Ministry of Economy, Trade and Industry, Small and Medium Enterprise Agency, Interviews Musashino Co., Ltd. on AI Utilization – Unveiling 'Gritty AI Adoption Know-how' Built in a Workplace Where 90% Are Non-IT Personnel, and the Latest Updates to its Internal AI 'MRAG'
Musashino Co., Ltd., a company where 90% of employees are non-IT personnel, was interviewed by Japan's METI Small and Medium Enterprise Agency regarding its unique approach to AI adoption. The company has successfully integrated its proprietary AI tool, MRAG, into daily operations, fostering a culture where all employees proficiently use generative AI. Musashino also announced significant updates to MRAG, including features for global use case sharing, a prompt assistant, voice transcription, and automated presentation creation, while also focusing on strengthening security and developing "Agentic AI."
📋 Article Processing Timeline
- 📰 Published: April 2, 2026 at 19:30
- 🔍 Collected: April 2, 2026 at 14:01
- 🤖 AI Analyzed: April 17, 2026 at 06:51 (352h 49m after Collected)
About Internal AI "MRAG" and Our Company's Value Proposition
"MRAG" is an internal AI tool exclusively developed by Musashino Co., Ltd., usable in a secure environment. It is designed with the objectives of "creating a system where operations run smoothly even without the president" and "ensuring management plans are thoroughly understood by all employees." Utilizing RAG (Retrieval-Augmented Generation) technology, the AI references vast internal data such as internal manuals, past meeting minutes, and management plans for thorough numerical control.
Our company's greatest strength lies in fostering a corporate culture where all employees, from part-time workers to seniors over 60, proficiently use generative AI in their daily work, despite 90% of our workforce being non-IT personnel. We do not just provide AI tools. We offer consulting that integrates the "gritty know-how for AI adoption, enabling anyone to use AI" that we've cultivated in our own operations into client companies, thereby supporting the creation of organizations that improve the performance of implementing companies.
1. Background of the Interview by the Ministry of Economy, Trade and Industry, Small and Medium Enterprise Agency
Amidst the urgent need for AI adoption to improve productivity in small and medium-sized enterprises (SMEs), our company's advanced case—where AI is not merely introduced as a system but integrated into the corporate culture with all employees utilizing it in their daily work—garnered interest, leading to this interview by the Small and Medium Enterprise Agency. Our practical insights are gaining attention as a reference model for promoting DX (Digital Transformation) across all SMEs in Japan.
2. Details of New "MRAG" Features and Updates
Reflecting feedback from the field, we are sequentially releasing new features that simultaneously eliminate reliance on individual expertise and improve operational efficiency.
① Global Use Cases (Use Case Sharing Function) (Implemented on March 13, 2026)
Shares excellent internal AI utilization examples with other companies that have adopted MRAG. This accelerates the horizontal expansion of use cases between companies.
② Prompt Assistant Function (Implemented on March 20, 2026)
The AI itself assists in giving instructions to the AI. This creates an environment where even employees unfamiliar with AI can create highly accurate prompts.
③ Voice Transcription Function (Scheduled for release on April 20, 2026)
Instantly transcribes audio from long meetings (approx. 2 hours) or business negotiations into text. This elevates audio data into valuable management information assets, enabling visualization of customer insights and utilization in interviews.
④ Rollout of "Smart Slide" for Automated Presentation Material Creation
We are officially launching "Smart Slide," an AI-powered slide generation function linked with MRAG. This function instantly converts generated answers into complete slides.
●Internal Use Start: Company-wide rollout from April 3.
●Implementation of Customer Management Function: Provision to client companies began on April 15.
To prepare for service launch from May onwards, a free beta version will first be offered to clients.
3. Strengthening Security and Governance
We are establishing the highest standard of security measures to ensure AI can be used for business operations with confidence regarding confidential information.
●Permission Management (Supervisor Function): Sets appropriate access rights according to organizational hierarchy. (Scheduled for late April)
●File History Deletion Function: Currently developing a history deletion function to maintain the confidentiality of uploaded data.
4. Challenge to Next-Generation AI: "Agentic AI"
We will reflect a functional proposal for "Agentic AI (AI Agent Collaboration)," where AI autonomously performs tasks, into the staging environment by the end of April.
This will further accelerate development towards automating complex business processes in small and medium-sized enterprises.
Our company will continue to pursue further improvements in convenience and safety, serving as a model case for practical AI utilization in small and medium-sized enterprises.
■ Musashino Co., Ltd. Corporate Website
■ Management Academy® Service Details · Management Consulting (Musashino Co., Ltd.)
[Contact Information for this Matter]
Company Name: Musashino Co., Ltd.
Contact Person: Momoka Ochiai
TEL: 0120-85-6340
E-mail: market@musashino.jp