AI Manual Creation Tool "Helpdog Manual" Receives "Leader" Award for 18th Consecutive Term in Manual Creation Tool Category at "ITreview Grid Award 2026 Spring"

noco Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Ken Horibe) is pleased to announce that its AI manual creation tool "Helpdog Manual" (https://toaster.how/) has received the top award, "Leader," in the Manual Creation Tool category at the "ITreview Grid Award 2026 Spring," organized by IT Cloud Inc. This marks the 18th consecutive term the product has received this award in the same category.

About "Helpdog Manual"

"Helpdog Manual" is an AI-powered manual creation tool that visualizes operations, thereby improving operational efficiency and productivity, and enabling personnel to become immediately effective. It allows teams to easily create, share, and manage all necessary knowledge, such as operational manuals, video manuals, and glossaries. It has been adopted by over 2,700 companies across diverse industries, including manufacturing, retail, education, IT, and medical facilities, operating as a knowledge management platform.

Furthermore, it has received objective evaluations such as the ASPIC Cloud Award 2024, Japan e-Learning Award (Knowledge Sharing Special Category), Japan HR Challenge Award (Encouragement Prize), and the Good Design Award.

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Expanding "Helpdog," an AI Support System that Attracts High Customer Attention

Challenges in corporate operational efficiency can be broadly categorized into two types: "internal (employees)" and "external (customers)."

Until now, "Helpdog Manual" has accumulated high evaluations and achievements primarily in standardizing internal business procedures. However, in recent years, there has been a rapidly growing demand for advanced systems that can collectively solve both internal and external issues, including handling inquiries from external customers, attracting significant attention from many clients.

In response to these market demands, our company offers the AI support system "Helpdog" (https://helpdog.ai). This product is an integrated system that combines essential support functions such as FAQs, FAQ sites, AI chatbots, AI search, and inquiry forms. It reduces common routine inquiries and improves customer satisfaction.

Moreover, this product is equipped with a mechanism that allows staff to continuously update and improve information even without specialized knowledge. Therefore, it functions powerfully not only for external customer support but also as an "internal information sharing system and internal manual system" where a more accurate knowledge base and information portal are required.

See details about Helpdog here

Reference: About "ITreview Grid Award"

"ITreview Grid Award" is a system that evaluates and recognizes products quarterly based on user reviews accumulated on "ITreview," Japan's largest B2B IT product review platform, assessing overall customer satisfaction and market recognition. "Leader" is an honor awarded only to products that have received particularly excellent evaluations in both indicators, serving as an objective measure of market reliability and high satisfaction.

About noco Inc.

Our mission is to "bridge companies and customers, transforming every voice into value," and we provide technology that solves users' questions and challenges.

Through AI support systems like "Helpdog" and manual creation tools like "Helpdog Manual," we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We advocate for the realization of "Help Infrastructure," striving to create a society where everyone can access information smoothly and act without hesitation.

See company information details here

Company Profile

Company Name: noco Inc.

Representative: Ken Horibe, Representative Director

Headquarters: 8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo

Capital: 76.06 million yen (including capital reserve)

Established: May 12, 2017

Corporate Site: https://nocoinc.co.jp/

Recruitment Site: https://nocoinc.co.jp/recruit/

Press Release: https://nocoinc.co.jp/news/press/1/

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