Travel App 'NEWT' Announces Full Refund and Support Due to Middle East Situation (Updated June 12)
Key facts
- Travel App 'NEWT' Announces Full Refund and Support Due to Middle East Situation (Updated June 12)
- The travel app 'NEWT' has announced an extension of its full refund policy for departures up to June 30th due to the rapidly changing situation in the Middle East. They are also strengthening their dedicated 24-hour customer support to prioritize safety.
- Source: PR Times
- Date: June 13, 2026
Direct answer
The travel app 'NEWT' has announced an extension of its full refund policy for departures up to June 30th due to the rapidly changing situation in the Middle East. They are also strengthening their dedicated 24-hour customer support to prioritize safety.
- Citation
- Travel App 'NEWT' Announces Full Refund and Support Due to Middle East Situation (Updated June 12) (June 13, 2026), PR Times
- Source
- PR Times
- Date
- June 13, 2026
The travel app 'NEWT' has announced an extension of its full refund policy for departures up to June 30th due to the rapidly changing situation in the Middle East. They are also strengthening their dedicated 24-hour customer support to prioritize safety.
📋 Article Processing Timeline
- 📰 Published: June 13, 2026 at 00:00
- 🔍 Collected: June 12, 2026 at 15:21
- 🤖 AI Analyzed: June 12, 2026 at 16:52 (1h 30m after Collected)
Reiwa Travel Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, CEO: Takaya Shinozuka), which operates the smart and affordable travel app 'NEWT', has announced a special measure to provide full refunds for travel to or via the Middle East. While initially announced for departures up to June 14th (Sunday), this special measure will be extended to departures up to June 30th (Tuesday).
NEWT continues to strengthen its rapid and flexible response system by establishing a dedicated 24-hour support desk for customers.
We sincerely hope for the swift resolution of the situation and the safety of those in the affected areas. NEWT will continue to prioritize customer safety and make responsible decisions and actions while closely monitoring the evolving situation and announcements from public institutions.
◆Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new
◾️Details of the Measure
We will bear the full cancellation fees (full refund) for eligible bookings.
Priority 24-hour support will be provided to customers currently in the Middle East region or in European areas planning to return via connecting flights.
*Please note that this measure may be subject to sudden changes in accordance with updates from the Ministry of Foreign Affairs' Overseas Safety Website.
Ministry of Foreign Affairs: Overseas Safety Website (https://www.anzen.mofa.go.jp/)
◾️Scope of Application
Tours (Package tours and customized tours) with destinations in the Middle East, such as the United Arab Emirates and Qatar, or tours transiting through these regions.
◾️Applicable Period
Departure Dates: Tours departing between March 1st, 2026 (Sunday) and June 30th, 2026 (Tuesday) (Package tours and customized tours are eligible).
Based on the evolving situation and travel advisories from the Ministry of Foreign Affairs and other public institutions, we are considering support for departures after June 30th sequentially. Latest information will be provided on our website.
◾️Eligibility Conditions
- Travel booked through NEWT's package tours or customized tours becomes difficult to undertake or requires schedule changes due to changes in the situation in the Middle East.
◾️Refund Procedure
Please contact us through the inquiry form, providing the necessary information.
For inquiries regarding refund procedures or consultations about current travel bookings, please contact us via the inquiry form.
For NEWT hotel bookings, policies may vary by facility, and we will provide individual guidance. If you have concerns, please contact us through the inquiry form.
Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new
◾️Future Policy
Travel to tours destined for or transiting through the Middle East will be suspended until June 30th. Resumption thereafter will be determined based on the situation.
NEWT will continue to prioritize customer safety and respond swiftly and responsibly, closely monitoring the evolving situation and announcements from public institutions.
*This release is based on information as of June 12, 2026.
◆Smart and Affordable Travel App 'NEWT'
Web Version Overseas Tours https://newt.net/
Accommodation/Hotels https://newt.net/hotel
App https://newt.net/app
Official LINE https://lin.ee/ZKchfbF
■Reiwa Travel Co., Ltd. Company Profile
Reiwa Travel aims to provide new travel experiences and social value with the mission 'New Travel, For Everyone.' As a digital travel agency, we have been offering the smart and affordable travel app 'NEWT' since April 2022. We strive to maximize the DX of booking and management operations in the travel industry and create social value through the travel experience.
Company Name: Reiwa Travel Co., Ltd.
Location: Shibuya Infostower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo
Representative: Takaya Shinozuka, Representative Director
Founded: April 5, 2021
Business Activities: Travel Agency Business
License Registration: Type 1 Travel Agency (Registered by the Commissioner of the Japan Tourism Agency: No. 2123)
Affiliated Associations: JATA (Japan Association of Travel Agents) Regular Member, IATA (International Air Transport Association) Accredited Agent
Company HP: https://newt.net/company
'NEWT' Brand Page: https://newt.net/brand
Official Social Media:
- LINE: https://lin.ee/ZKchfbF
- X: https://x.com/newt_travel
- Instagram: https://www.instagram.com/newt_guide/
- Threads: https://www.threads.com/@newt_guide
- TikTok: https://www.tiktok.com/@newt_travel
- YouTube: https://www.youtube.com/@newt_travel
NEWT continues to strengthen its rapid and flexible response system by establishing a dedicated 24-hour support desk for customers.
We sincerely hope for the swift resolution of the situation and the safety of those in the affected areas. NEWT will continue to prioritize customer safety and make responsible decisions and actions while closely monitoring the evolving situation and announcements from public institutions.
◆Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new
◾️Details of the Measure
We will bear the full cancellation fees (full refund) for eligible bookings.
Priority 24-hour support will be provided to customers currently in the Middle East region or in European areas planning to return via connecting flights.
*Please note that this measure may be subject to sudden changes in accordance with updates from the Ministry of Foreign Affairs' Overseas Safety Website.
Ministry of Foreign Affairs: Overseas Safety Website (https://www.anzen.mofa.go.jp/)
◾️Scope of Application
Tours (Package tours and customized tours) with destinations in the Middle East, such as the United Arab Emirates and Qatar, or tours transiting through these regions.
◾️Applicable Period
Departure Dates: Tours departing between March 1st, 2026 (Sunday) and June 30th, 2026 (Tuesday) (Package tours and customized tours are eligible).
Based on the evolving situation and travel advisories from the Ministry of Foreign Affairs and other public institutions, we are considering support for departures after June 30th sequentially. Latest information will be provided on our website.
◾️Eligibility Conditions
- Travel booked through NEWT's package tours or customized tours becomes difficult to undertake or requires schedule changes due to changes in the situation in the Middle East.
◾️Refund Procedure
Please contact us through the inquiry form, providing the necessary information.
For inquiries regarding refund procedures or consultations about current travel bookings, please contact us via the inquiry form.
For NEWT hotel bookings, policies may vary by facility, and we will provide individual guidance. If you have concerns, please contact us through the inquiry form.
Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new
◾️Future Policy
Travel to tours destined for or transiting through the Middle East will be suspended until June 30th. Resumption thereafter will be determined based on the situation.
NEWT will continue to prioritize customer safety and respond swiftly and responsibly, closely monitoring the evolving situation and announcements from public institutions.
*This release is based on information as of June 12, 2026.
◆Smart and Affordable Travel App 'NEWT'
Web Version Overseas Tours https://newt.net/
Accommodation/Hotels https://newt.net/hotel
App https://newt.net/app
Official LINE https://lin.ee/ZKchfbF
■Reiwa Travel Co., Ltd. Company Profile
Reiwa Travel aims to provide new travel experiences and social value with the mission 'New Travel, For Everyone.' As a digital travel agency, we have been offering the smart and affordable travel app 'NEWT' since April 2022. We strive to maximize the DX of booking and management operations in the travel industry and create social value through the travel experience.
Company Name: Reiwa Travel Co., Ltd.
Location: Shibuya Infostower 15F, 20-1 Sakuragaoka-cho, Shibuya-ku, Tokyo
Representative: Takaya Shinozuka, Representative Director
Founded: April 5, 2021
Business Activities: Travel Agency Business
License Registration: Type 1 Travel Agency (Registered by the Commissioner of the Japan Tourism Agency: No. 2123)
Affiliated Associations: JATA (Japan Association of Travel Agents) Regular Member, IATA (International Air Transport Association) Accredited Agent
Company HP: https://newt.net/company
'NEWT' Brand Page: https://newt.net/brand
Official Social Media:
- LINE: https://lin.ee/ZKchfbF
- X: https://x.com/newt_travel
- Instagram: https://www.instagram.com/newt_guide/
- Threads: https://www.threads.com/@newt_guide
- TikTok: https://www.tiktok.com/@newt_travel
- YouTube: https://www.youtube.com/@newt_travel
FAQ
What measures is NEWT taking in response to the Middle East situation?
NEWT is offering full refunds for Middle East-related tours departing until June 30th and providing 24-hour support.
What are the conditions for tours eligible for a refund?
Eligible tours are package or customized tours to or via the Middle East, departing between March 1st and June 30th, 2026.
How are refunds processed?
Contact is required via NEWT's inquiry form. Hotel bookings will be handled individually.
Until when is travel to the Middle East suspended?
Travel is suspended until June 30th. Resumption will be decided based on the situation.
Tell me about NEWT's support system.
They have established a dedicated 24-hour customer support desk, strengthening rapid and flexible responses.