Around 70% of Custom-Home Owners Satisfied with After-Sales Service; Approx. 65% Prioritized 'Long-Term Warranty' in Builder Selection

Key facts

  • Around 70% of Custom-Home Owners Satisfied with After-Sales Service; Approx. 65% Prioritized 'Long-Term Warranty' in Builder Selection
  • A survey of 150 custom-home owners in Japan revealed that 70% are satisfied with their after-sales service. However, 30% expressed dissatisfaction, often due to poor communication or company bankruptcy, and 65.3% stated that a long-term warranty was a key factor in choosing their builder.
  • Source: PR Times
  • Date: May 19, 2026

Direct answer

A survey of 150 custom-home owners in Japan revealed that 70% are satisfied with their after-sales service. However, 30% expressed dissatisfaction, often due to poor communication or company bankruptcy, and 65.3% stated that a long-term warranty was a key factor in choosing their builder.

Citation
Around 70% of Custom-Home Owners Satisfied with After-Sales Service; Approx. 65% Prioritized 'Long-Term Warranty' in Builder Selection (May 19, 2026), PR Times
Source
PR Times
Date
May 19, 2026
A survey of 150 custom-home owners in Japan revealed that 70% are satisfied with their after-sales service. However, 30% expressed dissatisfaction, often due to poor communication or company bankruptcy, and 65.3% stated that a long-term warranty was a key factor in choosing their builder.
Survey ResultsNQ 92/100出典：PR Times

📋 Article Processing Timeline

  • 📰 Published: May 19, 2026 at 23:00
  • 🔍 Collected: May 19, 2026 at 14:31
  • 🤖 AI Analyzed: May 21, 2026 at 15:26 (48h 54m after Collected)
A recent survey of 150 custom-home owners, conducted by NEXER Inc. and Nagaden House, explored satisfaction with after-sales service and long-term warranties. The results showed that 70% of respondents were satisfied ('very satisfied' 26.0%, 'somewhat satisfied' 44.0%). Reasons for satisfaction included prompt responses and regular inspections. Conversely, 30% were dissatisfied, citing issues like a lack of contact, the builder going bankrupt, or warranty claims being denied. The survey also found that 65.3% of buyers considered a long-term warranty important when selecting a housing company, highlighting the need for reliable, ongoing support.

FAQ

What percentage of owners using Sekisui House reported satisfaction with after-sales service in the 2023 survey?

The article does not specify satisfaction rates by brand such as Sekisui House in the survey.

Did more than 60% of Panasonic Homes buyers prioritize long-term warranty when selecting their builder in 2023?

Approximately 65.3% of custom-home owners prioritized long-term warranty, but brand-specific data is not provided.

How many custom-home owners participated in the Daiwa House satisfaction survey conducted in 2023?

The survey included 150 custom-home owners in Japan, but it was not specific to Daiwa House.

What was the exact percentage of Sumitomo Forestry home buyers who valued long-term warranty in builder selection?

The article states 65.3% overall prioritized long-term warranty, but does not specify Sumitomo Forestry buyers.

Was the custom-home owner satisfaction rate for after-sales service with Toyota Home above 70% in 2023?

70% of surveyed custom-home owners overall expressed satisfaction, but Toyota Home's specific rate is not given.

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