LeadInx and Mysurance Launch Proof-of-Concept for Generative AI-Powered 'Insurance Claim AI Assistant'

LeadInx, Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Jun Kashiwoka; hereinafter "LeadInx"), a fintech subsidiary of SoftBank Corp., and Mysurance Inc. (Headquarters: Shinjuku-ku, Tokyo; President: Hiroomi Shimizu; hereinafter "Mysurance"), a small-amount short-term insurance subsidiary of Sompo Japan Insurance Inc., have launched a proof-of-concept (PoC) trial to validate the effectiveness of an "Insurance Claim AI Assistant" in a real-world business environment. The companies have been collaborating on the development of this generative AI-powered tool since September 2025, with the primary goal of providing customers with a more intuitive and accessible insurance claim service.

■ Background

While the insurance industry has seen significant digitalization, several challenges persist in the online self-service claim and accident reporting process:

(Examples)

・The high volume of input fields required for claims creates a burden for customers.

・The process can be difficult for customers who are not comfortable with smartphone operations.

・Insufficient information in accident reports or incomplete documentation leads to repetitive follow-up communications and resubmissions.

Mysurance, which operates entirely online for insurance enrollment and claims, defines "ease of understanding" as its core quality standard. This initiative was planned in partnership with LeadInx to realize a more user-friendly claims experience.

■ Overview of the PoC

In this trial, the companies are building an "Insurance Claim AI Assistant" that integrates three AI agents to verify its effectiveness in actual operations. By combining generative AI support with AI-OCR and Large Language Model (LLM) technology for document verification, the multi-agent system aims to simplify the claims process.

① Customer Support Agent

Conducts interviews with customers to gather details about the accident in a conversational format, reducing the burden on the user.

② Accident Reception Agent

Analyzes the accident report submitted by the customer to check for completeness and consistency, requesting missing information in real-time.

③ Document Review Agent

Uses AI-OCR and LLM technology to classify and check the quality of images and PDF documents, automatically detecting missing or unclear files to provide immediate feedback.

■ Roles of Each Company

・LeadInx: Responsible for the design of the generative AI, construction of the AI architecture, and provision of the SaaS environment, leveraging its expertise in digital insurance infrastructure and insurance DX.

・Mysurance: Leads the design of the customer experience to improve the claims process and oversees the integration into actual insurance payment operations.