AI Support System 'HelpDog' Launches 'AI Writing Function' to Automate FAQ and Manual Creation

noco Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Ken Horibe) has launched the 'AI Writing Function' for its AI Support System 'HelpDog' (https://helpdog.ai).

Challenges in Content Operation and Writing in the Support Field In customer support, continuous updates to FAQ sites and operational manuals are essential to encourage customer self-service. However, creating clear articles requires enormous time for information organization, wording adjustments, and proofreading.

Parallel to daily inquiry responses, the tasks of revising existing articles or drafting new ones impose a significant burden on staff. Even with information to convey in mind, work can stall at the stage of considering the optimal presentation or article structure, leading to a stagnation in content expansion.

AI Takes Over Writing Tasks, Constructing Easy-to-Read Articles in a Short Time To solve these challenges, we have implemented the 'AI Writing Function' that automatically creates drafts from instructions.

Simply by instructing the desired content, the AI generates text, reducing the effort of writing from scratch.

Furthermore, it is equipped with various editing functions such as summarizing input text, paraphrasing, proofreading for typos, and checking readability. It can also summarize lengthy text into short bullet points or convert it into Q&A or table formats.

Realizing a Continuous Operational System Independent of Specialized Knowledge Information that lacks a clear presentation can be intuitively organized with AI assistance. The entire process of 'thinking about the text,' 'refining the wording,' and 'organizing it into an easy-to-read format' can be completed within a single editing screen. This provides an environment where anyone can create and update high-quality support articles, without relying on the writer's skill.

With the addition of the 'AI Writing Function,' companies can now provide more comprehensive support information rapidly. Moving forward, the AI Support System 'HelpDog' will continue to evolve to support smooth communication between companies and customers, aiming to realize a society where everyone can access information without confusion.