Do you get what you really need from your primary doctor?

When you fall ill, your primary doctor is your first point of contact. Because it is a long-term relationship, criteria for choosing one vary—some value technical skill, while others prioritize approachability or convenience. We partnered with New Heart Watanabe International Hospital to survey 200 people across Japan to understand what they truly demand from their doctors.

Survey Overview: Method: Internet-based questionnaire Period: May 20 – May 27, 2026 Target: People who regularly visit a primary doctor Valid responses: 200

30.5% prioritize “Diagnostic accuracy and medical expertise”

When asked what they prioritize most when choosing a primary doctor, 30.5% selected “diagnostic accuracy and expertise.” This was followed by “accessibility” (24.0%) and “approachability/atmosphere” (21.5%). While medical reliability is paramount, the inclusion of accessibility and ease of consultation suggests that patients value a sustainable relationship and environment.

36.5% have felt dissatisfied with their doctor

When asked about experiences of dissatisfaction, 36.5% of respondents answered in the affirmative. Among those who have felt dissatisfied, the most common reason was “they do not listen to me,” reported by 52.1%. This was followed by “short examination time despite long waits” (35.6%) and “explanations were too brief or difficult to understand” (31.5%). Patients seem to be seeking not just a clinical check-up, but a sense of security and genuine engagement regarding their concerns.

29.5% find it difficult to consult on second opinions

We also inquired about the difficulty of requesting a second opinion. Excluding those who have never considered one, 29.5% stated they have found it difficult to consult their primary doctor. Common reasons included the fear that it would be perceived as a “betrayal” or anxiety that the doctor would change how they treat the patient afterward.

FACT BOX

  • Source: PR TIMES
  • Category: Survey