Introduction of RPA Implementation and Utilization Effects at Kajima Corporation

Needs Well Inc. (Headquarters: Chiyoda-ku, Tokyo, President: Gen Matsuoka) introduces the effects of RPA implementation and utilization at Kajima Corporation (Headquarters: Minato-ku, Tokyo, hereinafter 'Kajima Corporation') based on their case study.

1. Effects of RPA Implementation and Utilization

Kajima Corporation has proactively promoted initiatives for company-wide operational efficiency and productivity improvement by adopting and utilizing solutions such as RPA and AI, having paid early attention to advanced digital technologies.

Through our RPA implementation support service, our company has provided comprehensive services to Kajima Corporation long-term since 2019, covering everything from guideline formulation to operation, maintenance, education, and support. In this article, we introduce the effects of the implementation and utilization based on customer evaluations and feedback received at each phase of the RPA support.

We will continue to accumulate and standardize technology, knowledge, and know-how as a business partner that meets the expectations of various customers, providing valuable services.

- Guideline Formulation
Aiming for company-wide RPA deployment under the themes of 'achieving company-wide governance' and 'short delivery times with low costs,' we established thorough guidelines in agreement with the customer, including the definition of development rules and operating environments.
* Customer Feedback
'You provided well-organized guidelines from a governance perspective, allowing us to confidently move forward with the company-wide rollout.'

- Knowledge Site Construction
We built a dedicated RPA portal site to enable information and knowledge sharing among users.
* Customer Feedback
'Information sharing among users became active, advancing the utilization of RPA in the field. It is a beneficial system that also prevents the personalization of tasks.'

- RPA Operating Environment Construction
For the RPA operating environment, we pre-adjusted the overarching content and schedule during the guideline formulation, achieving a smooth implementation.
* Customer Feedback
'Because the flow from pre-implementation to operation was clear, we were able to proceed with the setup smoothly. The administrative burden was also reduced, allowing us to operate with peace of mind.'

- Creation of Educational Content
We created specialized educational content and curriculums tailored to field needs, supporting improved understanding.
* Customer Feedback
'By creating educational content aligned with our own operations, understanding in the field improved. Participants also noted it was "easy to understand," dispelling initial anxieties about the implementation.'

- Scenario Development Support
We provided support for developing initial scenarios so that the effects of the implementation could be realized early on.
* Customer Feedback
'Thanks to your provision of versatile initial scenarios tailored to our operations right after implementation, we were able to deploy effectively during the implementation phase.'

- RPA Support (Inquiry Handling, Operation/Maintenance)
We have built a continuous support system even after implementation, ensuring secure and rapid operations.
* Customer Feedback
'The post-implementation support is extensive, allowing us to continue operations with peace of mind. Inquiry handling is swift, and we are able to make early corrections when errors occur.'

- Hands-on Seminars
We held practical hands-on seminars, providing a space where participants could learn while actively engaging in the process.
* Customer Feedback
'Participants have given feedback saying, "Being able to learn while actually doing the work helped us grasp the image of RPA implementation."'

2. Track Record and Features of the RPA Implementation Support Service

Our company is a multi-award-winning SI partner, having received the 'NTT DATA RPA Partner AWARD' for three consecutive years for NTT DATA's RPA tool 'WinActor'. Additionally, we are an expert company in the RPA field, having secured orders for Microsoft's RPA tool 'Power Automate' from major general contractors, large e-commerce site operators, and industrial machinery parts manufacturers.

Furthermore, in addition to RPA implementation support, we offer a variety of services as an RPA expert, including hybrid RPA implementation support and business efficiency improvements utilizing AI.

Supporting Hybrid RPA Implementation
Engineers who understand the respective strengths and characteristics of both WinActor and Power Automate determine the most suitable RPA for business automation, supporting the design of more effective business flows and scenarios.

Supporting Business Efficiency Improvements Utilizing AI
By adding AI to RPA, opportunities for automation expand significantly, improving productivity and efficiency, and enabling a broader scope of operational streamlining. We support business automation combining RPA and AI.

Contributing to DX Promotion and Service Value Enhancement
The role of engineers in accompanying customers to solve their challenges and supporting their decision-making is becoming increasingly important.