Nippon Telenet's SMS Sending Service "SMS HaNa" and LINE WORKS' AI-powered Phone Answering Service "LINE WORKS AiCall" Begin Collaboration

Nippon Telenet Co., Ltd. (Headquarters: Kyoto City; Representative Director, Chairman & President: Mayuka Taki; hereinafter "Nippon Telenet") and LINE WORKS Corporation (Headquarters: Shibuya-ku, Tokyo; Representative Director, President: Takeshi Shimaoka; hereinafter "LINE WORKS") are pleased to announce the start of a collaboration between "SMS HaNa," Nippon Telenet's SMS sending service for corporations, and "LINE WORKS AiCall," LINE WORKS' AI-powered phone answering service. ■ Background of the Collaboration In recent years, labor shortages and increased workload have become significant challenges in corporate customer support and inquiry handling. Against this backdrop, the introduction of AI-powered phone answering systems has progressed, and initiatives to automate inquiry handling and reception tasks are expanding. On the other hand, it is often difficult to provide URLs or share detailed information solely through phone calls, leading to a growing need to use SMS in conjunction as a means of providing additional information to customers. Therefore, by integrating the SMS sending service "SMS HaNa" with the AI-powered phone answering service "LINE WORKS AiCall," we have realized a customer support flow that seamlessly combines phone support and message delivery. ■ Overview and Features of the Collaboration This collaboration enables the following operations by combining an AI-powered phone answering service and an SMS delivery service: 1. Automated SMS sending after phone support After AI-powered phone support, information pages, procedure URLs, and other details can be automatically sent via SMS. This makes it possible to smoothly deliver information that is difficult to convey solely by phone. 2. Guiding customers to online procedures By sending URLs via SMS, customers can be guided to application forms, support pages, and other online resources. This creates a customer experience that combines phone support with online procedures. 3. Streamlining call center operations Combining AI-powered phone answering with SMS delivery leads to a reduction in the number of calls handled by operators and alleviates their workload. ■ Anticipated Use Cases This collaboration is expected to be utilized in the following scenarios: ・Inquiry reception After AI-powered phone support, send URLs to FAQ pages or information pages via SMS. ・Reservation and application handling After phone reception, send URLs to reservation pages or application forms via SMS to guide customers to online procedures. ・Document requests and service information After phone inquiries, send URLs to service documents or detailed information pages. ■ Benefits for Introducing Businesses By implementing this collaboration, companies can expect the following benefits: ① Streamlining call center operations Automation of AI-powered phone support and SMS delivery reduces the workload on operators. ② Improving customer service quality By supplementing information that is difficult to convey by phone with SMS, clearer guidance can be provided to individual customers. ③ Promoting the digitalization of procedures Smoothly guiding customers from phone support to online procedures promotes the digitalization of operations. ■ Future Outlook Nippon Telenet and LINE WORKS will continue to advance customer communication by utilizing SMS delivery services and AI-powered phone answering services, supporting the efficiency of customer support operations for companies across various industries. ■ What is SMS HaNa? SMS HaNa is an "SMS bulk sending service" that allows short messages to be sent to mobile phone numbers. It offers services in two formats: "WEB type" for sending from a PC, and "API type" for sending in conjunction with a system. Since its launch in 2019, it has been well-received for its ease of use, simple pricing structure, and high delivery rate, and is currently used by over 3,000 companies. Service site: https://fax-lnet.jp/sms-hana/ ■ What is LINE WORKS AiCall? "LINE WORKS AiCall" is an AI-powered phone answering service that combines AI technologies such as speech recognition, speech synthesis, and conversation control to achieve natural dialogue. It achieves optimal UX based on high recognition accuracy from its independently developed AI model and the expertise of scenario writers proficient in voice UI. It continuously generates stable results, such as handling 30 million calls annually while maintaining a high completion rate. Currently, it is adopted by many leading Japanese enterprise companies in various industries, including finance (banks, securities, insurance), telecommunications, transportation, retail, and services, and has extensive operational experience in large-scale, high-load environments. Service site: https://line-works.com/aicall/ ■ Company Overview About Nippon Telenet Co., Ltd. Company Name: Nippon Telenet Co., Ltd. Headquarters: Imon Meiji Yasuda Life Building 8F, Karasuma-dori Oike-sagaru, Nakagyo-ku, Kyoto City 604-8171 Representative: Mayuka Taki, Representative Director, Chairman & President Business Activities: Communication service solutions business, Business process outsourcing business Established: November 1985 HP: https://www.nippon-tele.net/ About LINE WORKS Corporation LINE WORKS Corporation provides the business communication tool "LINE WORKS," AI products, and LINE WORKS family products managed on the LINE WORKS platform. We are committed to providing services that address on-site challenges across diverse industries and business scenarios, and through cutting-edge AI technology research, we aim for further social implementation of AI technology. Company Overview Company Name: LINE WORKS Corporation Headquarters: Shibuya Sakura Stage SHIBUYA Tower 23F, 1-1 Sakuragaoka-cho, Shibuya-ku, Tokyo Established: June 2015 Representative: Takeshi Shimaoka Capital: 5.52 billion JPY URL: https://line-works.com/ End Company names, product names, and service names (including logos) mentioned are trademarks or registered trademarks of their respective owners.