AI Support System 'Helpdog' Launches Intuitive New Management Screen to Solve Complex FAQ Site Operations
noco Inc. updated the management screen UI of its AI support system 'Helpdog,' enabling intuitive FAQ maintenance to reduce customer inquiries.
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- 📰 Published: April 24, 2026 at 17:00
- 🔍 Collected: April 24, 2026 at 08:31
- 🤖 AI Analyzed: April 24, 2026 at 08:40 (8 min after Collected)
noco Inc. (Headquarters: Chuo-ku, Tokyo, Representative Director: Ken Horibe) has recently started updating the user interface (UI) and functions of the article management screen for FAQ sites in its AI support system 'Helpdog' (https://helpdog.ai).
Challenges in FAQ updates faced by support departments
To reduce inquiries from customers, it is essential to keep the FAQ site up-to-date at all times. However, as information is repeatedly added and revised, the structure of articles and folders becomes complex, leading to the challenge of it taking time and effort to organize within the management environment.
If the updating of information stagnates, customers cannot find the answers they need, resulting in an increase in direct inquiries to customer support. For staff members who manage FAQs in parallel with daily support operations, the provision of management functions that can be operated intuitively is an urgent task.
Streamlining information management with intuitive operation
Image of the operation management screen for FAQs and manuals
In this update, we redesigned the layout focusing on the detailed screens for categories and folders. In addition to being able to check descriptions directly on the screen, we reorganized the menu placement to optimize access to the desired operations.
Furthermore, switching articles between public and private, as well as moving articles and folders, can be executed smoothly from the management screen. This reduces the time required to review the overall structure of the FAQ and maintain information, significantly reducing the workload of support staff. By always maintaining an organized FAQ site, we build an environment where customers can quickly reach the information they want to know.
Continuous pursuit of ease of use
We plan to sequentially release functional improvements aimed at further enhancing the convenience of the management tool in the future. In addition to optimizing the order and notation of the side navigation, we will pursue a user-friendly operational experience, such as improving visibility by displaying icons in the category field.
Helpdog will continue to work on maintaining strong governance and improving the support experience connecting self-resolution assistance to inquiry reception, as an AI-powered all-in-one customer support system that can operate FAQ sites, AI chatbots, and inquiry forms in an integrated manner.
Click here for details on the new features
■ What is Helpdog?
'Helpdog' is an AI support system that integrates FAQ sites, AI chatbots, and forms. To ensure that users can quickly find the information they want to know, it provides an intuitive search experience and a clear UI, realizing a reduction in inquiries and an improvement in customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff in charge to continuously operate and improve it even without specialized knowledge, streamlining corporate support operations.
See details
■ About noco Inc.
Under our mission of 'becoming a bridge between companies and customers, turning every voice into value,' we provide technologies that solve users' questions and challenges. Through the AI self-support system 'Helpdog' and the manual creation tool 'Helpdog Manual,' we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. Advocating the realization of a 'help infrastructure,' we are challenging the realization of a society where anyone can access information smoothly and act without hesitation.
Company Profile
Company Name
noco Inc.
Representative
Representative Director Ken Horibe
Headquarters
8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital
76.06 million yen (including capital reserve)
Established
May 12, 2017
Corporate Site
https://nocoinc.co.jp/
Recruitment Site
https://nocoinc.co.jp/recruit/
Press Release
https://nocoinc.co.jp/news/press/1/
Challenges in FAQ updates faced by support departments
To reduce inquiries from customers, it is essential to keep the FAQ site up-to-date at all times. However, as information is repeatedly added and revised, the structure of articles and folders becomes complex, leading to the challenge of it taking time and effort to organize within the management environment.
If the updating of information stagnates, customers cannot find the answers they need, resulting in an increase in direct inquiries to customer support. For staff members who manage FAQs in parallel with daily support operations, the provision of management functions that can be operated intuitively is an urgent task.
Streamlining information management with intuitive operation
Image of the operation management screen for FAQs and manuals
In this update, we redesigned the layout focusing on the detailed screens for categories and folders. In addition to being able to check descriptions directly on the screen, we reorganized the menu placement to optimize access to the desired operations.
Furthermore, switching articles between public and private, as well as moving articles and folders, can be executed smoothly from the management screen. This reduces the time required to review the overall structure of the FAQ and maintain information, significantly reducing the workload of support staff. By always maintaining an organized FAQ site, we build an environment where customers can quickly reach the information they want to know.
Continuous pursuit of ease of use
We plan to sequentially release functional improvements aimed at further enhancing the convenience of the management tool in the future. In addition to optimizing the order and notation of the side navigation, we will pursue a user-friendly operational experience, such as improving visibility by displaying icons in the category field.
Helpdog will continue to work on maintaining strong governance and improving the support experience connecting self-resolution assistance to inquiry reception, as an AI-powered all-in-one customer support system that can operate FAQ sites, AI chatbots, and inquiry forms in an integrated manner.
Click here for details on the new features
■ What is Helpdog?
'Helpdog' is an AI support system that integrates FAQ sites, AI chatbots, and forms. To ensure that users can quickly find the information they want to know, it provides an intuitive search experience and a clear UI, realizing a reduction in inquiries and an improvement in customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff in charge to continuously operate and improve it even without specialized knowledge, streamlining corporate support operations.
See details
■ About noco Inc.
Under our mission of 'becoming a bridge between companies and customers, turning every voice into value,' we provide technologies that solve users' questions and challenges. Through the AI self-support system 'Helpdog' and the manual creation tool 'Helpdog Manual,' we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. Advocating the realization of a 'help infrastructure,' we are challenging the realization of a society where anyone can access information smoothly and act without hesitation.
Company Profile
Company Name
noco Inc.
Representative
Representative Director Ken Horibe
Headquarters
8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital
76.06 million yen (including capital reserve)
Established
May 12, 2017
Corporate Site
https://nocoinc.co.jp/
Recruitment Site
https://nocoinc.co.jp/recruit/
Press Release
https://nocoinc.co.jp/news/press/1/