AI Customer Support System "Helpdog" Adds Image Linking and Zoom Functionality within Articles
noco Inc. has announced the addition of new features to its AI customer support system "Helpdog," including the ability to set links on images within articles and to enlarge images by clicking them. These enhancements aim to improve the visibility and usability of FAQs and manuals, thereby promoting self-resolution among users.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 17:00
- 🔍 Collected: April 30, 2026 at 08:31
- 🤖 AI Analyzed: April 30, 2026 at 09:15 (44 min after Collected)
noco Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Ken Horibe) is pleased to announce that it has added a function to set links on images within articles and a function to enlarge images on the spot when clicked, to its AI customer support system "Helpdog" (https://helpdog.ai).
In conjunction, the system will also support display settings for URL links placed within articles, allowing users to choose between "open in the same tab" or "open in a new tab." These features will be progressively rolled out starting in early May 2026, targeting the Entry and Professional plans.
In FAQ articles and manual articles, explanations using screenshots of operation screens and material images play an important role, not just text. However, when text within images or fine screen elements are difficult to see, readers have had difficulty correctly understanding the content. Furthermore, when wanting to guide users from an image to a related detailed page, it was conventionally necessary to set up a separate text link, which restricted the design of the user flow.
With this feature addition, images themselves can be more easily utilized as entry points for information guidance.
Since links can be directly set on images inserted into articles, it becomes possible to transition from an image of an operation screen to a more detailed explanation article, or to guide users from a material image to a related page. Readers can naturally proceed to the next information as needed while viewing images, enabling a more understandable article structure.
Additionally, clicking on an image within an article will now enlarge it on the spot. This allows users to confirm content without moving to another page, even in situations where detailed confirmation is necessary, such as screen explanations or material images, making it easier to grasp necessary information while reading the article. This improves the viewing experience of FAQs and manuals and supports the creation of a self-resolving support environment.
Furthermore, for URL links placed within articles, users can now choose to "open in the same tab" or "open in a new tab" when clicked. When guiding users to external sites or other pages, this allows for flexible settings based on the content of the link destination, whether to display the link destination while keeping the FAQ site open or to transition on the same screen, enabling a more appropriate information flow design.
Helpdog will continue to work on improving the unmanned to manned support experience and streamlining support operations, from self-resolution assistance to inquiry handling, as an all-in-one AI customer support system that can operate FAQ sites, AI chatbots, and inquiry forms in an integrated manner.
Details here
■ What is Helpdog?
"Helpdog" is an all-in-one AI customer support system that integrates FAQ sites, AI chatbots, and forms. It provides an intuitive search experience and easy-to-understand UI so that users can quickly find the information they want, reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff to continuously operate and improve it without specialized knowledge, streamlining corporate support operations.
About Helpdog
All-in-one features necessary for customer support
■ About noco Inc.
Under the mission of "bridging companies and customers, transforming every voice into value," we provide technology that solves user questions and problems. Through AI customer support system "Helpdog" and manual creation tool "Helpdog Manual," we support companies in reducing inquiries, streamlining operations, and improving customer experience. We aim to realize a "Help Infrastructure" where everyone can access information smoothly and act without hesitation.
Company Profile
Company Name
noco Inc.
Representative
Representative Director Ken Horibe
Head Office
8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital
76.06 million yen (including capital reserve)
Established
May 12, 2017
Corporate Site
https://nocoinc.co.jp/
Recruitment Site
https://nocoinc.co.jp/recruit/
Press Release
https://nocoinc.co.jp/news/press/1/
In conjunction, the system will also support display settings for URL links placed within articles, allowing users to choose between "open in the same tab" or "open in a new tab." These features will be progressively rolled out starting in early May 2026, targeting the Entry and Professional plans.
In FAQ articles and manual articles, explanations using screenshots of operation screens and material images play an important role, not just text. However, when text within images or fine screen elements are difficult to see, readers have had difficulty correctly understanding the content. Furthermore, when wanting to guide users from an image to a related detailed page, it was conventionally necessary to set up a separate text link, which restricted the design of the user flow.
With this feature addition, images themselves can be more easily utilized as entry points for information guidance.
Since links can be directly set on images inserted into articles, it becomes possible to transition from an image of an operation screen to a more detailed explanation article, or to guide users from a material image to a related page. Readers can naturally proceed to the next information as needed while viewing images, enabling a more understandable article structure.
Additionally, clicking on an image within an article will now enlarge it on the spot. This allows users to confirm content without moving to another page, even in situations where detailed confirmation is necessary, such as screen explanations or material images, making it easier to grasp necessary information while reading the article. This improves the viewing experience of FAQs and manuals and supports the creation of a self-resolving support environment.
Furthermore, for URL links placed within articles, users can now choose to "open in the same tab" or "open in a new tab" when clicked. When guiding users to external sites or other pages, this allows for flexible settings based on the content of the link destination, whether to display the link destination while keeping the FAQ site open or to transition on the same screen, enabling a more appropriate information flow design.
Helpdog will continue to work on improving the unmanned to manned support experience and streamlining support operations, from self-resolution assistance to inquiry handling, as an all-in-one AI customer support system that can operate FAQ sites, AI chatbots, and inquiry forms in an integrated manner.
Details here
■ What is Helpdog?
"Helpdog" is an all-in-one AI customer support system that integrates FAQ sites, AI chatbots, and forms. It provides an intuitive search experience and easy-to-understand UI so that users can quickly find the information they want, reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff to continuously operate and improve it without specialized knowledge, streamlining corporate support operations.
About Helpdog
All-in-one features necessary for customer support
■ About noco Inc.
Under the mission of "bridging companies and customers, transforming every voice into value," we provide technology that solves user questions and problems. Through AI customer support system "Helpdog" and manual creation tool "Helpdog Manual," we support companies in reducing inquiries, streamlining operations, and improving customer experience. We aim to realize a "Help Infrastructure" where everyone can access information smoothly and act without hesitation.
Company Profile
Company Name
noco Inc.
Representative
Representative Director Ken Horibe
Head Office
8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital
76.06 million yen (including capital reserve)
Established
May 12, 2017
Corporate Site
https://nocoinc.co.jp/
Recruitment Site
https://nocoinc.co.jp/recruit/
Press Release
https://nocoinc.co.jp/news/press/1/