Certified Rent Debt Guarantee Company Elz Support Transforms Senior Household Tenancy 'Anxiety' into a 'Chosen Strategy': Providing Necessary Preparations One-Stop

Elz Support Co., Ltd. (Headquarters: Nakano-ku, Tokyo; Representative Director: Kiyoshi Fujita; hereinafter "Elz Support"), a rent debt guarantee business within the Home Net Group that promotes the establishment of a community-based integrated care system through support for seniors' housing, living, and end-of-life planning, is strengthening its provision of a comprehensive solution for real estate management companies and owners. This solution offers four functions in one stop: rent guarantee, monitoring services, post-mortem administrative delegation, and landlord's expense (lonely death) insurance, aimed at solving challenges in the rental housing market due to the increasing number of single-senior households.

Through this initiative, we will propose the acceptance of senior households as a "vacancy countermeasure" and "strengthening of property competitiveness" to management companies and owners who have previously felt uneasy about senior tenants, by establishing multi-layered risk management.

【Background and Purpose】

Currently, the number of single-senior households in Japan's rental housing market is continuously increasing. However, for many real estate owners and management companies, concerns such as "rent arrears," "health anxiety and isolation," "procedures in case of an emergency," and "risks of restoration costs" have been major hurdles when considering accepting senior households.

However, according to our survey, over 60% of senior tenants reside for more than 6 years (*1), making them a valuable tenant demographic that contributes to stable property operation for owners.

As a rent guarantee company certified under the Ministry of Land, Infrastructure, Transport and Tourism's "Certified Rent Debt Guarantee Provider System" (Certification No.: 2), Elz Support aims to transform the acceptance of senior households from an "increase in operational burden" into a "chosen strategy" for sustainable rental management, by integrating essential peripheral services for senior tenancy with rent guarantee as its core.

(*1) Source: 25th Rental Housing Market Sentiment Survey 'Nikkan Kyo Tanki' June 2021

【Four Pillars of the Solution for Senior Households】

Elz Support provides the following solutions one-stop for risks associated with each phase of accepting senior households:

1. Rent Guarantee Service
   As a certified guarantee company, we guarantee rent even in the event of arrears, protecting the owner's income.

2. Monitoring Service
   Utilizing IoT light bulbs and electricity usage data, we detect daily anomalies early while respecting privacy, reducing the risk of lonely deaths.

3. Post-Mortem Administrative Delegation Service
   When a tenant passes away, we smoothly handle the disposal of remaining belongings and termination of the lease agreement, preventing practical troubles such as the absence of heirs.

4. Landlord's Expense (Lonely Death) Insurance
   Compensates for restoration costs and vacancy losses in the event of an emergency, covering financial risks.

【Benefits of Introducing This Solution】

• Reduced Operational Burden through Specialized Scheme
  Elz Support's solution provides end-to-end support for management operations, from move-in to post-emergency arrangements.

• Strengthened Legal and Practical Risk Management
  We provide an appropriate housing support scheme that also complies with the revised Housing Safety Net Act, effective October 2025.

• Enhanced Property Competitiveness as a Vacancy Countermeasure

  By differentiating properties as safe for senior tenants, we contribute to maintaining a stable occupancy rate.

【Future Developments】

Leveraging the Home Net Group's network, Elz Support will promote the creation of new standards combining guarantees and housing support, aiming to realize a society where everyone can choose their home with peace of mind. We will continue to strive to provide high-value-added services that meet the demands of the times, as a partner to real estate management companies and owners.

【Elz Support Company Overview】

Elz Support is a rent guarantee company certified under the Ministry of Land, Infrastructure, Transport and Tourism's "Certified Rent Debt Guarantee Provider System" (Certification No.: 2). As a member of the Home Net Group, we are committed to solving social issues not only through rent guarantees but also by supporting the tenancy of housing-vulnerable individuals such as seniors and foreigners.

Company Name: Elz Support Co., Ltd.

Head Office: Sumitomo Fudosan Nakano Ekimae Bldg. 19F, 2-24-11 Nakano, Nakano-ku, Tokyo

Established: July 18, 2007

Representative Director: Kiyoshi Fujita

Business Activities: Rent debt guarantee business, renovation/remodeling business

Website: https://www.ls-support.co.jp/