注文住宅のアフターサービスに満足している人は約7割。約65％が住宅会社選びで「長期保証」を重視したと回答
注文住宅を建てた150名を対象とした調査で、7割がアフターサービスに満足していることが判明しました。一方で、住宅会社選びでは65.3%が「長期保証」を重視しており、引き渡し後の継続的なサポートと会社の安定性が重要な要素であることが示されました。
📋 記事の処理履歴
- 📰 発表: 2026年5月19日 23:00
- 🔍 収集: 2026年5月19日 14:31
- 🤖 AI分析完了: 2026年5月21日 15:26（収集から48時間54分後）
よくある質問
How satisfied are people with the after-sales service for their custom-built homes?
According to a survey of 150 owners, 70% are satisfied with the after-sales service (26% 'very satisfied' and 44% 'somewhat satisfied'), while the remaining 30% expressed dissatisfaction.
What are the main reasons for satisfaction with housing after-sales service?
Satisfied customers commonly cited prompt and attentive support, quick responses to problems, and regular inspections and communication from the housing company.
What causes dissatisfaction with after-sales service for custom homes?
Common reasons for dissatisfaction include a lack of communication from the company, the company going bankrupt, changes in the person in charge, and disputes over warranty coverage where claims are denied.
How important is a long-term warranty when choosing a home builder?
The survey revealed it is very important, with 65.3% of respondents stating they 'heavily' or 'somewhat' prioritized a long-term warranty when selecting their housing company.
What improvements do homeowners want in after-sales service?
Homeowners desire more regular communication, longer warranty periods, and, most critically, for the housing company to remain financially stable and not go out of business.