Mico Announces 'Mico LINE Communication for Salesforce' on Salesforce AppExchange
Mico Inc. has launched "Mico LINE Communication for Salesforce" on the Salesforce AppExchange. This integration allows businesses to connect Salesforce customer data with their official LINE accounts, enabling personalized and seamless customer communication. It supports companies in maximizing customer response capabilities and enhancing CX through integration with "Mico Engage AI" and "BizClo".
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- 📰 Published: April 15, 2026 at 23:00
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Mico Inc. (Headquarters: Osaka City, Kita Ward, President and CEO: Shu Yamada) announced Mico LINE Communication for Salesforce on Salesforce AppExchange, the leading enterprise cloud marketplace for partner apps and experts.
This contributes to customers integrating Salesforce customer data with their official LINE accounts to build personalized, seamless communication tailored to each customer. Through integration with the LINE marketing tool "Mico Engage AI" and the LINE 1to1 business chat "BizClo", it supports companies in maximizing their customer response capabilities and improving CX.
Mico LINE Communication for Salesforce, directly integrated with Salesforce, is currently available on AppExchange at https://appexchangejp.salesforce.com/appxListingDetail?listingId=25211314-a7da-46b1-b567-dbbc1f9f74fd.
About Mico LINE Communication for Salesforce
This is a platform that realizes optimal communication tailored to each customer by integrating LINE communication tools "Mico Engage AI" and "BizClo" with Salesforce customer data. It enables smooth, personalized responses based on customer information, such as starting LINE 1to1 communication with a single click from the Salesforce customer screen.
(1) Integrated Data Management and Customer Communication
Seamlessly integrates with Salesforce to consolidate marketing and sales customer data. By centrally managing the customer experience centered around LINE, it promotes personalized 1to1 communication. LINE 1to1 communication can also be initiated with a single click from the Salesforce customer screen.
(2) Promoting Secure Customer Support through Organization-Level Permission Settings
With large-scale organizational operations in mind, it provides standard features for permission management and governance using official LINE accounts. It enables appropriate access control for each department and representative, realizing secure and smooth 1to1 communication operations and promoting company-wide adoption.
(3) Contributing to Improvements in 'Speed, Scale, and Quality' through Collaboration between AI and Humans
By leveraging AI technology, it simultaneously expands response capacity and improves communication quality in LINE marketing. AI-assisted responses and message generation support the rapid handling of vast amounts of customer inquiries. By combining this with final human checks, it provides a personalized experience optimized for each individual, regardless of business scale, without compromise, achieving both operational efficiency and maximized results.
*Subscription to "Mico Engage AI" and "BizClo" is required to use this solution. Please contact us for details.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise cloud marketplace, helping companies, developers, and entrepreneurs build, sell, and grow in entirely new ways. Since its launch in 2006, AppExchange has over 8,000 partner applications and certified consultants, and 13 million customer adoptions. It connects customers with instantly installable and customizable applications and Salesforce-certified consultants to solve any business challenge, regardless of industry or size.
About Mico's Services
LINE Marketing Tool "Mico Engage AI": https://mico-inc.com/engage/
LINE 1to1 Business Chat "BizClo": https://mico-inc.com/bizclo/
About Mico Inc.
Mico Inc. aims to foster "Lifetime Trust" between companies and customers by optimizing customer communication experiences. Through data infrastructure, multiple products, and cross-channel capabilities, it integrates communication from all touchpoints to enhance customer engagement. With over 5,500 brands of extensive implementation experience and knowledge, it strongly drives business growth.
Company Name: Mico Inc.
Location: 5F, Grand Green Osaka North Building, 6-38 Ofuka-cho, Kita-ku, Osaka, Japan (JAM BASE 5F JAM-OFFICE 5-A・5-B)
Representative: Shu Yamada, President and CEO
Established: October 30, 2017
Capital: 100 million yen (Total funding raised: 6.3 billion yen)
Business Activities: Planning, development, and sales of LINE marketing tool "Mico Engage AI", 1to1 business chat "BizClo", membership card mini-app "MicoMe", and AI call "Mico Voice AI"
Official HP: https://mico-inc.com
Mico Engage AI: https://mico-inc.com/engage/
Mico Message: https://mico-inc.com/message/
Mico Voice AI: https://mico-inc.com/voice/
BizClo: https://mico-inc.com/bizclo/
Mico SMS/RCS: https://mico-inc.com/sms-rcs/
This contributes to customers integrating Salesforce customer data with their official LINE accounts to build personalized, seamless communication tailored to each customer. Through integration with the LINE marketing tool "Mico Engage AI" and the LINE 1to1 business chat "BizClo", it supports companies in maximizing their customer response capabilities and improving CX.
Mico LINE Communication for Salesforce, directly integrated with Salesforce, is currently available on AppExchange at https://appexchangejp.salesforce.com/appxListingDetail?listingId=25211314-a7da-46b1-b567-dbbc1f9f74fd.
About Mico LINE Communication for Salesforce
This is a platform that realizes optimal communication tailored to each customer by integrating LINE communication tools "Mico Engage AI" and "BizClo" with Salesforce customer data. It enables smooth, personalized responses based on customer information, such as starting LINE 1to1 communication with a single click from the Salesforce customer screen.
(1) Integrated Data Management and Customer Communication
Seamlessly integrates with Salesforce to consolidate marketing and sales customer data. By centrally managing the customer experience centered around LINE, it promotes personalized 1to1 communication. LINE 1to1 communication can also be initiated with a single click from the Salesforce customer screen.
(2) Promoting Secure Customer Support through Organization-Level Permission Settings
With large-scale organizational operations in mind, it provides standard features for permission management and governance using official LINE accounts. It enables appropriate access control for each department and representative, realizing secure and smooth 1to1 communication operations and promoting company-wide adoption.
(3) Contributing to Improvements in 'Speed, Scale, and Quality' through Collaboration between AI and Humans
By leveraging AI technology, it simultaneously expands response capacity and improves communication quality in LINE marketing. AI-assisted responses and message generation support the rapid handling of vast amounts of customer inquiries. By combining this with final human checks, it provides a personalized experience optimized for each individual, regardless of business scale, without compromise, achieving both operational efficiency and maximized results.
*Subscription to "Mico Engage AI" and "BizClo" is required to use this solution. Please contact us for details.
About Salesforce AppExchange
Salesforce AppExchange is the world's leading enterprise cloud marketplace, helping companies, developers, and entrepreneurs build, sell, and grow in entirely new ways. Since its launch in 2006, AppExchange has over 8,000 partner applications and certified consultants, and 13 million customer adoptions. It connects customers with instantly installable and customizable applications and Salesforce-certified consultants to solve any business challenge, regardless of industry or size.
About Mico's Services
LINE Marketing Tool "Mico Engage AI": https://mico-inc.com/engage/
LINE 1to1 Business Chat "BizClo": https://mico-inc.com/bizclo/
About Mico Inc.
Mico Inc. aims to foster "Lifetime Trust" between companies and customers by optimizing customer communication experiences. Through data infrastructure, multiple products, and cross-channel capabilities, it integrates communication from all touchpoints to enhance customer engagement. With over 5,500 brands of extensive implementation experience and knowledge, it strongly drives business growth.
Company Name: Mico Inc.
Location: 5F, Grand Green Osaka North Building, 6-38 Ofuka-cho, Kita-ku, Osaka, Japan (JAM BASE 5F JAM-OFFICE 5-A・5-B)
Representative: Shu Yamada, President and CEO
Established: October 30, 2017
Capital: 100 million yen (Total funding raised: 6.3 billion yen)
Business Activities: Planning, development, and sales of LINE marketing tool "Mico Engage AI", 1to1 business chat "BizClo", membership card mini-app "MicoMe", and AI call "Mico Voice AI"
Official HP: https://mico-inc.com
Mico Engage AI: https://mico-inc.com/engage/
Mico Message: https://mico-inc.com/message/
Mico Voice AI: https://mico-inc.com/voice/
BizClo: https://mico-inc.com/bizclo/
Mico SMS/RCS: https://mico-inc.com/sms-rcs/