AI Support System 'Helpdog' Adds IP Address Restriction Feature to Enhance Operational Management Security

noco Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Ken Horibe) has announced the launch of an IP address restriction feature for its AI support system 'Helpdog' (https://helpdog.ai), which limits access to the administration screen to specific networks.

Operational Management Security Risks Faced by Support Departments In customer support, where a large amount of important data is handled daily, a robust mechanism to prevent unauthorized access from third parties is essential.

In recent years, flexible working styles have become widespread, diversifying work locations and network environments. This has made it difficult to completely eliminate the risk of information leakage with traditional authentication methods that rely solely on account and password management.

Especially for organizations with strict information security standards, ensuring security while standardizing operational rules is a critical challenge to be addressed.

Mechanism to Limit Connection Sources and Fundamentally Block Risks To address these challenges, we have added a feature that allows access to the administration screen only from pre-approved IP addresses.

By utilizing this feature, access can be limited to the company's office, designated locations, or networks via VPN. This blocks unauthorized operations from unintended environments at the network level, providing peace of mind to the operations department.

Combining existing login authentication with access source control creates a multi-layered defense system, allowing a high level of security to be maintained without changing daily workflows.

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Building a Consistent Management System While Maintaining User Convenience The restriction imposed by this feature applies only to access to the administration screen. It does not affect the browsing experience of general users utilizing the FAQ site.

Furthermore, by using clear criteria such as IP addresses, variations in rules and reliance on individuals for each 담당자 are eliminated. This enables the smooth establishment of a consistent and secure operational system in line with the organization's security policy.

Helpdog will continue to work on maintaining strong governance and improving the support experience, from self-resolution assistance to inquiry reception, as an all-in-one AI-powered customer support system that integrates FAQ sites, AI chatbots, and inquiry forms.

Details of the feature here

What is Helpdog? 'Helpdog' is an AI support system that integrates an FAQ site, AI chatbot, and forms. It provides an intuitive search experience and an easy-to-understand UI so users can quickly find the information they need, reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a mechanism that allows staff to continuously operate and improve it without specialized knowledge, streamlining corporate support operations.

See details

About noco Inc. Our mission is 'to be a bridge between companies and customers, transforming every voice into value.' We provide technology that solves users' questions and challenges. Through our AI self-support system 'Helpdog' and manual creation tool 'Helpdog Manual,' we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We aim to realize 'Help Infrastructure,' a society where everyone can smoothly access information and act without hesitation.

Company Profile

Company Name: noco Inc. Representative Director: Ken Horibe Headquarters: 8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo Capital: 76.06 million yen (including capital reserve) Established: May 12, 2017 Corporate Website: https://nocoinc.co.jp/ Recruitment Site: https://nocoinc.co.jp/recruit/ Press Releases: https://nocoinc.co.jp/news/press/1/

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