Kyndryl Announces AI Orchestration for Business to Accelerate Business Transformation with AI Agents

Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced Kyndryl AI Orchestration for Business, a new capability built on the Kyndryl Agentic AI Framework. This capability helps companies scale AI from proof-of-concept (PoC) or siloed workflows to enterprise-wide deployment, driving business value.

In industries such as retail, consumer goods, and travel and transportation, companies face challenges in fully leveraging AI despite growing expectations for personalized customer experiences, real-time responsiveness, and seamless fulfillment from order to after-sales. Kyndryl AI Orchestration for Business addresses these challenges by integrating and controlling AI agents across multiple domains, including supply chain, commerce, finance, IT, and customer operations. This enables seamless cross-departmental collaboration, ensures consistency across business operations, and facilitates large-scale AI utilization and execution. Furthermore, it provides an environment for centralized control and management of policy-driven AI agents while ensuring governance.

"Many companies are rapidly adopting AI, but much of it remains in individual PoCs or limited use cases, failing to improve or transform daily operations," said Rachel Calhoun, Vice President and Global Leader for Retail, Consumer Goods, and Travel & Transportation at Kyndryl. "Kyndryl AI Orchestration for Business brings order and visibility to the increasingly complex AI landscape. It governs the behavior of AI agents across the business with clear guardrails and human oversight. This allows companies to make faster decisions, maintain and improve sales, and enhance customer loyalty while minimizing disruption and downtime in their operations."

Kyndryl AI Orchestration for Business integrates data, events, and AI agents across the enterprise to support decision-making and real-time actions based on their respective roles. Business leaders and frontline staff can receive proactive alerts and recommended actions, rather than reacting to problems after they occur. Through embedded agentic AI workflows, they can extend their business processes, intervene before customer or revenue impacts, or approve automated actions.

Kyndryl AI Orchestration for Business supports agentic AI workflows across a wide range of areas, from store operations to enterprise-wide functions. Key use cases include:

• Agentic Commerce: Integrates supply chain, pricing, promotions, and customer engagement to predict demand fluctuations, respond to supply chain disruptions, and personalize customer experiences while maintaining control.

• Proactive Management to Prevent Supply Chain Disruptions: Provides real-time visibility into product and supply risks, affected SKUs (Stock Keeping Units), and financial impacts, enabling planners and managers to respond before stockouts affect stores or customers.

• Role-Based Operations Management and Control: Delivers alerts, recommendations, and actions tailored to the roles of demand planners, supply chain leaders, pricing teams, and other relevant personnel, enabling faster and more consistent decision-making.

• Policy-Driven Execution and Auditability: Uses policies as code to embed business rules, regulatory requirements, and corporate policies directly into AI agent reasoning workflows, ensuring full transparency by visualizing decision-making and execution.

• Optimized Transactions and Enhanced Customer Experiences: Supports seamless customer experiences and secures revenue by minimizing operational disruptions through real-time integration of decisions related to supply, inventory, pricing, and fulfillment.

Kyndryl Consult experts will assist with the design, implementation, and deployment of Kyndryl AI Orchestration for Business, leveraging the full capabilities of the Kyndryl Agentic AI Framework and their extensive experience in operating mission-critical systems across hybrid cloud, on-premises, and edge environments. The capability is cloud-agnostic, independent of specific large language models (LLMs), and integrates with existing enterprise platforms. It can be utilized with or without managed services tools, allowing companies to modernize at their own pace.

Kyndryl aims to be a partner in supporting customers' AI orchestration across various industries. Achieving enterprise-wide business transformation requires appropriate modernization tailored to diverse technology environments. Kyndryl accelerates this transformation by leveraging industry-optimized, AI-native architectures and workflows that deliver speed, consistency, and quality at scale. Through comprehensive services, including redesigning applications compatible with Model Context Protocol (MCP) servers and implementing agentic AI workflows, Kyndryl drives efficient, end-to-end transformation by leveraging legacy data and transactions residing in mainframe and distributed environments.

For more information on Kyndryl AI Orchestration for Business, please visit here (in English).

This press release is an excerpt from a press release issued by Kyndryl on June 10, 2026 (US time). The official language of this article is English, and its content and interpretation are prioritized in English. Please refer to the URL below for the original text.

Kyndryl launches AI Orchestration for Business to accelerate agent-driven transformation

About Kyndryl (Kyndryl Holdings, Inc.) Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services, serving thousands of enterprise customers in more than 60 countries with advisory, implementation, and managed services. As the world's largest IT infrastructure services provider, we design, build, manage, and modernize the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com (English) or www.kyndryl.com/jp/ja.

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