AI Support System 'Helpdog' Adds IP Address Restriction Feature to Enhance Operational Management Security
noco Inc. has added an IP address restriction feature to its AI support system 'Helpdog,' limiting access to the administration screen to specific networks. This new feature aims to reduce the risk of unauthorized access and information leakage in customer support operations, thereby strengthening operational management security. By combining it with existing login authentication, a multi-layered defense system is established, allowing operations to align with consistent organizational security policies while maintaining user convenience.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 17:00
- 🔍 Collected: April 14, 2026 at 08:31
- 🤖 AI Analyzed: April 16, 2026 at 02:55 (42h 23m after Collected)
noco Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Ken Horibe) has announced the launch of an IP address restriction feature for its AI support system 'Helpdog' (https://helpdog.ai), which limits access to the administration screen to specific networks.
Operational Management Security Risks Faced by Support Departments
In customer support, where a large amount of important data is handled daily, a robust mechanism to prevent unauthorized access from third parties is essential.
In recent years, flexible working styles have become widespread, diversifying work locations and network environments. This has made it difficult to completely eliminate the risk of information leakage with traditional authentication methods that rely solely on account and password management.
Especially for organizations with strict information security standards, ensuring security while standardizing operational rules is a critical challenge to be addressed.
Mechanism to Limit Connection Sources and Fundamentally Block Risks
To address these challenges, we have added a feature that allows access to the administration screen only from pre-approved IP addresses.
By utilizing this feature, access can be limited to the company's office, designated locations, or networks via VPN. This blocks unauthorized operations from unintended environments at the network level, providing peace of mind to the operations department.
Combining existing login authentication with access source control creates a multi-layered defense system, allowing a high level of security to be maintained without changing daily workflows.
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Building a Consistent Management System While Maintaining User Convenience
The restriction imposed by this feature applies only to access to the administration screen. It does not affect the browsing experience of general users utilizing the FAQ site.
Furthermore, by using clear criteria such as IP addresses, variations in rules and reliance on individuals for each 담당자 are eliminated. This enables the smooth establishment of a consistent and secure operational system in line with the organization's security policy.
Helpdog will continue to work on maintaining strong governance and improving the support experience, from self-resolution assistance to inquiry reception, as an all-in-one AI-powered customer support system that integrates FAQ sites, AI chatbots, and inquiry forms.
Details of the feature here
■What is Helpdog?
'Helpdog' is an AI support system that integrates an FAQ site, AI chatbot, and forms. It provides an intuitive search experience and an easy-to-understand UI so users can quickly find the information they need, reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff to continuously operate and improve it without specialized knowledge, streamlining corporate support operations.
See details
■About noco Inc.
Our mission is 'to be a bridge between companies and customers, transforming every voice into value.' We provide technology that solves users' questions and challenges. Through our AI self-support system 'Helpdog' and manual creation tool 'Helpdog Manual,' we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We aim to realize 'Help Infrastructure,' a society where everyone can smoothly access information and act without hesitation.
Company Profile
Company Name: noco Inc.
Representative Director: Ken Horibe
Headquarters: 8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital: 76.06 million yen (including capital reserve)
Established: May 12, 2017
Corporate Website: https://nocoinc.co.jp/
Recruitment Site: https://nocoinc.co.jp/recruit/
Press Releases: https://nocoinc.co.jp/news/press/1/
Keywords: None
Operational Management Security Risks Faced by Support Departments
In customer support, where a large amount of important data is handled daily, a robust mechanism to prevent unauthorized access from third parties is essential.
In recent years, flexible working styles have become widespread, diversifying work locations and network environments. This has made it difficult to completely eliminate the risk of information leakage with traditional authentication methods that rely solely on account and password management.
Especially for organizations with strict information security standards, ensuring security while standardizing operational rules is a critical challenge to be addressed.
Mechanism to Limit Connection Sources and Fundamentally Block Risks
To address these challenges, we have added a feature that allows access to the administration screen only from pre-approved IP addresses.
By utilizing this feature, access can be limited to the company's office, designated locations, or networks via VPN. This blocks unauthorized operations from unintended environments at the network level, providing peace of mind to the operations department.
Combining existing login authentication with access source control creates a multi-layered defense system, allowing a high level of security to be maintained without changing daily workflows.
▲ Image
Building a Consistent Management System While Maintaining User Convenience
The restriction imposed by this feature applies only to access to the administration screen. It does not affect the browsing experience of general users utilizing the FAQ site.
Furthermore, by using clear criteria such as IP addresses, variations in rules and reliance on individuals for each 담당자 are eliminated. This enables the smooth establishment of a consistent and secure operational system in line with the organization's security policy.
Helpdog will continue to work on maintaining strong governance and improving the support experience, from self-resolution assistance to inquiry reception, as an all-in-one AI-powered customer support system that integrates FAQ sites, AI chatbots, and inquiry forms.
Details of the feature here
■What is Helpdog?
'Helpdog' is an AI support system that integrates an FAQ site, AI chatbot, and forms. It provides an intuitive search experience and an easy-to-understand UI so users can quickly find the information they need, reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff to continuously operate and improve it without specialized knowledge, streamlining corporate support operations.
See details
■About noco Inc.
Our mission is 'to be a bridge between companies and customers, transforming every voice into value.' We provide technology that solves users' questions and challenges. Through our AI self-support system 'Helpdog' and manual creation tool 'Helpdog Manual,' we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We aim to realize 'Help Infrastructure,' a society where everyone can smoothly access information and act without hesitation.
Company Profile
Company Name: noco Inc.
Representative Director: Ken Horibe
Headquarters: 8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo
Capital: 76.06 million yen (including capital reserve)
Established: May 12, 2017
Corporate Website: https://nocoinc.co.jp/
Recruitment Site: https://nocoinc.co.jp/recruit/
Press Releases: https://nocoinc.co.jp/news/press/1/
Keywords: None
FAQ
What new feature has been added to 'Helpdog'?
An IP address restriction feature has been added, limiting access to the administration screen to specific networks.
What is the purpose of this new feature?
Its purpose is to enhance security in customer support operational management and reduce the risk of unauthorized access and information leakage.