDog Case Studies

What is HelpDog?

'HelpDog' is an integrated AI customer support system that combines FAQ sites, AI chatbots, AI search, form creation, and email inquiry management.

With an intuitive search experience and user-friendly UI, HelpDog enables users to quickly find the information they need, reducing inquiries and improving customer satisfaction. It also features mechanisms that allow staff to continuously operate and improve the system without requiring specialized knowledge, streamlining corporate support operations.

Unlike expensive domestic search-based FAQ systems, HelpDog offers all essential customer support functions in an all-in-one solution, with a highly competitive pricing model starting at ¥39,800/month (excluding tax, approximately ¥55 per hour) for unlimited users. The transparent pricing structure, publicly listed on the website, has earned support from a wide range of companies, from SMEs to Tokyo Prime-listed enterprises.

※ Source: 'The Support Textbook: Why Are Domestic FAQ Tools So Expensive? Explaining Differences with Overseas Tools and Negotiation Tactics'

Learn more about HelpDog

About noco Inc.

Our mission is to 'bridge companies and customers by transforming every voice into value' by providing technology that solves user questions and challenges.

Through products like the AI customer support system 'HelpDog' (https://helpdog.ai/) and the manual creation tool 'HelpDog Manual' (https://toaster.how/), we support businesses in reducing inquiries, improving operational efficiency, and enhancing customer experience. We aim to realize a 'Help Infrastructure'—a society where everyone can access information smoothly and act without hesitation.