Hilton Nagoya Launches Original Postcard Service to Connect Guest Memories Worldwide

Original Postcard Design

Hilton Nagoya (Nagoya City, Aichi Prefecture, General Manager Ann Khan) will launch a new service, "Postcard Service," for overnight guests starting July 3, 2026 (Fri).

This service aims to deepen customer connections by allowing guests to share their stay memories with loved ones, making their experience at Hilton Nagoya more memorable. Guests can write their thoughts about their time at the hotel in their own words and send them domestically and internationally.

The postcards offered feature a timeless and sophisticated design reflecting Hilton Nagoya's brand image. A line drawing of Nagoya's skyline in the navy color symbolizing the Hilton brand expresses the charm of a city where tradition and modernity coexist. The message "MEMORIES FROM THE ❤ OF JAPAN" embodies Hilton Nagoya's desire to deliver heartfelt hospitality from Nagoya, the heart of Japan, and serves as an item symbolizing a memorable stay experience for guests.

A specially designed mailbox for this service will be installed at the hotel's front desk, where guests can drop off their completed postcards. The hotel will then mail the postcards. This service is available to Hilton Honors members and is scheduled to be implemented within 2026.

These initiatives are part of Hilton's newly established brand statement, "The World's Iconic Host," which aims to deepen connections with each guest and create more meaningful experiences. We aim to extend the moment of staying at Hilton Nagoya beyond just the present, into a memorable experience shared with loved ones.

Ann Khan, General Manager of Hilton Nagoya, stated:

"We hope that the time spent at Hilton Nagoya becomes a cherished memory for our guests, and that they can share those feelings with their loved ones. Through this postcard service, we hope to deliver the unique warmth of Nagoya and Hilton Nagoya to the world. Furthermore, this initiative embodies our commitment as Hilton's 'Iconic Host' to be attentive to each guest and create memorable moments."

Hilton Nagoya leverages its convenient location between Nagoya Station and Sakae to provide high-quality experiences to guests visiting for various purposes, including business and leisure. We will continue to strive to create memorable hotel experiences by offering services that resonate with each guest's travel memories.

Postbox Image

Profile of Ann Khan, General Manager of Hilton Nagoya

A hospitality professional with over 20 years of experience in sales, marketing, and operations of luxury hotels in multiple markets including Japan, South Korea, China, Singapore, and the United Arab Emirates. She has driven hotel pre-opening preparations, brand value enhancement, and organizational growth through strategic planning from a management perspective and outstanding leadership.

Ann Khan, General Manager of Hilton Nagoya

About Hilton Nagoya

Hilton Nagoya, established in 1989 as the first foreign-affiliated hotel in Nagoya, is located in the heart of Nagoya, Fushimi. All 460 sophisticated guest rooms, including suites, offer beautiful city views. The hotel is equipped with world-class services and comprehensive facilities such as fine dining, an executive lounge, banquet halls, and a fitness center, providing a comfortable stay for both business and leisure travelers. For more information, please visit hiltonnagoya.jp.

Hilton Nagoya

About Hilton Hotels & Resorts

For over 100 years, Hilton Hotels & Resorts has set the standard for hospitality and has been a bridge between people, cultures, and communities worldwide. In popular destinations around the globe, we provide places where people gather, connect, and make their mark – through captivating design and vibrant shared spaces, lively lobbies and bars, top-tier restaurants, and iconic events. With over 600 hotels across six continents, we welcome guests from around the world with expertise and caring service. Book your next stay at hilton.com or through the industry-leading Hilton Honors mobile app. Hilton Honors members who book directly through Hilton's official channels receive instant benefits, including a best-price guarantee, free standard Wi-Fi, and digital amenities like digital check-in with room selection. For more information, visit stories.hilton.com/hhr, and follow Hilton Hotels & Resorts on Facebook, X, and Instagram.

About Hilton Honors

Hilton Honors is the award-winning guest loyalty program for Hilton's 22 global brands, spanning more than 7,000 properties in 124 countries and territories. More than 170 million members have joined Hilton Honors, which offers members 10+10+10 benefits, including the ability to earn and redeem points on free nights, and no blackout dates. Members can also enjoy exclusive member rates, digital check-in with room selection, and a Digital Key, all available through the industry-leading Hilton Honors app. Members can earn and redeem points through various methods, including co-branded credit cards. The program is free to join, and travelers may enroll at hiltonhonors.com. For more information, visit stories.hilton.com/hiltonhonors, and follow Hilton Honors on Facebook, X, and Instagram.