LifeNet Life Insurance Publishes 2025 Results on Customer-Centric Business Operations Policy

LifeNet Life Insurance Co., Ltd. (Head Office: Chiyoda-ku, Tokyo; President & CEO: Junpei Yokozawa) announces the publication of its 2025 results under the 'Customer-Centric Business Operations Policy,' aimed at further advancing customer-focused operations.

The company operates under the management philosophy of 'honest management, providing clear, affordable, and convenient products and services to support each customer’s way of life.' Guided by the 'LifeNet Life Insurance Manifesto' as its action framework, and embodying the 'Lifenetter Values' that articulate the core values of every employee, LifeNet is committed to realizing this vision.

Based on this philosophy, guiding principles, and shared values, LifeNet consistently listens to customer feedback, develops and delivers products and services from the customer’s perspective, and practices full transparency in information disclosure. As part of this effort, the company continues to publish its 'Customer-Centric Business Operations Policy' annually.

LifeNet discloses the progress and key performance indicators related to this policy once a year and regularly reviews and improves the policy, initiatives, and metrics as needed to enhance customer-centric operations. The full policy is available on the company’s website.

Customer-Centric Business Operations Policy: https://www.lifenet-seimei.co.jp/profile/cs_policy/

About LifeNet Life Insurance: https://www.lifenet-seimei.co.jp/

Since its launch, LifeNet Life Insurance has consistently pursued customer-centric life insurance, guided by its management philosophy of 'honest management, providing clear, affordable, and convenient products and services to support each customer’s way of life,' formalized in the 'LifeNet Life Insurance Manifesto.' As a leading digital-first life insurer, the company actively leverages digital technologies to deliver the 'best insurance experience.'