NE Formulates Basic Policy Against Customer Harassment: Aiming to Create a Safe Working Environment for Employees
NE Corporation has formulated a "Policy on Responding to Customer Harassment" ahead of the mandatory implementation of customer harassment prevention measures from October 2026. The company aims to create a safe working environment for employees and maintain healthy relationships with business partners, thereby continuing to provide high-quality services.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 20:00
- 🔍 Collected: May 7, 2026 at 11:31
- 🤖 AI Analyzed: May 7, 2026 at 11:53 (21 min after Collected)
NE Corporation (Headquarters: Yokohama City, Kanagawa Prefecture; Representative Director and CEO: Noriyoshi Higo; hereinafter "NE") has formulated a "Policy on Responding to Customer Harassment" with the aim of maintaining an environment where both business partners and employees respect each other and can work healthily.
Due to legal revisions in June 2025, it has been decided that from October 2026, measures to prevent customer harassment (hereinafter "customer harassment") will become an obligation for business owners. Under the corporate culture of "Passion for Commerce. Love Commerce.", NE believes it is indispensable to maintain an environment where employees who support services and prospective colleagues can work safely and proudly, both mentally and physically. By fulfilling its social responsibility as a listed company and clarifying its guidelines ahead of the mandatory implementation of this system, NE will strengthen its system to continue providing the highest quality services.
■ Background of Formulation
1. Responsibility to Protect the "Mental and Physical Safety" of Employees
Services provided by NE, such as "Next Engine," are supported by the creative activities of each and every employee. It is NE's responsibility to protect employees from mental distress caused by unreasonable behavior and to create an environment where they can challenge themselves with peace of mind. By clearly demonstrating the organization's stance to protect employees, NE strives to stabilize their professional lives.
2. Establishing an Environment for More Sincere Dialogue, Ahead of Legal Obligation
Based on the revision of the "Act on Comprehensive Promotion of Labor Policies" and the "Guidelines for Preventing Customer Harassment" promulgated in February 2026, NE has clearly defined behaviors that are socially inappropriate. By formulating this policy ahead of the mandatory implementation, NE will continue to provide unwavering sincerity to its business partners who use its services daily, and establish a system where employees can dedicate themselves to their work in good health.
3. Learning from Customer Feedback and Continuing to Grow Together
For NE, customer feedback is not just something to "respond to," but something to "receive to improve services." While we sometimes receive strict feedback, it serves as a valuable opportunity for us to learn and improve. This policy aims to protect an environment where both business partners and employees can engage in dialogue with peace of mind, in order to continue to sincerely address such important feedback.
*This policy does not restrict legitimate opinions, requests, or feedback from business partners.
■ Overview of the "Policy on Responding to Customer Harassment"
*Please refer to the corporate website for the full text of the policy.
・Basic Philosophy: To provide sincere and high-quality services to all business partners, we will maintain an environment where employees can work safely and proudly, both mentally and physically. We consider business partners and employees to be equal partners.
・Definition: Based on the Ministry of Health, Labour and Welfare's manual, customer harassment is defined as "means and manners of realization that are socially inappropriate in light of the validity of the content."
・Main Applicable Acts: Includes physical/mental attacks (assault, verbal abuse, slander), intimidating/discriminatory/sexual remarks, defamation on social media, unjust confinement, and excessive or unreasonable demands.
・NE's Response: If it is determined that such acts have occurred, we may refuse to provide services. In malicious cases, the organization will respond resolutely, not just the individual on site, and will deal with the situation appropriately in cooperation with the police, lawyers, and other relevant parties.
・Specific Initiatives: Promoting the establishment of internal consultation desks and response manuals, implementation of employee training, and mental health care systems for affected employees (cooperation with industrial physicians and external specialized organizations).
■ About NE Corporation
Under the corporate culture of "Passion for Commerce. Love Commerce.", NE Corporation develops SaaS and support businesses that empower the growth of e-commerce operators. Based on an independent and autonomous management strategy, the company promotes business in three areas: EC support/SaaS business, regional revitalization/local government support business, and consulting business, aiming to establish its position as a commerce infrastructure for the AI agent era.
Company Name: NE Corporation
Representative Director and CEO: Noriyoshi Higo
Head Office Location: 16F, EPIC TOWER SHIN YOKOHAMA, 3-2-3 Shin-Yokohama, Kohoku-ku, Yokohama City, Kanagawa Prefecture
Established: May 2, 2022
Listed Market: Tokyo Stock Exchange Growth Market (Securities Code: 441A)
Capital: 272,500 thousand yen (as of January 31, 2026)
Business Activities: EC support/SaaS business, regional revitalization/local government support business, consulting business
Corporate Website: https://ne-inc.jp
Vision/Mission Page: https://ne-inc.jp/vision-mission/
■ Inquiries Regarding This Matter
NE Corporation Public Relations
Due to legal revisions in June 2025, it has been decided that from October 2026, measures to prevent customer harassment (hereinafter "customer harassment") will become an obligation for business owners. Under the corporate culture of "Passion for Commerce. Love Commerce.", NE believes it is indispensable to maintain an environment where employees who support services and prospective colleagues can work safely and proudly, both mentally and physically. By fulfilling its social responsibility as a listed company and clarifying its guidelines ahead of the mandatory implementation of this system, NE will strengthen its system to continue providing the highest quality services.
■ Background of Formulation
1. Responsibility to Protect the "Mental and Physical Safety" of Employees
Services provided by NE, such as "Next Engine," are supported by the creative activities of each and every employee. It is NE's responsibility to protect employees from mental distress caused by unreasonable behavior and to create an environment where they can challenge themselves with peace of mind. By clearly demonstrating the organization's stance to protect employees, NE strives to stabilize their professional lives.
2. Establishing an Environment for More Sincere Dialogue, Ahead of Legal Obligation
Based on the revision of the "Act on Comprehensive Promotion of Labor Policies" and the "Guidelines for Preventing Customer Harassment" promulgated in February 2026, NE has clearly defined behaviors that are socially inappropriate. By formulating this policy ahead of the mandatory implementation, NE will continue to provide unwavering sincerity to its business partners who use its services daily, and establish a system where employees can dedicate themselves to their work in good health.
3. Learning from Customer Feedback and Continuing to Grow Together
For NE, customer feedback is not just something to "respond to," but something to "receive to improve services." While we sometimes receive strict feedback, it serves as a valuable opportunity for us to learn and improve. This policy aims to protect an environment where both business partners and employees can engage in dialogue with peace of mind, in order to continue to sincerely address such important feedback.
*This policy does not restrict legitimate opinions, requests, or feedback from business partners.
■ Overview of the "Policy on Responding to Customer Harassment"
*Please refer to the corporate website for the full text of the policy.
・Basic Philosophy: To provide sincere and high-quality services to all business partners, we will maintain an environment where employees can work safely and proudly, both mentally and physically. We consider business partners and employees to be equal partners.
・Definition: Based on the Ministry of Health, Labour and Welfare's manual, customer harassment is defined as "means and manners of realization that are socially inappropriate in light of the validity of the content."
・Main Applicable Acts: Includes physical/mental attacks (assault, verbal abuse, slander), intimidating/discriminatory/sexual remarks, defamation on social media, unjust confinement, and excessive or unreasonable demands.
・NE's Response: If it is determined that such acts have occurred, we may refuse to provide services. In malicious cases, the organization will respond resolutely, not just the individual on site, and will deal with the situation appropriately in cooperation with the police, lawyers, and other relevant parties.
・Specific Initiatives: Promoting the establishment of internal consultation desks and response manuals, implementation of employee training, and mental health care systems for affected employees (cooperation with industrial physicians and external specialized organizations).
■ About NE Corporation
Under the corporate culture of "Passion for Commerce. Love Commerce.", NE Corporation develops SaaS and support businesses that empower the growth of e-commerce operators. Based on an independent and autonomous management strategy, the company promotes business in three areas: EC support/SaaS business, regional revitalization/local government support business, and consulting business, aiming to establish its position as a commerce infrastructure for the AI agent era.
Company Name: NE Corporation
Representative Director and CEO: Noriyoshi Higo
Head Office Location: 16F, EPIC TOWER SHIN YOKOHAMA, 3-2-3 Shin-Yokohama, Kohoku-ku, Yokohama City, Kanagawa Prefecture
Established: May 2, 2022
Listed Market: Tokyo Stock Exchange Growth Market (Securities Code: 441A)
Capital: 272,500 thousand yen (as of January 31, 2026)
Business Activities: EC support/SaaS business, regional revitalization/local government support business, consulting business
Corporate Website: https://ne-inc.jp
Vision/Mission Page: https://ne-inc.jp/vision-mission/
■ Inquiries Regarding This Matter
NE Corporation Public Relations