Media Coverage: Yumiko Yamazaki, Pioneer of Laundry Services Overcoming Bankruptcy and Serious Illness, Rises Again with Smartphone-Based Laundry Service 'Wash on Go'

Mile Corporation (Headquarters: Shibuya-ku, Tokyo, CEO: Yumiko Yamazaki), which operates the smartphone-based same-day laundry service 'Wash on Go,' announces that an interview article featuring its representative, Yumiko Yamazaki, has been published on the official note of Mitsui Fudosan Work Styling, 'Well-being Tips Discovery! Happy Work Style Delivery Team!' The article introduces Yamazaki's journey of starting a laundry service in 2005, expanding to over 30 stores nationwide by combining coin-operated laundries and laundry services, and her resilience through the COVID-19 pandemic, serious illness, and the bankruptcy of her previous business, leading to her comeback in the laundry industry.

Following this interview, Mile will strengthen the acceptance of service usage, partnerships with hotels, vacation rentals, and corporations, collaborations with laundry factories, and media interviews for Wash on Go.

Eliminating the Time Spent on Laundry: Smartphone-Based Laundry Service 'Wash on Go'

Laundry remains a time-consuming household chore.

While laundry is essential in daily life, it can be burdensome in urban areas or while traveling.

Carrying laundry to a coin-operated laundry Waiting for the washing machine and dryer to be available Checking hotel laundry fees and return times Worrying about running out of clothes during business trips or vacations Clearing your schedule on busy weekdays just for laundry

Wash on Go is a service designed to eliminate the time spent on laundry. Simply bundle your laundry in a bag or suitcase and request pickup via smartphone. Pickup and delivery are handled using Uber Direct, and professional laundry services take care of the washing.

Instead of going to do laundry, laundry comes to where it's needed. Wash on Go is creating a new laundry experience.

What You Can Do with Wash on Go

Wash on Go is a smartphone-based same-day laundry service with the concept of 'just call and your laundry is done.'

Users do not need to prepare a special bag. Simply bundle your laundry in a closable bag, suitcase, or other container and place your order via smartphone. When you take a photo of your laundry during the ordering process, AI will estimate the weight and cost. Payment is also completed via smartphone.

AI estimates weight and cost based on a photo of your laundry Ordering and payment are completed via smartphone AI estimates weight and cost based on a photo of your laundry Quick pickup within approximately 30 minutes Orders placed in the morning can generally be delivered the same day Starting at 6,980 yen (tax included) for up to 6 kg Members paying a monthly fee of 900 yen can start at 4,980 yen (tax included) per use Service available in Tokyo's 23 wards and parts of Kawasaki City Pickup and delivery available at designated locations such as hotels, Airbnb, homes, and offices

*Note: Delivery and return times may vary depending on the region, weather, time of day, availability of delivery partners, and store congestion. *Note: Some areas within the service area may not be covered.

Who Is This Service For?

Wash on Go is a service suitable not only for individual use but also for collaboration with accommodation facilities, corporations, and laundry factories.

Travelers and business travelers: No need to search for a coin-operated laundry while staying at a hotel or Airbnb. You can request laundry services via smartphone without cutting into your sightseeing or work time. Urban residents: Reduces the burden of carrying laundry on busy weekdays, rainy days, or days with a large amount of laundry. Hotels, vacation rentals, and serviced apartments: In addition to directing guests to nearby coin-operated laundries, you can offer added value with smartphone-based laundry services. This can improve satisfaction for long-term guests, visiting tourists, and families. Corporations and HR personnel: Can be introduced as a support service for business travelers, single expatriates, and busy employees. Can be utilized as a fringe benefit to increase employees' disposable time. Laundry factories and laundry service providers: Can leverage existing facilities and staff while establishing a new order channel through digital means. Seeking collaboration with businesses looking to capture demand for pickup and return services.

What Was Discussed in the Interview with Mitsui Fudosan Work Styling Official Note

The interview article, 'Overcoming COVID-19, Illness, Bankruptcy, and Rising Again: The Story of an Entrepreneur Who Regained the Joy of Work,' introduces Yamazaki's entrepreneurial roots and her aspirations for Wash on Go.

Background of starting the laundry service in 2005 The process of combining coin-operated laundries and laundry services, expanding to over 30 stores nationwide Challenges related to the Tokyo Olympics The impact of COVID-19, serious illness, and the bankruptcy of the previous business The suggestion from others to 'try the laundry service again' Transitioning to a more agile business model combining smartphones, AI, and delivery networks instead of expanding physical stores The vision of redesigning laundry digitally with 'Laundry OS'

Publication: Mitsui Fudosan Work Styling Official Note 'Well-being Tips Discovery! Happy Work Style Delivery Team!' Article Title: Overcoming COVID-19, Illness, Bankruptcy, and Rising Again: The Story of an Entrepreneur Who Regained the Joy of Work Publication Date: May 13, 2026 Article URL: https://note.com/ws_tsutaetai/n/n5af3c43a0414

Why Is Mile Taking on Laundry Again?

Yamazaki has extensive experience in the laundry service industry, including store operations, quality control, customer service, franchise expansion, and event management.

However, the COVID-19 pandemic highlighted the challenge that 'expanding physical stores alone makes the business vulnerable to external changes.' Mile aims to create a lighter, more scalable, and user-friendly laundry service that does not rely solely on physical stores.

Wash on Go combines laundry factories, delivery networks, smartphone apps, and AI-based price estimates to transform laundry from a chore that requires going out to a service that can be called upon.

Comments from CEO Yumiko Yamazaki

Laundry services are not just about cleaning clothes. They are about reclaiming the time spent on household chores for work, family, travel experiences, or personal time. Although I have experienced significant setbacks, there is still much room for improvement in the laundry business. Instead of asking customers to come to the store, we aim to bring the service to those who need it. With smartphone-based services and transparent pricing, we are making laundry more convenient and accessible. I am once again challenging this industry to create a new standard.

Through Wash on Go, we aim to increase users' time, create new revenue opportunities for laundry services, and expand Japanese laundry services globally.

We Are Accepting Inquiries for Partnerships, Interviews, and Implementation Consultations

Wash on Go is accepting inquiries from the following companies, facilities, and businesses to expand its services:

Hotels, ryokans, serviced apartments, and vacation rental management companies Services and tourism-related businesses targeting inbound tourists Corporations interested in introducing laundry services as a fringe benefit Management companies for apartments, share houses, and residences Laundry factories interested in capturing demand for pickup and return services Media, events, local governments, and accelerator-related parties

We welcome inquiries such as 'We would like to introduce laundry services for our guests' or 'We are interested in introducing laundry services as a fringe benefit.'