Next-Generation AI Call Solution Implemented at Aeon Delight Connect's Call Center
Aeon Delight Connect has introduced Netstars' AI call solution 'VoxAI Agent' to its call center. It aims to streamline response operations for facility management inquiries and improve response rates.
📋 Article Processing Timeline
- 📰 Published: April 15, 2026 at 19:00
- 🔍 Collected: April 15, 2026 at 10:31
- 🤖 AI Analyzed: April 19, 2026 at 13:35 (99h 3m after Collected)
Aeon Delight Connect Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, President: Nobuaki Kanaya, hereinafter "Aeon Delight Connect"), an Aeon Group related company, is pleased to announce the implementation of "VoxAI Agent", a telephone support solution provided by Netstars Co., Ltd. (Headquarters: Chuo-ku, Tokyo, President & CEO: Tsuyoshi Li, hereinafter "Netstars"), at its call center. Through this initiative, the company aims to realize efficiency in handling inquiries related to facility management.
"VoxAI Agent" is a next-generation telephone support solution utilizing AI. This solution is a service developed collaboratively by Netstars and VoxAI Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Qian Gao *Scheduled to change name to Daisybell Japan Co., Ltd.), and both companies are working together to expand its deployment in the future.
[Overview of the Initiative]
At the frontlines of call centers, numerous challenges have become prominent, such as chronic labor shortages and increasing costs for personnel training.
At Netstars, "VoxAI Agent" was introduced in advance for nighttime response at its own help desk starting in 2025, confirming clear results including a 94% reduction in operational costs. Based on this operational track record and know-how, Netstars has begun offering it to enterprises. As the first step, Aeon Delight Connect, which handles a wide range of facility management regardless of industry within the Aeon Group, decided to introduce it to its own call center.
With this implementation, by utilizing AI agents to have AI handle the first line of customer telephone inquiries, the company aims to reduce human response hours and improve the response rate. This will promote the securing of a stable response system and operational efficiency.
Furthermore, anticipating a future increase in inquiries and business expansion, they are building a mechanism that can flexibly expand the call-receiving system through the additional deployment of AI agents without relying on hiring new personnel.
In addition, through AI handling inquiries regarding equipment trouble and utilizing role-playing functions for human resource development, they aim for rapid problem solving and continuous improvement of response quality. Through these initiatives, they will realize the construction of a service provision system that can flexibly respond to changing customer needs and the sophistication of call center operations.
[Features of VoxAI Agent]
1. Supports Both Inbound and Outbound Calls
It handles not only inquiry responses (inbound) but also outbound call tasks such as follow-up calls. It realizes the automation of proactive customer service.
2. Natural Dialogue and High Intent Understanding
State-of-the-art AI technology enables flexible conversations that do not rely on fixed scenarios. With natural dialogue based on contextual understanding, it achieves a response quality akin to speaking with a human.
3. Smooth Integration with Existing Systems
Via API integration, it easily links with existing call center systems and business systems. It minimizes the implementation burden without requiring the construction of a new large-scale system.
■ About Aeon Delight Connect Co., Ltd.
Established in 2021 as a core company of the Aeon Delight Group. Targeting primarily small to medium-sized facilities of customers with nationwide and regional chain operations, it provides multiple services including construction, equipment management, cleaning, and security as a one-stop service. Its strength lies in "integrated management," comprehensively managing the maintenance and upkeep operations of each facility, supporting customers' business operations through efficient and high-quality facility management services.
■ About Netstars Co., Ltd.
Operating a gateway business since its founding in 2009. Introduced a QR code payment service for inbound tourists to Japan for the first time in 2015. Since then, it has developed the "StarPay" service, which allows stores to introduce and manage domestic and international QR code payment services all at once. Currently, based on the technological capabilities of StarPay, the company is working on multi-faceted service developments.
"VoxAI Agent" is a next-generation telephone support solution utilizing AI. This solution is a service developed collaboratively by Netstars and VoxAI Japan Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Qian Gao *Scheduled to change name to Daisybell Japan Co., Ltd.), and both companies are working together to expand its deployment in the future.
[Overview of the Initiative]
At the frontlines of call centers, numerous challenges have become prominent, such as chronic labor shortages and increasing costs for personnel training.
At Netstars, "VoxAI Agent" was introduced in advance for nighttime response at its own help desk starting in 2025, confirming clear results including a 94% reduction in operational costs. Based on this operational track record and know-how, Netstars has begun offering it to enterprises. As the first step, Aeon Delight Connect, which handles a wide range of facility management regardless of industry within the Aeon Group, decided to introduce it to its own call center.
With this implementation, by utilizing AI agents to have AI handle the first line of customer telephone inquiries, the company aims to reduce human response hours and improve the response rate. This will promote the securing of a stable response system and operational efficiency.
Furthermore, anticipating a future increase in inquiries and business expansion, they are building a mechanism that can flexibly expand the call-receiving system through the additional deployment of AI agents without relying on hiring new personnel.
In addition, through AI handling inquiries regarding equipment trouble and utilizing role-playing functions for human resource development, they aim for rapid problem solving and continuous improvement of response quality. Through these initiatives, they will realize the construction of a service provision system that can flexibly respond to changing customer needs and the sophistication of call center operations.
[Features of VoxAI Agent]
1. Supports Both Inbound and Outbound Calls
It handles not only inquiry responses (inbound) but also outbound call tasks such as follow-up calls. It realizes the automation of proactive customer service.
2. Natural Dialogue and High Intent Understanding
State-of-the-art AI technology enables flexible conversations that do not rely on fixed scenarios. With natural dialogue based on contextual understanding, it achieves a response quality akin to speaking with a human.
3. Smooth Integration with Existing Systems
Via API integration, it easily links with existing call center systems and business systems. It minimizes the implementation burden without requiring the construction of a new large-scale system.
■ About Aeon Delight Connect Co., Ltd.
Established in 2021 as a core company of the Aeon Delight Group. Targeting primarily small to medium-sized facilities of customers with nationwide and regional chain operations, it provides multiple services including construction, equipment management, cleaning, and security as a one-stop service. Its strength lies in "integrated management," comprehensively managing the maintenance and upkeep operations of each facility, supporting customers' business operations through efficient and high-quality facility management services.
■ About Netstars Co., Ltd.
Operating a gateway business since its founding in 2009. Introduced a QR code payment service for inbound tourists to Japan for the first time in 2015. Since then, it has developed the "StarPay" service, which allows stores to introduce and manage domestic and international QR code payment services all at once. Currently, based on the technological capabilities of StarPay, the company is working on multi-faceted service developments.