Around 70% of Custom-Home Owners Satisfied with After-Sales Service; Approx. 65% Prioritized 'Long-Term Warranty' in Builder Selection

A survey of 150 custom-home owners in Japan revealed that 70% are satisfied with their after-sales service. However, 30% expressed dissatisfaction, often due to poor communication or company bankruptcy, and 65.3% stated that a long-term warranty was a key factor in choosing their builder.
Survey ResultsNQ 92/100出典：PR Times

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  • 📰 Published: May 19, 2026 at 23:00
  • 🔍 Collected: May 19, 2026 at 14:31
  • 🤖 AI Analyzed: May 21, 2026 at 15:26 (48h 54m after Collected)
A recent survey of 150 custom-home owners, conducted by NEXER Inc. and Nagaden House, explored satisfaction with after-sales service and long-term warranties. The results showed that 70% of respondents were satisfied ('very satisfied' 26.0%, 'somewhat satisfied' 44.0%). Reasons for satisfaction included prompt responses and regular inspections. Conversely, 30% were dissatisfied, citing issues like a lack of contact, the builder going bankrupt, or warranty claims being denied. The survey also found that 65.3% of buyers considered a long-term warranty important when selecting a housing company, highlighting the need for reliable, ongoing support.

FAQ

How satisfied are people with the after-sales service for their custom-built homes?

According to a survey of 150 owners, 70% are satisfied with the after-sales service (26% 'very satisfied' and 44% 'somewhat satisfied'), while the remaining 30% expressed dissatisfaction.

What are the main reasons for satisfaction with housing after-sales service?

Satisfied customers commonly cited prompt and attentive support, quick responses to problems, and regular inspections and communication from the housing company.

What causes dissatisfaction with after-sales service for custom homes?

Common reasons for dissatisfaction include a lack of communication from the company, the company going bankrupt, changes in the person in charge, and disputes over warranty coverage where claims are denied.

How important is a long-term warranty when choosing a home builder?

The survey revealed it is very important, with 65.3% of respondents stating they 'heavily' or 'somewhat' prioritized a long-term warranty when selecting their housing company.

What improvements do homeowners want in after-sales service?

Homeowners desire more regular communication, longer warranty periods, and, most critically, for the housing company to remain financially stable and not go out of business.

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